At a Glance
- Tasks: Help clients achieve success with our product through relationship building and consultative support.
- Company: Join a mission-driven company that values innovation and collaboration.
- Benefits: Enjoy 25 days annual leave, health benefits, and flexible working options.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Build strategic relationships with top brands and agencies while driving AI tool adoption.
- Qualifications: Strong interpersonal skills, analytical mindset, and customer-focused approach required.
The predicted salary is between 50000 - 65000 £ per year.
Be responsible for helping clients to achieve their desired outcomes through the adoption and practical application of our product and data sets. This is achieved through proactive relationship building, education, and consultative support. You will assume ownership and management of a portfolio of our Enterprise clients, helping them to realise value and support growth.
- Establish and maintain strong relationships with key stakeholders and end users within each of your accounts.
- Consult clients on how to solve challenges / achieve desired outcomes with GWI.
- Create success plans to drive adoption and track the achievement of desired outcomes.
- Identify and support growth opportunities with your AM counterparts.
- Pull, interpret, and deliver regular usage reports for each of your accounts.
- Accurately forecast risk with account manager and develop a plan to mitigate.
- Work closely with other internal teams to help deliver custom projects and strategic workshops.
- Be the voice of the customer and channel feedback to relevant departments.
What do I need to bring with me?
- Strong interpersonal skills and experience building strong internal and external relationships.
- Strong analytical skills with a high attention to detail.
- Proactive, curious-minded, and organized team player with innovative ideas to inspire customer engagement, loyalty, and adoption.
- Ability to bring data to life with stories and present with confidence.
- Passion for building trust and communicating effectively with customers.
- Ability to work autonomously and look for improvements in ways of working and processes.
- Natural ability to switch between different roles and wear different hats.
- Highly organized and able to juggle multiple tasks with competing deadlines.
- Customer focused mindset, with a natural ability to relate to clients and understand their issues while delivering a high level of customer service.
Why Join Us
- Build strategic relationships with the biggest agencies and brands in the world.
- Partner with Account Managers, Product Managers, and Leaders to be at the forefront of developing best in-class playbooks to drive adoption of our AI tools.
- Be part of a mission-driven, customer-first culture that values innovation, collaboration, and commercial results.
What We Offer
- Time to recharge – 25 days’ annual leave, plus office closures over the holidays.
- Health & wellbeing – Health cash plan, enhanced family benefits, carer days, and mental health support.
- Financial benefits – Competitive salary, 4% pension matching, and recognition programs that celebrate success.
- Flexibility & balance – Flexitime, early Friday finishes, hybrid and remote options, plus a 'work from home' budget.
- Career growth – Accredited learning, leadership development, and global career mobility.
- Community & impact – DE&I initiatives, volunteering opportunities, donation matching, and payroll giving.
Diversity is fundamental to who we are—both as a data company and as a workplace. Our data reflects global realities, and so must our teams. We strive to ensure our workforce is as diverse and inclusive as the insights we provide to our clients. As a Disability Confident employer, we welcome applications from disabled candidates and are committed to providing all necessary adjustments during the hiring process. We also actively encourage applications from underrepresented and marginalized communities.
Customer Success Manager - Enterprise New London, UK employer: GWI group
As a Customer Success Manager at our London office, you will thrive in a dynamic, mission-driven environment that prioritises innovation and collaboration. We offer a supportive work culture with ample opportunities for career growth, including accredited learning and leadership development, alongside generous benefits such as 25 days of annual leave, health and wellbeing support, and flexible working arrangements. Join us to build strategic relationships with leading agencies and brands while making a meaningful impact in a diverse and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - Enterprise New London, UK
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at GWI group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like GWI group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager - Enterprise New London, UK
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to GWI group:Your cover letter is your chance to shine! Tell us why you want to work at GWI group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at GWI group!
How to prepare for a job interview at GWI group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
