Ward Administrator - Royal Brompton Hospital

Ward Administrator – Royal Brompton Hospital

NHS AfC: Band 4

Main area: Cardiology Services
Grade: NHS AfC: Band 4
Contract: Permanent
Hours: Full time – 37.5 hours per week (Monday to Sunday including Bank Holidays (Long Day, Early, Late))
Job ref: 196-A&C763

Employer: Guy’s and St Thomas’ NHS Foundation Trust
Employer type: NHS
Site: Royal Brompton Hospital
Town: London
Salary: £31,944 – £34,937 per annum inc HCA
Salary period: Yearly
Closing: 19/03/2025 23:59

Job overview

An excellent opportunity has arisen for an enthusiastic, caring and organized administrator to join the ward administration team within the Heart Division, Royal Brompton Hospital. The role will involve interacting with a variety of people within the organization, as you will be providing administrative support to the clinical staff across multiple areas.

Main duties of the job

You will be working with the Matrons, Operational Bleep Holders, Ward managers, Nurses and Doctors and other administrators on a daily basis, to ensure that there is appropriate administration support within the Heart division. This will include admitting and discharging patients on the hospitals patient admission system, booking outpatient appointments, transport and liaising with other departments in the hospital to ensure that the patient journey is efficient and stress free and general administration needs.

Detailed job description and main responsibilities

The principal role of the ward administrator is to maintain the administrative systems relating to the admission, transfers and discharge of patients to and from the wards. Maintain a good working relationship with internal and external departments, dealing with all queries in a professional manner. Assist in the reception of patients to the ward and ensure that they are comfortable, welcomed accordingly and dealt with by the relevant nursing staff.

Person specification

Qualifications

Experience & Knowledge

• Previous experience dealing with the public. Ability to work as part of a team as well as on own initiative.
• Previous NHS administration experience.
• Previous knowledge of patient administration systems.
• Knowledge of Hospital Waiting List Systems.
• Understanding of issues relating to the NHS.

Skills & Abilities

• Good level of English language demonstrated through effective written and verbal communication.
• Friendly and efficient telephone manner.
• Ability to work unsupervised.
• Flexible approach to work.
• Computer keyboard skills.
• Experience in using Microsoft computer packages e.g. Word, Excel.
• Methodical and numerate.
• Excellent interpersonal skills.
• Ability to relate to staff at all levels.

OTHER REQUIREMENTS

• Mature personality.
• Able to carry out assigned tasks effectively in a busy, ever changing environment.
• Able to work under pressure and manage change.
• Reliable work record.

Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitably according to their needs.

Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process.

Your e-mail address is important to us – We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis.

Please apply for this post by clicking “Apply Online Now.”

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