Administrator Team Lead in London

Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory, and cardiovascular services.

Therapies & Rehab Directorate are seeking an experienced, dedicated, and enthusiastic individual with excellent communication and customer service skills. A professional approach and the ability to develop strong working relationships with a wide range of people and services will also be needed. The successful candidate will join a large team and be responsible for the day-to-day line management and leadership of junior administrative staff. They will be expected to supervise the workload of the team and allocate team members to optimize service provision and administrative support across the hours of service (8am-5pm). The role is based in an ever-changing environment where Patient pathway tracking and patient care is at the forefront. This role will require rotating shifts as follows; 8am-4pm & 9am-5pm which is in line with other current team members.

Main duties of the job:

• The post holder will lead a team of administrators to provide a high quality administrative support service to the department.
• The post will provide a broad range of support activities to ongoing and fixed-term projects within the department and will ensure the smooth running of the service and effective internal and external liaison to contribute to the successful running of the office as a whole.
• The role will require the individual to interact with a multi-disciplinary team in a very busy office environment, dealing with highly complex and sensitive issues, often requiring appropriate judgements to be made under minimal supervision.

Person specification:

Qualifications:

• Good general education with English and Maths to GCSE standard or equivalent.
• Evidence of some formal further training in short courses, experience of a range of admin practices, and significant experience of healthcare administration.
• Educated to diploma level or NVQ 3, City and Guilds certificate level in business administration or equivalent.
• Extensive business administration experience which demonstrates the understanding of the key functions of providing an admin support service.
• Experience working in a customer service setting.

Skills/ Knowledge/ Ability:

• Proficient in the use of IT systems and applications, including Microsoft Word, Outlook, and Excel.
• Ability to work as part of a team as well as using own initiative.
• Excellent organisational skills and attention to detail.
• Ability to work methodically in a busy environment and meet deadlines.
• Ability to develop and maintain good working relationships with all levels of staff.
• To be flexible in their approach to the work, according to priorities and changing organisational systems.

Guy’s and St Thomas’ celebrates, respects, and values the diversity of its staff and patients. We review our policies, procedures, and practices to ensure that all employees, patients, and carers are treated equitably according to their needs. We are actively committed to ensuring that no one who applies for a job, works or studies at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity, gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy.

As an organisation, we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. We are committed to supporting all employees to achieve a healthy work-life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking into account the individual’s personal circumstances as well as the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the onboarding process.

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