At a Glance
- Tasks: Lead IT support operations and mentor a dynamic team to ensure seamless tech experiences.
- Company: Join GWI, a forward-thinking tech company with a vibrant culture.
- Benefits: Enjoy 25 days off, health perks, flexitime, and a supportive work environment.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
- Why this job: Make a real impact in a fast-paced role while developing your skills.
- Qualifications: Experience in cybersecurity, OS support, and team collaboration is essential.
The predicted salary is between 50000 - 65000 £ per year.
Location: London Office requirement: 3-4 days in the office
Employment type: Permanent
Seniority level: Mid-Senior
At GWI we’re always looking for extraordinary people who thrive on making an extraordinary impact. Right now we’re looking for an IT Support Team Lead to play a key role in our IT Operations Support Team. If that’s you, and making a difference gets you out of bed in the morning, keep reading. It could be the start of something extraordinary.
As our IT Support Team Lead you'll be at the forefront of providing a seamless experience for all staff in the EU & APAC region. The IT Operations team is responsible for delivering all the technologies required for GWI staff to deliver our products to clients.
Responsibilities
- Leading comprehensive hardware and software management, from procurement to support, always with an eye towards efficiency.
- Mentoring and supporting the Ops Support team to foster high performance and continuous development. This role is considered a player‑coach; you will be required to support on an as‑needed basis.
- Building strong relationships throughout the organization, ensuring IT Operations is always seen as a trusted and reliable partner.
- Coordinating day‑to‑day activities and allocating resources to ensure prompt, high‑quality IT support.
- Leading a team of 2, with a primary remit to ensure IT operations continue smoothly both locally and globally.
It’s also fun; shaking things up is what working for GWI is all about. You’ll need to be flexible, comfortable with continuous change, and working in a high‑tempo environment.
Qualifications
What do I need to bring with me?
- Experience with cybersecurity tools and best practices, including next‑generation antivirus, endpoint protection, DLP solutions, and disk encryption, SSO and MFA.
- Familiarity with supporting multiple OS versions, including MacOS, iOS, Windows, Android etc.
- Strong experience with configuring and supporting Identity Management Platforms such as Okta, OneLogin, Jumpcloud etc. Okta experience preferred.
- Deep technical proficiency in Google Workspace administration, security policy enforcement, and managing critical integrations with third‑party tools, including Slack for organizational communication workflows, demonstrated through certifications, portfolio, or practical experience.
- Strong experience automating repetitive tasks either through scripting or agentic flows.
- Proven experience with Endpoint Management platforms like Jamf, Kandji.
- A collaborative mindset and willingness to contribute to team culture and shared goals while maintaining a proactive working style.
- Suitable qualifications or certifications such as A+, Network+, ITIL, Google Workspace Administration etc preferred.
Equally important is attitude. We want people who think big (to make an impact), ask why (to find a better way), and show respect (to everyone, at every level, all the time). Those are our values, and they’re a big part of what we’re looking for in you.
Benefits
- 25 days’ annual leave, plus office closures over the holidays.
- Health cash plan, enhanced family benefits, carer days, and mental health support.
- Competitive salary, 4% pension matching, and recognition programs that celebrate success.
- Flexitime, early Friday finishes, hybrid and remote options, plus a work‑from‑home budget.
- Accredited learning, leadership development, and global career mobility.
- DE&I initiatives, volunteering opportunities, donation matching, and payroll giving.
Put all that together and GWI is the friendliest, most fulfilling place any of us has ever worked.
Diversity, Equity & Inclusion
Diversity is fundamental to who we are—both as a data company and as a workplace. Our data reflects global realities, and so must our teams. We strive to ensure our workforce is as diverse and inclusive as the insights we provide to our clients. As a Disability Confident employer, we welcome applications from disabled candidates and are committed to providing all necessary adjustments during the hiring process. We also actively encourage applications from underrepresented and marginalized communities. At GWI, you will find a place where you can contribute meaningfully, grow professionally, and belong fully.
IT Support Team Lead employer: GWI
At GWI, we pride ourselves on being an extraordinary employer that fosters a vibrant and inclusive work culture in our London office. With a strong focus on employee growth, we offer comprehensive benefits including 25 days of annual leave, health support, and opportunities for professional development, all while encouraging a collaborative environment where innovation thrives. Join us to make a meaningful impact in a dynamic team that values diversity and empowers you to excel in your career.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Team Lead
✨Tip Number 1
Network like a pro! Reach out to current employees at GWI on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the interview process. This insider info can give us a leg up!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since the role involves cybersecurity tools and various OS support, make sure we can confidently discuss our experience with these technologies. Practice common interview questions related to IT support.
✨Tip Number 3
Show off our leadership skills! As a player-coach, it’s crucial to demonstrate how we’ve mentored others in the past. Think of examples where we’ve led a team or improved processes, and be ready to share those stories.
✨Tip Number 4
Don’t forget to express our passion for making an impact! GWI values big thinkers who ask why. During the interview, let’s share our vision for how we can contribute to the team and improve IT operations. It’s all about showing that we’re the right fit!
We think you need these skills to ace IT Support Team Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Support Team Lead role. Highlight your experience with cybersecurity tools, OS support, and team leadership to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about IT support and how you can make an extraordinary impact at GWI. Don’t forget to mention your collaborative mindset and proactive approach!
Showcase Your Technical Skills:We want to see your technical prowess! Include specific examples of your experience with Google Workspace, endpoint management platforms, and automation. This will help us understand how you can contribute to our team right from the start.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at GWI
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of cybersecurity tools and best practices, especially those mentioned in the job description like Okta and Google Workspace. Be ready to discuss your experience with these technologies and how you've used them to improve IT operations.
✨Show Off Your Leadership Skills
As a potential IT Support Team Lead, it's crucial to demonstrate your ability to mentor and support a team. Prepare examples of how you've led teams in the past, focusing on fostering high performance and continuous development. Think about specific situations where you made a positive impact.
✨Emphasise Your Collaborative Mindset
GWI values collaboration, so be prepared to talk about how you've built strong relationships in previous roles. Share stories that highlight your ability to work well with others, especially in high-tempo environments, and how you’ve contributed to team culture.
✨Be Ready for Change
Since the role requires flexibility and comfort with continuous change, think of examples from your past where you've successfully adapted to new challenges or changes in technology. This will show that you're not just capable but also excited about the dynamic nature of the role.
