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- Tasks: Join our team as a Plumbing Specialist, providing technical support and training to enhance customer experiences.
- Company: GWA is a leading company in innovative plumbing solutions with a rich heritage in Australia and New Zealand.
- Benefits: Enjoy hybrid working options, competitive pay, discounts, and health services for you and your family.
- Why this job: Be part of a supportive community focused on sustainability and making a real difference in everyday water experiences.
- Qualifications: Must have plumbing qualifications, excellent communication skills, and a passion for exceeding customer expectations.
- Other info: We celebrate diversity and foster a culture where every contribution matters and growth is encouraged.
The predicted salary is between 30000 - 42000 £ per year.
Are you a skilled and passionate plumbing professional looking to make a significant impact in the industry? We are seeking a dedicated Plumbing Specialist to join our team at our Welshpool office. This is an exciting opportunity to work with a dynamic team and contribute to our mission of making life better through innovation in everyday water experiences.
At GWA, we pride ourselves on delivering first-class technical guidance and support to the plumbing industry. Our purpose is to enhance customer engagement through superior technical expertise, innovation, ease of installation, performance, and value.
Join our vibrant team at GWA, where our rich Australian and New Zealand heritage, technical expertise, and innovative drive, combine with our iconic brands to create something truly extraordinary. For over a century, we\’ve been crafting innovative, high-quality products for homes and offices, including market-leading brands like Caroma, Methven and Clark.
Key Responsibilities:
- Act as the Subject Matter Expert (SME) for technical support to the sales team, including joint calls to provide technical assistance.
- Resolve in-market AS&S issues, including working with local service agents.
- Lead the resolution of quality issues affecting installations and ensure solutions are implemented effectively.
- Provide troubleshooting and technical solutions for customer problems raised through the sales escalation process.
- Stay updated on industry standards and guide the business on training impacts.
- Collaborate with the GWA product training team to deliver the product training strategy.
- Leverage market insights to inform training priorities and opportunities.
- Support the delivery of internal technical training and build the technical capabilities of the state sales and service team.
- Deliver training initiatives to plumbers and keep customers informed about changes in industry standards and codes.
- Inform and influence design specifications based on optimal technical solutions.
- Share market insights to guide decision-making and training interventions.
- Conduct market research and surveys to inform decision-making and guide training interventions.
Skills, Experience, and Qualifications:
- Obsession with exceeding customer expectations!
- Excellent communication and rapport-building skills.
- Advanced problem-solving and troubleshooting abilities.
- Creative and out-of-the-box thinker with a pragmatic and practical approach.
- Engaging presentation and group facilitation experience.
- Strong industry network and connections.
- On-the-tools experience as a plumber or similar trade.
- Technical qualification in plumbing.
If you are a motivated and experienced plumbing professional with a passion for excellence, we would love to hear from you. Join us at GWA and be part of a team that is dedicated to making life better through innovation in everyday water experiences.
About us
At GWA, we\’re not just a company—we\’re a supportive community committed to making everyday water experiences extraordinary. Our dedication to water sustainability, customer-first values, and community engagement creates a ripple effect of positive impact, ensuring that our consumers not only enjoy our products, but also contribute to saving millions of litres of water each year.
When you join us, you\’ll discover a welcoming workplace where safety, collaboration, and inclusivity are the cornerstones of our culture. Every contribution matters, and we provide a supportive environment where you can thrive, learn, and grow, recognising and celebrating performance in diverse and meaningful ways.
We celebrate the unique perspectives and talents that everyone brings with them and foster a culture of care where you feel valued and empowered to succeed. Our cultural pillars—We are One Team,We are Customer Focused, andWe Care for Each Other—are more than just words; they\’re our way of life.
What can you expect from us?
Join us on our journey from Good to Great, where you\’ll collaborate with inspiring colleagues, engage with iconic brands, and contribute to a business with a legacy of strong growth. Take the first step towards an exciting career and become part of a team that\’s dedicated to delivering exceptional customer experiences and making a real difference in the world. We value passion, potential, and a willingness to learn.
Aside from a supportive and collaborative culture where you’ll be set up for success and know that you’re making a real difference from day one, we’ll offer you:
- Hybrid working options
- Competitive remuneration and bonus structures
- An immersive onboarding program to set you up for success
- Opportunities to learn and grow through our Learning & Development programs
- ‘Great Rewards’ program – exclusive access todiscounts and cashbackrewards at your favourite stores
- ‘Bathrooms & More’ program – great discounts on a wide range of our products
- Volunteer and Community Service Leave
- Option to purchase additional annual leave
- Opportunity to take advantage of novated leasing options
- Health & Wellbeing Services with 24/7 in app access to medical advice, safety support and mental healthcare for you and your immediate family members.
- Annual flu vaccinations
- Medibank Health Insurance – discounts on corporate cover
Ready to apply?
Great! Just click the apply button to build your career with us!
Please note:You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role.
Please note that we are not accepting applications from agencies at this time.
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Plumbing Specialist employer: GWA Group
Contact Detail:
GWA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Plumbing Specialist
✨Tip Number 1
Network with industry professionals and attend plumbing trade shows or local events. This will help you build connections and gain insights into the latest trends, which can be beneficial during interviews.
✨Tip Number 2
Familiarise yourself with GWA's products and services. Understanding their market-leading brands like Caroma and Methven will allow you to speak knowledgeably about how you can contribute to their mission during your discussions.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills through real-life examples. Think of specific instances where you've resolved technical issues or improved customer satisfaction, as these will resonate well with the hiring team.
✨Tip Number 4
Showcase your passion for customer service. GWA values exceeding customer expectations, so be ready to discuss how you've gone above and beyond in previous roles to enhance customer experiences.
We think you need these skills to ace Plumbing Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Plumbing Specialist position. Understand the key responsibilities and required skills, so you can tailor your application to highlight your relevant experience.
Tailor Your CV: Customise your CV to reflect the specific skills and experiences that align with the role. Emphasise your technical qualifications in plumbing, problem-solving abilities, and any relevant industry experience that showcases your expertise.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are passionate about the plumbing industry and how you can contribute to GWA's mission. Use specific examples from your past experiences to demonstrate your skills and commitment.
Highlight Your Customer Focus: Since the role emphasises exceeding customer expectations, make sure to include examples of how you've successfully engaged with customers in the past. This could be through providing technical support, resolving issues, or delivering training.
How to prepare for a job interview at GWA Group
✨Show Your Passion for Plumbing
Make sure to express your enthusiasm for the plumbing industry during the interview. Share specific examples of how you've gone above and beyond to exceed customer expectations in your previous roles.
✨Demonstrate Technical Expertise
Be prepared to discuss your technical qualifications and on-the-tools experience. Highlight any specific challenges you've faced and how you resolved them, showcasing your problem-solving skills.
✨Engage with the Interviewers
Build rapport with your interviewers by asking insightful questions about the company’s culture and their approach to innovation. This shows that you're genuinely interested in being part of their team.
✨Highlight Your Communication Skills
Since the role involves providing technical support and training, emphasise your communication abilities. Share experiences where you've successfully facilitated group training or resolved customer issues through effective dialogue.
