Dispatcher Supervisor

This post is only open to internal applicants.

Dispatcher Supervisor

Band 3

Main area Portering Grade Band 3 Contract Permanent Hours Full time – 30 hours per week (4 days per week) Job ref 196-ESS1607-S

Employer Guy\’s and St Thomas\’ NHS Foundation Trust Employer type NHS Site St Thomas\’ Hospital Town London Salary £30,039 – £31,088 p.a inc. HCA (pro rata) Salary period Yearly Closing 15/07/2025 23:59

Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.

Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital.

Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions.

Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.

In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.

We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.

Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.

The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.

We have one of the most ambitious capital investment programmes anywhere in the NHS.

Job overview

The Portering department runs a 24/7 Service across 2 large hospital sites, it has 126 WTE staff and the main objective of the service is to provide a first class service to our staff, patients and visitors. Last year Guy’s and St Thomas dealt with more than 1 million Patient contacts. We are fully dedicated to provide high quality, personal care for all for all our patients and this is at the heart of everything that we do.

Group Operations is part of Essentia, which deals with the operational side of the Trust i.e. Sterile Services, Catering, and Security etc. The Group Director has 6 Heads of Service within this department. Group Operations is a very busy department that deals with very diverse activities on a day-to-date basis.

Main duties of the job

We are looking for professional and welcoming people with a strong work ethic to join our team of dispatch/supervisor Porters.

Guy’s and St Thomas’ Hospital is one of the UK\’s largest NHS Trusts situated in the heart of the capital,where we provide care for a diverse population.

We are always striving to be the best at what we do, respecting others and taking pride in all that we do. Putting patients first is right at the top of our list.

The Portering Department runs a 24/7 service at both Guy’s and St Thomas’, with our main objective being to provide a first class service to our patients, visitors and each other. This is at the heart of everything we do.
The work is physical, so it is important that successful candidates are physically fit.

You will need have good communication and IT skills to operate \’porter man\’ the dispatching of tasks to the general porters, ability to work night shifts and to supervise staff.

The role is diverse and no two days are the same. You will be involved in the movement of patients, specimens, blood products, gas cylinders and transfers of the deceased.

All applicants should have customer service experience and a good command of the English language.

If you would like to join our team, please apply online.

Working for our organisation

Guy’s and St Thomas’ Hospital is one of the UK\’s largest NHS Trusts situated in the heart of the capital,where we provide care for a diverse population.

Detailed job description and main responsibilities

• The post holder will primarily be responsible for the supervison of the day to day portering tasks and the delegated operation and management of the Portering task management of the computerised system with any nominated portering dispatchers, as directed by the Team Leaders or any senior manager within the Portering Department. This will include the input of bookings and allocation of work to Portering staff and directing driving staff through worksheets task allocations, radio’s or verbal commands
• Part of the position will be to fill in for the Portering Site leaders during times of absence or as directed by the Portering Operations manager. This will include ensuring the day to day running of the department is carried out, along with ensuring that all staff files, training data, sickness absence information, disciplinary matters and any other relevant documentation is correctly stored and maintained
• Be required to deliver all aspects of Statutory and mandatory training including manual Handling, Blood collection, infection control, Local inductions and Performance development reviews (PDRs) as well as any Ad-Hoc training that is required
• To ensure that all relevant training undertaken and or delivered is registered on the Trusts wired system
• Assist with the investigation of complaints and incidents as directed by any member of the Portering Management Team, responding to complaints and Datix incidents in a timely fashion.
• The Post holder will be responsible for ensuring all tasks are allocated to Portering staff in a timely fashion and notifying service users of any unforeseen delays that may affect the patient experience
• If any member of staff doesn’t turn up for a shift, call in the dispatcher’s station or makes some other form of contact then you are expected to log this on the daily Non-Attendance forms allowing Supervisors and Team Leaders to be able to check this at any time and be kept up to date on any and all changes throughout the day
• Stand in for any portering or Supervisor/Dispatcher staff if demand or if shortfall dictates it.

Person specification

Qualifications

• Educated to ‘NVQ’ Level standard or equivalent experience
• Proficient in the use of Microsoft Outlook, Excel and Word
• Good reading and writing skills
• Blood Track trainer
• BOC Gas train the trainer certified

Experience

• Experience in working in a large organisation
• Experience in customer service awareness
• Experience of working with the general public
• Experience in a health care environment
• Previous experience in a supervisory role
• Experience of generating department rotas

Skills

• Excellent interpersonal and communication skills
• Ability to motivate self and others
• Ability to work under pressure
• Knowledge of college of healthcare hub and WIRED

Guy’s and St Thomas’celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership.

Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy.

As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends.

We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personalcircumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process.

Your e-mail address is important to us -We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis.

Please apply for this post by clicking \”Apply Online Now.\”

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Our dedicated and talented staff make it their mission to provide outstanding care for our patients.

Fake job offers for medical professionals living abroad

The Trust has been made aware of a scam targeting medical professionals living abroad who are being sent fake letters offering a job. These letters contain the Trust’s contact details and are often signed by the Chief People Officer.

These letters are fake.

If you receive an offer of employment, please do not reply to the letter, provide any personal details, or send any money to anyone asking for a fee for the placement/job. If you have lost money or sent personal details you should immediately report it to your local law enforcement and contact your bank.

Please note that the Trust will only advertise job opportunities on our website, NHS jobs, LinkedIn, Indeed or Find a job.

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