IT Support Team Lead London, UK

Office requirement: 3-4 days in the office

Employment type: Permanent

Location: London

Seniority level: Mid-Senior

At GWI we’re always looking for extraordinary people who thrive on making an extraordinary impact. Right now we’re looking for an IT Support Team Lead to play a key role in our IT Operations Support Team. If that’s you, and making a difference gets you out of bed in the morning, keep reading. It could be the start of something, well, extraordinary.

Sounds great, what will I be doing?

• As our IT Support Team Lead you'll be at the forefront of providing a seamless experience for all staff in the EU & APAC region. The IT Operations team is responsible for delivering all the technologies required for GWI staff to deliver our products to clients.
• Leading comprehensive hardware and software management, from procurement to support, always with an eye towards efficiency.
• Mentoring, and supporting the Ops Support team to foster high performance and continuous development. This role is considered player-coach; you will be required to support on an as-needed basis.
• Building strong relationships throughout the organization, ensuring IT Operations is always seen as a trusted and reliable partner.
• Coordinating day-to-day activities and allocating resources to ensure prompt, high-quality IT support.
• Leading a team of 2, with a primary remit to ensure IT operations continue smoothly both locally and globally.
• It’s also fun; shaking things up is what working for GWI is all about. You’ll need to be flexible, comfortable with continuous change, and working in a high-tempo environment.

What do I need to bring with me?

You’ll need to be able to demonstrate the core skills this role requires. You don't have to tick all the boxes right away; the important thing is that you’re willing to learn. Here’s what the team will be looking for in you:

• Experience with cybersecurity tools and best practices, including next-generation antivirus, endpoint protection, DLP solutions, and disk encryption, SSO and MFA.
• Familiarity with supporting multiple OS versions, including MacOS, iOS, Windows, Android etc.
• Strong experience with configuring and supporting Identity Management Platforms such as Okta, OneLogin, Jumpcloud etc. Okta experience preferred.
• Deep technical proficiency in Google Workspace administration, security policy enforcement, and managing critical integrations with third-party tools, including Slack for organizational communication workflows, demonstrated through certifications, portfolio, or practical experience.
• Strong experience automating repetitive tasks either through scripting or agentic flows.
• Proven experience with Endpoint Management platforms like Jamf, Kandji.
• A collaborative mindset and willingness to contribute to team culture and shared goals while maintaining a proactive working style.
• Suitable qualifications or certifications such as A+, Network+, ITIL, Google Workspace Administration etc preferred.

Equally important is attitude. We want people who think big (to make an impact), ask why (to find a better way), and show respect (to everyone, at every level, all the time). Those are our values, and they’re a big part of what we’re looking for in you.

What’s in it for me?

At GWI, you’ll find meaningful work, visible impact, and a culture that empowers you to do your best. Our package includes:

• 25 days’ annual leave and office closures over the holidays.
• Health cash plan, enhanced family benefits, carer days, and mental health support.
• Competitive salary, 4 % pension matching, and recognition programs that celebrate success.
• Flexitime, early Friday finishes, hybrid and remote options, plus a “work from home” budget.
• Accredited learning, leadership development, and global career mobility.
• DE&I initiatives, volunteering opportunities, donation matching, and payroll giving.

Diversity, Equity & Inclusion

Diversity is fundamental to who we are—both as a data company and as a workplace. Our data reflects global realities, and so must our teams. We strive to ensure our workforce is as diverse and inclusive as the insights we provide to our clients. As a Disability Confident employer, we welcome applications from disabled candidates and are committed to providing all necessary adjustments during the hiring process. We also actively encourage applications from underrepresented and marginalized communities.