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- Tasks: Lead a dynamic helpdesk team and manage client service requests efficiently.
- Company: Established contractor in Enfield with a forward-thinking approach.
- Benefits: Competitive salary of £45K - £50K, full-time office role.
- Why this job: Make a real impact by improving service delivery and team performance.
- Qualifications: Experience in reactive maintenance and strong interpersonal skills required.
- Other info: Opportunity for career growth in a supportive environment.
The predicted salary is between 45000 - 50000 £ per year.
Helpdesk Manager opportunity in Enfield. GVR Solutions are currently representing a very well-established main contractor, based in Enfield, who are actively in the market for an experienced Helpdesk Manager to join their forward-thinking Reactive maintenance team. You will be responsible for working on a high-profile helpdesk whilst supervising a team of multi-trades and support admin operatives.
- Full time office based
- £45K - £50K depending on experience
Duties of the Helpdesk Manager:
- Manage and co-ordinate helpdesk team.
- Receiving and distributing clients service requests including scheduling the engineers in a prioritising and coordinated manner.
- Reactive technical support for the engineers, when required.
- Skills test new operatives.
- Sourcing and ordering parts/materials, when required.
- Process improvements to hit KPI's and SLA's.
- Monitoring the logging service requests by telephone and email.
- Ensure compliance with statutory and company procedures undertaken by the team.
- Updating and checking client portals.
- Arranging return visits for engineers for uncompleted jobs or to fit additional parts.
- Full responsibility for diary management of allocated engineers and contractors as needed.
- Estimating / Pricing / Invoicing.
- Ensuring all invoicing is completed daily, to include all jobs completed by allocated engineers, PM work and unallocated engineers as required by the business, liaising with engineers.
- Dealing with complaints as required.
- Analysis of job history/running reports.
- Attend management meetings, follow up actions as necessary.
- Interviewing/Training.
- Carrying out one to ones, grievances, and disciplinary meetings.
- Helpdesk diary management coordinating annual leave and shift patterns.
- Liaising with subcontractors to ensure they are providing adequate service.
- Performance Reporting/Appraisals.
- Managing and updating all spreadsheets ensuring are compliant etc.
- Any other ad-hoc duties as required.
Requirements for the Helpdesk Manager:
- Reactive Maintenance Helpdesk Manager experience.
- Experience of working in a call handling environment, preferably in the building sector.
- Demonstrable interpersonal skills over telephone, email and in person.
- Ability to use questioning skills to identify root causes of client issues and find solutions in an efficient and customer focused manner.
- Solid experience of working with computer as well as industry specific systems and data entry.
- Ability to be calm under pressure and manage clients’ issues and expectations suitably.
- Management.
- Ability to prioritise workload and delegate proportionately.
If you are interested in the above Helpdesk Manager opportunity, please get in touch.
Helpdesk Manager employer: GVR Solutions Ltd
Contact Detail:
GVR Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Helpdesk Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by practising common questions related to helpdesk management. Think about how you’d handle specific scenarios, like dealing with client complaints or managing a busy team. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your experience in reactive maintenance and team management. This can really set you apart from other candidates and give potential employers a taste of what you bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar faces from our community, so make sure to let us know you’re interested in the Helpdesk Manager position!
We think you need these skills to ace Helpdesk Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Helpdesk Manager role. Highlight your experience in reactive maintenance and managing teams, as well as any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific experiences that relate to the duties listed, like managing service requests or improving processes. Let us know what makes you tick!
Showcase Your Interpersonal Skills: Since this role involves a lot of communication, make sure to highlight your interpersonal skills in your application. Whether it's through examples in your CV or anecdotes in your cover letter, we want to see how you handle client interactions and team dynamics.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our forward-thinking team!
How to prepare for a job interview at GVR Solutions Ltd
✨Know Your Stuff
Make sure you brush up on your reactive maintenance knowledge and helpdesk management skills. Familiarise yourself with common issues that arise in the building sector and be ready to discuss how you've handled similar situations in the past.
✨Showcase Your Leadership Skills
As a Helpdesk Manager, you'll be supervising a team. Prepare examples of how you've successfully managed teams before, including any challenges you've faced and how you resolved them. Highlight your ability to delegate tasks effectively and maintain team morale.
✨Be Client-Focused
Demonstrate your customer service skills by preparing to discuss how you handle client complaints and expectations. Think of specific instances where you've turned a negative situation into a positive outcome for the client.
✨Get Organised
Since diary management and scheduling are key parts of this role, come prepared with examples of how you've effectively managed workloads and prioritised tasks in previous positions. Show that you can keep everything running smoothly, even under pressure.
