Community Fundraising Coordinator

We are seeking a proactive and detail-orientated Community Fundraising Coordinator to support the Community Fundraising Team to deliver income growth across our three charity brands: Guy’s and St Thomas’ Charity, Evelina London Children’s Charity and Guy’s Cancer Charity. Together, these charities support Guy’s and St Thomas’ NHS Foundation Trust, one of the UK’s largest and busiest NHS Foundation Trusts. We have exciting plans to grow our Community Fundraising programme and this role will be key in supporting the implementation of these plans. In particular, the Community Fundraising Coordinator will develop and deliver engaging supporter journeys, build meaningful relationships with our charity supporters as well as ensure the smooth day to day operational delivery of the Community Fundraising Programme. This role is suitable for someone who enjoys working with charity supporters and is passionate about creating an excellent supporter experience. You will need to be organised, supporter focused and comfortable working in a fast paced, hands-on team environment.

Key Responsibilities

• Stewardship and Account Management
• Manage relationships with community fundraisers, including patients, patient families and in memory fundraisers, providing first class stewardship to maximise engagement and loyalty.
• In collaboration with the Supporter Experience team, lead on and deliver stewardship excellence and supporter journeys that are supporter centric, creative and mindful of ROI as well as developing and delivering a continuous improvement approach to the ongoing management of these journeys.
• Lead on the fulfilment of fundraising materials requests from supporters, managing and replenishing stock levels.
• Collaboration and Team Support
• Support the Community Fundraising Leads on the project management of growing income from community fundraising audiences, e.g. Do Your Own Fundraising, clubs, groups and organisations and In Memory.
• Support the Community Fundraising Leads to develop and ensure project milestones and KPIs are met. Deliver monthly updates on progress.
• Work collaboratively across the wider fundraising team, charity and hospital colleagues, to create a culture of fundraising at the Trust to grow our grateful patient audience. This will include co-ordinating and attending activities onsite in our hospitals.
• Work collaboratively with Supporter Care to manage escalated supporter enquiries and develop effective processes, ways of working and response templates that support consistent, high-quality supporter care and smooth transition of supporter enquiries across teams.
• Deliver training where applicable for our volunteer programme and colleagues.
• Support the wider Community & Events team with stewardship, fulfilment and events preparation where needed.
• Take a proactive approach to working in a high performing and collaborative team.
• Data, Insight & Marketing
• Support content generation for Fundraising and Experience & Engagement teams by identifying fundraisers to share their experience to inspire impact-led communications and storytelling.
• Have an insight-led approach to our activities, regularly analysing data and gathering supporter feedback.
• Ensure data processing is accurate, timely and up to date.
• Other Duties
• Undertake other duties as directed by the Community Fundraising Manager or Head of Community & Events as required. Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role.

Skills, Knowledge and Expertise

• Ability to build personal, meaningful relationships with colleagues, customers, supporters and donors.
• Ability to prioritise and manage a demanding workload.
• Ability to plan and deliver projects within budget and time.
• Excellent written and verbal skills.
• Willingness to work hard and attend, where necessary commitments outside normal office hours.
• Motivated by high standards with excellent attention to detail.
• Ability to support project delivery to meet objectives, budget and time.
• Computer literate, i.e. Word, Outlook, Excel with capability to quickly learn and upskill in learning new fundraising platforms and tools.

Knowledge, experience, and qualifications

• Experience of working in a fundraising environment.
• Experience of delivering an excellent customer/support stewardship experience.
• Knowledge of a Fundraising Database (e.g. Raiser’s Edge or SalesForce).
• Understanding of NHS Charities or healthcare fundraising.

Benefits

• Contributory Pension
• Annual health and wellbeing personal allowance
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities.
• Agile working, flexible hours, and supportive IT kit.
• Shower facilities and bike lock area.
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme