Head of IBA, UK in Witham

Guy Carpenter is seeking an accomplished and forward-thinking Head of IBA, UK to lead a vital function at the heart of our London business. This is a high-impact, commercially important role within a world-leading reinsurance specialist, where your expertise will directly shape client service, financial stewardship, and operational excellence.

As a key member of the UK leadership team, you will have the opportunity to influence strategy, strengthen governance, and drive continuous improvement across a complex and fast-moving environment. Working in close partnership with senior colleagues across Broking, Finance, Treasury, Controllership, and global fiduciary teams, you will play a central role in ensuring the seamless management of fiduciary operations and the highest standards of control and service.

This role will suit a confident, collaborative leader who enjoys building strong teams, solving complex challenges, and making a visible difference in a respected global business. If you are looking for a role with genuine scope, influence, and the opportunity to help shape the future of fiduciary operations in the UK, this could be the next step for you.

As a key business leader, the Fiduciary Head will collaborate with global counterparts, business units, and functional teams to deliver best-in-class fiduciary practices, reduce financial risk, and continuously improve processes that support growth and client satisfaction.

• Set the strategic direction for the UK Fiduciary function, aligning with global fiduciary and firm-wide objectives.
• Establish clear fiduciary performance metrics, ensuring accountability for client satisfaction, operational efficiency, and financial outcomes.
• Act as a thought leader on fiduciary practices, shaping innovation and sharing best practices globally.
• Oversee fiduciary financial reporting, reconciliations, and management information in partnership with Finance and Controllership.
• Ensure timely collections, reduce bad debt exposure, and optimize cash flow management.
• Safeguard compliance with external regulatory requirements, internal control frameworks, and audit standards (including MMC and GC Controls).
• Drive continuous process improvement, leveraging automation, digitization, and workflow enhancements.
• Collaborate cross-functionally with Broking, Controllership, Treasury, Digitization, B2B (Acord), and accounting operations to enhance client and market service.
• Ensure Mumbai Governance framework is robust and focused on the correct metrics. Drive continual improvement of support offering in India and act as a conduit between offices.
• Ensure effective governance and resolution of complex fiduciary issues, escalating as needed to senior stakeholders.
• Lead, mentor, and develop a high-performing UK fiduciary team, fostering a culture of excellence, inclusion, and accountability.
• Provide oversight and guidance to offshore fiduciary teams ensuring consistent standards, knowledge.