General Manager

GWB Entertainment is an internationally recognised theatrical producer and presenter specialising in producing and managing first class theatrical productions. Current productions include international tours of Matilda The Musical, The Phantom of The Opera, CATS The Musical, and the UK tour of Matilda The Musical.

We are looking for an experienced General Manager to join our team. This is a full-time role based in West London, offering the opportunity to work on premium productions both locally and internationally.

Role Description:

This role supports the Producing Team, with a particular focus on the day-to-day delivery of our large-scale UK and international touring productions. It is a varied and dynamic position, with responsibilities that differ from production to production and span the full production lifecycle—from initial development through rehearsals, performances, and final close-out.

The successful candidate will demonstrate strong administrative and communication skills. A positive outlook and a proactive, can-do attitude are essential, as you will be working within a small, collaborative, and close-knit team.

The duties of the role will include but not be limited to:

• Negotiate and draft contracts for touring companies and creative teams.
• Assist with casting and recruitment logistics, including preparing casting briefs, administering the casting process, and advertising crew positions.
• Oversee onboarding processes, personnel administration, and compliance documentation across all projects.
• Draft, implement and maintain company policies relating to workplace behaviour and financial processes, and support disciplinary procedures where required.
• Manage production budgets and project expenses in line with parameters set by the Producers.
• Support the Head of Finance with production accounting, including compiling, approving, and signing off invoices, and overseeing company payroll.
• Oversee gear hire arrangements.
• Develop royalty and payment schedules.
• Research and procure insurance policies and manage claims processes as required.
• Act as a key point of contact for venue.
• Supervise the support of touring company management with travel and accommodation bookings, visa and documentation processes, and personnel-related matters.
• Work closely with operational and running teams during pre-production, technical periods, rehearsals, and opening weeks to ensure smooth delivery.
• Attend rehearsals, production meetings, previews and press performances as required.
• Provide administrative support to Production Technical Directors and Heads of Department, including coordination of site visits.
• Create, maintain, and distribute show and production schedules, ensuring timely communication with producing and production teams.

Essential Attributes:

• Experience working within the theatre industry, and knowledge and experience of managing a variety of roles within a production.
• Excellent interpersonal and verbal and written communication skills.
• The ability to multi-task and communicate effectively with external stakeholders.
• Creative problem solver with the ability to think outside the box.
• Self-motivated and highly organised, able to prioritise tasks effectively.
• Comfortable with negotiations.
• Excellent IT skills including knowledge of Excel and Microsoft Office.
• Familiarity with Industry Union Agreements would be advantageous.

We are deeply committed to diversity in the workplace and encourage applications from people who think the same way.