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For Companies At a Glance
- Tasks: Provide exceptional customer support and manage orders in a dynamic office environment.
- Company: Join Methven, a renowned brand creating innovative water solutions since 1886.
- Benefits: Enjoy 25 days leave, health care plans, and a salary sacrifice pension scheme.
- Why this job: Be part of a passionate team making a positive impact on water experiences.
- Qualifications: Customer service experience and strong communication skills are essential; plumbing knowledge is a plus.
- Other info: Flexible working hours and a supportive culture await you!
The predicted salary is between 28800 - 43200 £ per year.
About Us
Over the years we have learned how to harness the power of water to cleanse, calm, refresh and invigorate. It’s this expertise combined with our passion for design and innovation that fuels our ongoing mission to create amazing water experiences.
Scottish born, George Methven founded Methven in 1886 in Dunedin, New Zealand. Today Methven is world renowned for beautifully designed, award winning showers, taps and valves.
GWA Group are a leading Australian supplier, operating in the bathroom and kitchen industry with a strategic focus on superior solutions for water. Back in April 2019, GWA Group acquired Methven who are now looking to expand into other areas of the bathroom market.
GWA is on a journey from Good to Great, and we are looking for people who are excited by change and want to make a difference. We care for each other and encourage people to take the lead to deliver superior solutions for our customers and consumers.
Our success is driven by a team that share a passion to make life better by creating superior solutions for water, our planet’s most precious resource.
Feel Inspired? Then this may be the opportunity for you!
An Introduction to Methven UK by George Clarke (Click Here)
About this role
As Customer Care Advisor your sole aim will be to provide a superior experience to internal and external customers alike.
The role will involve dealing in a professional and timely manner with various types of orders, enquiries, queries and discrepancies received via all forms of media. Within this role you will develop your knowledge of our products to offer technical support to our customer – all whilst working within a busy office environment.
You will also work in conjunction with other departments to support and improve the function of the business.
- Experience working in a customer facing role
- Be able to clearly communicate verbally and through email
- Have a desire to develop knowledge and skills
- Complaints handling experience
- IT literate
- Good listening skills
- Adaptable with good level of stress tolerance
- Ambition to learn
- (Plumbing knowledge would be advantageous but not necessary)
- 25 days annual leave per year.
- 8 bank holidays
- Salary Sacrifice Pension scheme at 4% employer contribution.
- Health Care Cash Plan
- Cycle Scheme
- Life assurance
- Critical Illness
- Income Protection
- Great Rewards (Cashback, Money Off Platform)
Working Hours:
Monday – Thursday
8:30am – 5pm
Friday
8:30am – 3:45pm
Sound like the role for you?
Come join us and work with great people, great brands and a growing business. All you need to do is hit the apply button and be part of a company that is making life better for our customers, consumers and communities!
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Customer Care Advisor at Methven employer: GWA Group
Contact Detail:
GWA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor at Methven
✨Tip Number 1
Familiarise yourself with Methven's product range and their unique selling points. Understanding the features and benefits of their showers, taps, and valves will help you provide informed support to customers and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, especially in handling complaints. Think of examples from your past experiences where you successfully resolved issues, as this will show your ability to maintain a superior customer experience under pressure.
✨Tip Number 3
Network with current or former employees of Methven or GWA Group on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Prepare to discuss how you can contribute to the company's mission of creating superior solutions for water. Think about your personal values and how they align with Methven's commitment to innovation and sustainability, as this will resonate well with the hiring team.
We think you need these skills to ace Customer Care Advisor at Methven
Some tips for your application 🫡
Understand the Company: Familiarise yourself with Methven's history, values, and product offerings. Highlight your understanding of their mission to create superior water experiences in your application.
Tailor Your CV: Ensure your CV reflects relevant experience in customer service roles. Emphasise skills such as communication, adaptability, and any experience with complaints handling or technical support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care and your desire to contribute to Methven's mission. Mention specific examples of how you've provided excellent customer service in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional.
How to prepare for a job interview at GWA Group
✨Research Methven and GWA Group
Before your interview, take some time to learn about Methven's history, values, and products. Understanding their mission to create superior water experiences will help you align your answers with their goals and demonstrate your genuine interest in the company.
✨Showcase Your Customer Care Skills
As a Customer Care Advisor, you'll need to handle various customer enquiries and complaints. Prepare examples from your past experiences where you've successfully resolved issues or provided exceptional service. This will highlight your ability to thrive in a customer-facing role.
✨Demonstrate Adaptability and Stress Tolerance
The role requires working in a busy office environment, so be ready to discuss how you've managed stress and adapted to changing situations in previous jobs. Share specific instances where you maintained professionalism under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, opportunities for professional development, or how Methven plans to expand in the bathroom market. This shows your enthusiasm and willingness to engage with the company's future.
