Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team to organise patient transport and handle queries with empathy.
- Company: Royal Brompton Hospital is dedicated to providing high-quality patient care and support services.
- Benefits: Enjoy a Monday to Friday schedule with opportunities for personal growth and development.
- Why this job: Make a real difference in patients' lives while working in a supportive, caring environment.
- Qualifications: Excellent communication skills and a professional, caring attitude are essential.
- Other info: Contact Helen Angelo for informal visits or more details about the role.
The predicted salary is between 30000 - 42000 £ per year.
We are looking to recruit an enthusiastic team player to join our patient transport services team at Royal Brompton Hospital, London. You must be a professional, caring, and dedicated individual working Monday to Friday who has excellent customer service skills. The successful candidate will work as part of our administration team, responsible for ensuring patients are eligible to access our ambulance services, and have the ability to use dispatch booking systems & patient administration systems. Handle patient queries with a high standard of empathy and understanding, focusing on customer satisfaction at all times. You must have a good phone manner and excellent communication skills.
The main duties for this position include:
- Carrying out eligibility assessments for patients to access ambulance transport services.
- Organising patient journeys using our ambulance dispatch system.
- Organising car services on behalf of staff and patients with financial approval from senior management.
- Organising courier services within Royal Brompton and Harefield hospitals for transporting medical and non-medical packages and documents in a safe, efficient, and cost-effective manner.
- Organising patient parking at Royal Brompton Hospital using the in-house parking management system.
Essentia plays a fundamental role in supporting the activities of the Trust, focusing on providing a high-quality hospital environment and experience through support services and a patient-focused approach. The Non-Emergency Patient Transport Service (NEPTS) is part of Essentia. It provides transport for patients who cannot travel by other means due to their medical or mobility conditions. Requests are assessed based on medical need, and vehicles are equipped accordingly, including cars, wheelchair-accessible vehicles, ambulances, and high-dependency units, using specialist equipment such as wheelchairs, stretchers, carry chairs, and stair climbers.
Transport Clerk employer: Guy's and St Thomas' NHS Foundation Trust
Contact Detail:
Guy's and St Thomas' NHS Foundation Trust Recruiting Team
h.angelo@rbht.nhs.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Transport Clerk
✨Tip Number 1
Familiarise yourself with the specific transport services offered at Royal Brompton Hospital. Understanding the different types of vehicles and equipment used for patient transport will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since a good phone manner is essential for this role, consider role-playing scenarios where you handle patient queries to build your confidence and empathy.
✨Tip Number 3
Reach out to current or former employees of the transport services team at Royal Brompton Hospital. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare questions to ask Helen Angelo during an informal visit or interview. Showing genuine interest in the role and the team will not only help you stand out but also demonstrate your enthusiasm for joining their patient-focused environment.
We think you need these skills to ace Transport Clerk
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Transport Clerk position. Highlight your relevant experience in customer service and administration.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job requirements. Emphasise your communication skills, empathy, and any experience with dispatch booking systems or patient administration systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the organisation. Mention specific examples of how you have demonstrated excellent customer service and teamwork in previous positions.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Guy's and St Thomas' NHS Foundation Trust
✨Show Your Customer Service Skills
Since the role requires excellent customer service skills, be prepared to share examples of how you've handled patient queries or customer interactions in the past. Highlight your ability to empathise and communicate effectively.
✨Familiarise Yourself with Dispatch Systems
Research and understand the basics of dispatch booking systems and patient administration systems. If possible, mention any relevant experience you have with similar systems during the interview to demonstrate your readiness for the role.
✨Demonstrate Teamwork
As a team player, it's important to convey your ability to work collaboratively. Share experiences where you've successfully worked as part of a team, especially in high-pressure situations, to show that you can contribute positively to the administration team.
✨Prepare Questions About the Role
Prepare thoughtful questions about the transport services team and the specific duties of the Transport Clerk position. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
