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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and resolve queries.
- Company: Join the NHS, a caring and ambitious organisation dedicated to patient satisfaction.
- Benefits: Enjoy a generous pension scheme, interest-free loans, and health programmes.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in customer service and strong leadership abilities are essential.
- Other info: Be part of a supportive team with opportunities for personal and professional growth.
The predicted salary is between 37338 - 44962 £ per year.
As a Customer Services Team Leader, you will work closely with staff and customers to address queries and ensure exceptional communication for outstanding customer satisfaction.
Key Responsibilities
- Lead and motivate a team of staff, fostering a collaborative and productive environment.
- Prioritise operational tasks and ensure seamless execution of daily operations across assigned services.
- Hold key operational responsibilities and rotate through various areas within Customer Services, maintaining consistently high-quality service.
- Supervise, lead and assist switchboard and call centre operators; manage day-to-day supervision, including staff meal breaks and cover requirements.
- Respond to requests or complaints and ensure timely resolution.
What We Offer
- The NHS Pension Scheme – a generous and comprehensive package.
- Interest-free season ticket loan.
- Long-term service awards.
- Subsidised on-site nurseries and childcare vouchers.
- A comprehensive staff health and well-being programme, Ride-to-work scheme.
- Employee assistance programme.
- Free stop-smoking service.
Our Trust Values
- Caring – we put patients first.
- Ambitious – we innovate and strive for excellence.
- Inclusive – we respect each other and work collaboratively.
Customer Services Team Leader employer: Guys and St Thomas NHS Foundation Trust
Contact Detail:
Guys and St Thomas NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Team Leader
✨Tip Number 1
Network like a pro! Reach out to current employees at the NHS or similar organisations on LinkedIn. A friendly chat can give you insider info and might just land you a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service leadership. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've motivated teams or resolved conflicts in the past. We love hearing about real-life experiences!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a nice touch that goes a long way.
We think you need these skills to ace Customer Services Team Leader
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Customer Services Team Leader. We want to see how you can lead and motivate a team while ensuring exceptional customer satisfaction.
Showcase Your Leadership Skills: In your written application, emphasise any previous experience you have in leading teams or managing operations. We’re looking for someone who can foster a collaborative environment and prioritise tasks effectively.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your achievements and how they relate to the responsibilities outlined in the job description. We appreciate clarity!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Guys and St Thomas NHS Foundation Trust
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Customer Services Team Leader. Familiarise yourself with the NHS values and how they relate to customer service. This will help you demonstrate your alignment with their mission during the conversation.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in leading and motivating teams. Prepare specific examples of how you've fostered collaboration and productivity in previous roles. This will show that you can effectively manage a team and maintain high-quality service.
✨Prepare for Scenario Questions
Expect questions about handling customer complaints or operational challenges. Think of scenarios where you successfully resolved issues or improved processes. This will highlight your problem-solving skills and ability to ensure exceptional communication.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.