At a Glance
- Tasks: Support housing services and help vulnerable people find the right support.
- Company: Gwynedd Council, committed to equality and community service.
- Benefits: Attractive employment package with opportunities for personal development.
- Other info: Dynamic role with potential for career growth and community impact.
- Why this job: Make a real difference in people's lives while building valuable skills.
- Qualifications: Experience in customer care and strong relationship-building skills required.
The predicted salary is between 40500 - 49500 £ per year.
Gwynedd Council offers an attractive employment package, for more information please click on this Information Pack Gwynedd Council operates internally through the medium of Welsh, and offers all its services bilingually.
The applicant will be required to reach the linguistic level noted as one of the essential skills in the Person Specification.
We encourage everyone who applies for a job with Gwynedd Council to submit job applications in Welsh or bilingually.(Applications submitted in English only or Welsh only will always be treated equally, but we ask applicants to consider carefully what the linguistic requirements of the job in question is and if it would be more appropriate to submit an application in Welsh.)For further information about this post please contact Colleen Pritchard on colleenpritchard@gwynedd. llyw. cymru Interview date to be confirmed.
Application forms are available from Support Service, Gwynedd Council, Council Offices, Caernarfon, LL55 1SHTel: 01286 679076E-Mail: Swyddi@gwynedd. llyw. cymru CLOSING DATE: 10:00 AM, 11/08/2026If you are successful to be short listed for an interview you will be contacted by E-MAIL using the address provided on your application form.
You need to ensure that you check your email regularly.
Person Specification
Personal attributes Essential Strong relationship building skills.
The ability to deal with people of all ages and background.
A commitment to equality of opportunity, valuing diversity and anti-discriminatory practice, which is reflected in the professional relationships built with service users, colleagues and the public.
Integrity, self-confidence, assertiveness and flexibility.
Able to take on responsibilities and communicate effectively, handling confidential matters sensitively.
Able to work under pressure and as a team member.
In possession of a full and current driving licence and use of a car.
Desirable Understanding of the Housing Support Grant.
Qualifications and relevant training Essential Professional qualification or relevant experience in the field Very good IT skills with experience of using different software packages including Microsoft Office (e. g.
Word, Outlook, Excel, Power Point)Desirable Evidence of continuing professional and personal development Relevant experience Essential Experience of working with different agencies.
Experienced in planning and monitoring the progress of your own workload and meeting deadlines.
Experience of working with vulnerable people in a supportive or advisory role.
Strong customer care experience.
Desirable Experience of working within the Housing Support Grant.
Skills and specialist knowledge Essential Experience of dealing with members of the public in sensitive / or pressured situations The ability to assess needs using different methods.
Desirable Operational experience within the Housing Support Grant Language requirements Listening and Speaking - Higher Able to follow a conversation or discussion through the medium of Welsh and English on a professional level and discuss general day to day topics in the field in order to present information and express opinions.
Able to give a pre-prepared presentation and respond to any comments and questions on it in Welsh or English.
Reading and Understanding - Higher Able to understand standard written Welsh and English; both formal and informal.
Able to gather information from various sources such as letters, reports, articles through the medium of Welsh and English in order to fulfil the post.
Writing - Higher Present written information confidently by letter, more detailed and technical report formats, and respond to written requests conveying information, ideas and opinion in Welsh and English (help is available to check the work).
Job Description
- Purpose of the post
- Ensure that the people of Gwynedd are at the heart of everything we do.
- To support the application, assessment, referral and monitoring processes and associated administration of the Council's Housing Support Grant across the County of Gwynedd; both accommodation based and floating support across the whole range of housing support needs.
Responsibility for functions
- Responsible for collecting data for the Housing Support Grant.
- Responsible for handling / analysing data relating to the Siop Un Stop / Housing Support Grant Main duties
- To receive and evaluate all referrals for the Housing Support Grant funded housing-related floating support services in Gwynedd for the whole range of client groups i. e. homelessness, mental health, young people, care leavers, substance misuse, older people, learning disabilities etc.
- To undertake initial vetting and risk checks for all housing-related floating support referrals received by the Housing Support Grant team and where appropriate check and challenge information and methodologies used.
- To be the first point of contact for enquires from (from both professionals and members of the public) for the Council's housing-related support services.
- To match the referral to the most appropriate housing-related support.
- To work in partnership with the Council’s Supporting People funded housing-related support services, Housing Solutions service, Social Care service and partner organisations (such as Probation and Betsi Cadwaladr Health Board) to ensure the service user is able to access the most appropriate service to meet their identified needs.
- To be able to identify and understand the needs of multiple / complex service users to identify those agencies who are involved or have been involved
- To work with agencies, providers and service users to overcome barriers to achieve the best placement for service users.
- To disseminate information and encourage good practice with regards to clients who have multiple / complex needs.
- To arrange and attend multi agency meetings to achieve best placements for service users with multiple / complex needs.
- To respond to information received from the referrers to make decisions about individual support services.
- To ensure that all electronic information about service users seeking and receiving a housing-related support service is kept up to date working in line with data protection guidelines.
- Maintain and input into systems for referrals and allocations and manage gaps and waiting lists where necessary, using appropriate IT programmes to support this work.
- To work closely with the Housing Support Grant Team Leader and team to ensure operations run efficiently and effectively.
- To deliver the Council’s housing-related support services in accordance with Gwynedd’s Housing Support Grant Local Commissioning Strategy and the Welsh Government guidance and grant conditions.
- To be aware of and to take forward policy and guidance in relation to the Protection of Vulnerable Adults and children's safeguarding.
- To be aware of the support needs, characteristics and risks associated with each client group
- To establish and maintain effective communications and good working relationships with relevant statutory agencies, professional, independent and voluntary sector organisations, users, carers and other key stakeholders
- Collate and provide information and make recommendations in relation to the improvement of services in line with the Housing Support Grant Commissioning Process.
- Attend relevant multi-agency forums to provide housing advice and refer to other professionals.
- Responsibility for self-development.
- Ensure compliance with Health and Safety rules in the workplace in accordance with the responsibilities noted in the Health and Safety at Work Act 1974 and the Council’s Health and Safety Policy.
- Operate within the Council’s policies in relation to equal opportunities and equality.
- Responsible for managing information in accordance with the Council’s information management guidelines.
Ensure that personal information is treated in accordance with Data Protection legislation.
- Commitment to reducing the Council’s carbon emissions in accordance with the Carbon Management Plan, and to encourage others to act positively towards reducing the Council’s Carbon Footprint.
- Undertake any other reasonable duty which corresponds to the salary level and responsibility level of the job.
- Responsibility to report any concern or suspicion that a child or vulnerable adult is being abused.
- Special circumstances
- Occasionally you wil be required to work unsociable hours.
- #J-18808-Ljbffr
SPOA Officer One Stop Shop in Caernarfon employer: Gwynedd Council
As a Senior Ecologist with us, you'll join a dynamic team dedicated to environmental stewardship in the beautiful landscapes of Wales. We offer a supportive work culture that values collaboration and innovation, alongside opportunities for professional development and growth. Enjoy the flexibility of hybrid working while making a meaningful impact on ecological projects that benefit local communities and ecosystems.
StudySmarter Expert Advice🤫
We think this is how you could land SPOA Officer One Stop Shop in Caernarfon
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Gwynedd Council.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Gwynedd Council!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Gwynedd Council, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Gwynedd Council or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace SPOA Officer One Stop Shop in Caernarfon
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Gwynedd Council:Before hitting send, make sure to tailor your application specifically to Gwynedd Council! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Gwynedd Council
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
