Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic customer service team and ensure top-notch support for our clients.
- Company: Join the NHS, a trusted organisation dedicated to patient care and community well-being.
- Benefits: Enjoy a competitive salary, generous pension scheme, and various employee perks.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: GCSEs in English, maths, and experience in managing teams required.
- Other info: Flexible working hours with opportunities for career advancement.
The predicted salary is between 28400 - 30200 £ per year.
Join to apply for the Customer Services Team Leader role at Guy\’s and St Thomas\’ NHS Foundation Trust
As a Customer Services Team Leader, you will take pride in working closely with both your staff and customers to address their queries, ensuring exceptional communication is at the heart of delivering outstanding customer satisfaction.
You will have direct responsibility for day-to-day staff management, demonstrating strong leadership skills to inspire, motivate, and effectively engage your team. Your role will involve managing team performance, providing guidance, and supporting professional development while fostering a collaborative and productive working environment. In addition, you will be adept at navigating challenging situations—whether dealing with complex customer issues or internal team dynamics—maintaining composure and professionalism to resolve conflicts and drive positive outcomes. You will prioritise operational tasks, ensuring the seamless execution of daily activities across assigned services. Holding key operational responsibilities, you will rotate through various areas within Customer Services to maintain a consistently high-quality service for both the Trust and its external customers. To supervise, lead and assist switchboard and call centre operators and in the first instance, dealing with any requests or complaints. Ensure the day to day supervision of the staff including management of staff meal breaks to ensure adequate cover to meet the demand of the service.
What We Offer
- The NHS Pension Scheme – one of the most generous and comprehensive in the UK.
- Interest free Season Ticket Loan.
- Long Term Service Awards.
- Subsidised on-site nurseries and childcare vouchers.
- A comprehensive staff health and well-being programme.
- Ride to work scheme.
- Employee assistance programme.
- Free stop smoking service.
Our values
- Care: we put patients first.
- Ambitious: we innovate and strive for excellence.
- Inclusive: we respect each other and work collaboratively.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Other
Industries
- Hospitals and Health Care
Contact
For further details / informal visits contact: Name: Urszula Wasilczuk Job title: Operations Lead Email address: gstt.csenquiries@nhs.net Telephone number: 02071886506
#J-18808-Ljbffr
Customer Services Team Leader employer: Guy's and St Thomas' NHS Foundation Trust
Contact Detail:
Guy's and St Thomas' NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the Trust's values and how they align with your own. This will help you connect better during the conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your leadership skills and experience can directly benefit the Customer Services team. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've handled challenging situations in the past. Whether it's resolving a customer complaint or managing team dynamics, demonstrating your calm and professional approach will impress the interviewers.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It's a simple gesture that can leave a lasting impression and keep you top of mind as they make their decision.
We think you need these skills to ace Customer Services Team Leader
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Customer Services Team Leader. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Leadership Skills: Since this role involves managing a team, be sure to include examples of your leadership experience. Talk about how you've motivated and developed staff in previous roles, as this will resonate with us.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us see your strengths quickly!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it reaches us directly and allows you to easily track your application status. Don’t miss out on this opportunity!
How to prepare for a job interview at Guy's and St Thomas' NHS Foundation Trust
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Customer Services Team Leader. Familiarise yourself with the key responsibilities and how they align with your experience. This will help you confidently discuss how your skills can contribute to exceptional customer satisfaction.
✨Showcase Your Leadership Skills
Be prepared to share specific examples of how you've successfully led a team in the past. Highlight situations where you motivated staff, resolved conflicts, or improved team performance. This will demonstrate your ability to inspire and engage your team effectively.
✨Prepare for Challenging Scenarios
Think about potential challenging situations you might face in this role, such as handling complex customer queries or managing team dynamics. Prepare responses that showcase your problem-solving skills and professionalism, ensuring you convey your ability to remain calm under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, ongoing training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
