Arabic Speaking Patient Coordinator - Cross Site

Arabic Speaking Patient Coordinator – Cross Site

NHS AfC: Band 5

Main area: Arabic Speaking Patient Co-ordinator
Grade: NHS AfC: Band 5
Contract: Permanent
Hours: Full time – 37.5 hours per week (ability to work flexibly, covering shifts 8:00 to 21:00 on a rota basis, including weekend working)
Job ref: 196-COF10543-T

Employer: Guy\’s and St Thomas\’ NHS Foundation Trust
Employer type: NHS
Site: Royal Brompton, Harefield and Wimpole Street facilities
Town: London
Salary: £35,964 – £43,780 inc HCA
Salary period: Yearly
Closing: 19/01/2025 23:59
Interview date: 26/01/2025

Job overview

To provide a high quality, Arabic interpreting service for patients and their families from the Middle East. This will include complex medical interpreting.

In addition, the interpreter will provide administrative assistance, ensuring all necessary documentation is appropriately completed.

To work together with the International Liaison Manager and the extended Private Patient team to ensure continuous improvement of the processes and procedures for the flow of Middle Eastern patients.

To participate in the rota system for Royal Brompton, Harefield and Wimpole Street facilities, including on call out of hours.

Main duties of the job

To provide a Gold Standard customer service to private patients and their relatives/friends, ensuring a high quality information service is provided throughout the patient’s journey.

Ability to work flexibly covering shifts 8am – 9pm on a rota basis including weekend working.

To provide a full Arabic interpreting service for private patients requiring this facility, including carrying an on-call mobile on a rota basis to cover 24/7 as needed.

To provide a welcoming front of house reception to the Private Department, offering an informative, efficient, polite and professional service.

You will liaise with international organisations and embassies regarding the status of booked, current and planned patients, developing good working relationships with colleagues.

You will be responsible for registering new patients and checking the demographic details of follow-up patients using both the Lorenzo system and Compucare.

Person specification

EDUCATION & QUALIFICATIONS

• Educated to Degree qualification or equivalent

EXPERIENCE & KNOWLEDGE

• Experience of working in a Private healthcare environment with direct patient contact
• Fluent in Arabic (written & oral)
• Experience of using Compucare 8, EPIC

PERSONAL QUALITIES

• Excellent in all modes of communication

Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice throughout the application process. Equality of opportunity is our policy.

Your e-mail address is important to us – We communicate to all job applicants via the e-mail address provided on the application form. Please ensure that you check your e-mail regularly.

Please apply for this post by clicking \”Apply Online Now.\”

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