GVS Cosmo UK is a growing cosmetics and skincare distribution company supplying beauty and personal care products to retailers, wholesalers and individual customers across the United Kingdom.
We are looking for a friendly, organised and motivatedCustomer Service & Office Administrator to join our team.
This is a full-time, office-based position at our Oldham office, working Monday to Friday.
The successful candidate will be responsible for delivering excellent customer service, managing customer enquiries, following up with existing and potential customers, preparing invoices and supporting stock management and general office operations.
Key Responsibilities
1. Customer Service & Communication
- Answer incoming telephone calls professionally and promptly.
- Respond to customer enquiries through telephone, email and WhatsApp.
- Assist customers with product information, orders, deliveries and general enquiries.
- Handle customer complaints, returns and other issues professionally.
- Maintain excellent relationships with existing and new customers.
- Ensure customer enquiries are resolved promptly and efficiently.
2. Customer Follow-Ups & Sales Support
- Regularly contact existing customers to maintain relationships and encourage repeat orders.
- Follow up with prospective customers and new sales leads.
- Contact retailers and wholesalers regarding product enquiries and orders.
- Follow up on quotations, outstanding orders and customer requests.
- Maintain accurate customer records and update the customer database.
- Support the sales team in generating and processing orders.
3. Invoicing & Order Processing
- Prepare and issue customer invoices, quotations and sales orders.
- Process customer orders accurately.
- Maintain accurate sales and payment records.
- Follow up on outstanding invoices and payments.
- Coordinate with warehouse staff to ensure timely order processing and dispatch.
4. Stock & Inventory Management
- Update and maintain accurate stock records.
- Monitor stock levels and report low-stock products.
- Assist with regular stock counts and inventory checks.
- Update product information within the inventory management system.
- Coordinate with warehouse staff regarding stock availability.
5. General Office Administration
- Support daily office operations.
- Maintain organised customer records and business documents.
- Prepare basic reports and update spreadsheets.
- Assist management with administrative tasks.
- Ensure the office operates efficiently.
Requirements
Essential
- Good written and spoken English.
- Excellent communication and interpersonal skills.
- Friendly, professional and customer-focused attitude.
- Basic computer skills, including Microsoft Word, Excel and email.
- Good organisational and multitasking abilities.
- Attention to detail and willingness to learn.
- Confidence communicating with customers over the telephone.
- Ability to work independently and as part of a team.
- Must be able to commute to our office in Oldham, Great...>the office in Oldham, Greater Manchester, Monday to Friday.
