End User Technology Desktop Support Engineer

Guy’s and St. Thomas’ Foundation Trust – End User Technology Desktop Support Engineer

Guy’s and St. Thomas’ Foundation Trust is seeking to recruit four additional End User Technology Desktop Support Engineers to support all London sites.

We provide IT services to two large NHS hospitals (Guy’s and St. Thomas’), various satellite units, and community-based PCTs. This service supports over 20,000 users across various locations in London.

Role Overview

The End User Technology Desktop Engineer is responsible for maintaining communication channels with customers and the IT department, providing 2nd line support, troubleshooting, and resolving issues within their remit.

Responsibilities include responding to incidents and requests from multiple channels (phone, email, self-service, in person), managing the incident lifecycle, directing requests for resolution, monitoring progress, and documenting user details, problems, and resolutions accurately in logs.

The Engineer must proactively manage targets, ensure effective responses in a high call volume environment, and contribute to keeping the hospital operational. They should be an excellent communicator, support users in a friendly manner, and strive to deliver outstanding customer service, acting as a professional gateway into the IT department for Trust staff.

The role involves both reactive and proactive service delivery, focusing on maintaining and improving the IT service levels. It also includes working at the IT TechZone, where users can receive support and hardware.

Partnerships and Future Developments

The Directorate provides services across the Trust and works closely with the South East London Integrated Care System, Kings Health Partners (KHP), Kings College Hospital (KCH), King’s College London (KCL), and the Royal Brompton & Harefield NHS Foundation Trust (RBH). This will be formalized into a shared service model across GSTT, KCH, and RBH.

Application Details

For further information or informal visits, contact:

• Name: EUT Management
• Job Title: EUT Management
• Email:
• Telephone: 020 7188 7188

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