At a Glance
- Tasks: Lead a vibrant team to create unforgettable guest experiences in a fun-filled environment.
- Company: Join Lane7, the UK's fastest-growing boutique bowling business with exciting venues.
- Benefits: Enjoy 28 days holiday, free activities, and discounts on food and drink.
- Other info: Opportunities for growth and a supportive team culture await you!
- Why this job: Be part of a dynamic team where your creativity and energy can shine.
- Qualifications: 2+ years in hospitality management and a passion for customer service.
The predicted salary is between 20000 - 25000 € per year.
Location: Gutterball, Ocean Terminal Shopping Centre
Salary: £13.11 - 30 hours per week
About Us: Lane7 are the fastest growing and the market leading boutique bowling business in the UK, with multiple venues across three brands: Lane7, Level X and Gutterball. Think of us as your one-stop-shop for a great activity packed experience. Not only do we offer highly attractive bowling lanes, but also arcades, ping-pong, e-darts, virtual reality, karting and much more!
What is the ideal candidate?
- Energetic and an infectious personality to give our guests the best possible experience
- Creative and passionate with a can-do attitude when it comes to providing great customer service
- Flexible with shifts and able to commute to the venue
- A minimum of 2 years supervisor/management experience in the hospitality or leisure sector
The Role:
- Ensure our guest journey is immaculate, from start to finish
- You’re the port of call for our guests, whether you're checking them in, building their favourite cocktail or cleaning down their table
- Ensuring everyone is enjoying a fully immersive experience
- Represent the Lane7 brand to the best of your ability and immerse yourself in what is an amazing atmosphere to be part of!
- Ensure our teams are following all health and safety and food management policies
- Respond to complaints within the given parameters or escalate to the General Manager
- Work alongside the management team to ensure all maintenance issues are reported and resolved quickly and efficiently
- Lead shifts where appropriate ensuring all team members are fully briefed for the shift ahead
- Maintain great product knowledge of all F&B offerings ensuring team members are following our brand guidelines at all times
What We’ll Offer:
- 28 days holiday per year
- Free bowling and activities for you and up to 3 others when you aren’t working (off-peak time)
- 25% off food and drink
- Get involved with different social activities throughout the year through our team social calendar
- Join your teams Monday bowling club
- Annual team awards party
- Access to our team wellbeing app – to support in promoting mental health awareness and wellbeing in our teams.
- Cycle2Work scheme partnered with Halfords
- Refer a friend scheme
To Apply: All candidates must be fluent in written and spoken English and have the right to work in the UK. Does this sound what you’re looking for? Get in touch asap to find out more and join us!
Duty Manager in Scotland employer: Gutterball
At Lane7, we pride ourselves on being a vibrant and dynamic employer that fosters creativity and personal growth within the hospitality sector. Located in the bustling Ocean Terminal Shopping Centre, our Duty Manager role offers an exciting opportunity to lead a passionate team while ensuring our guests have an unforgettable experience. With benefits like free activities, generous holiday allowance, and a strong focus on team development, we are committed to creating a supportive work culture where you can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Scotland
✨Tip Number 1
Get to know the company! Before your interview, dive into Lane7's vibe. Check out their social media and website to understand their culture and what makes them tick. This way, you can show off your enthusiasm and fit right in!
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. Think about how your past experiences align with the Duty Manager role and be ready to share those stories that highlight your skills.
✨Tip Number 3
Bring the good vibes! When you walk into that interview, let your personality shine. Show them you’re energetic and passionate about creating amazing guest experiences. Remember, they want someone who can bring the fun!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're keen and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Duty Manager in Scotland
Some tips for your application 🫡
Show Your Personality:We want to see the real you! Make sure your application reflects your energetic and infectious personality. Use a friendly tone and let your passion for customer service shine through.
Tailor Your Application:Don’t just send a generic application. Take the time to highlight your relevant experience in hospitality or leisure. Show us how your skills align with what we’re looking for in a Duty Manager.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key experiences and achievements stand out without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Gutterball
✨Know the Brand Inside Out
Before your interview, make sure you dive deep into Lane7's offerings and values. Familiarise yourself with their unique experiences like bowling, virtual reality, and the overall vibe they aim to create. This will not only show your enthusiasm but also help you align your answers with what they stand for.
✨Show Off Your Personality
As a Duty Manager, having an infectious personality is key! During the interview, let your energy shine through. Share stories that highlight your creativity and passion for customer service. Remember, they’re looking for someone who can bring good vibes to the team!
✨Prepare for Scenario Questions
Expect questions about handling guest complaints or leading a team during busy shifts. Think of specific examples from your past experience where you successfully managed similar situations. This will demonstrate your problem-solving skills and ability to maintain a great guest experience.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about team dynamics, opportunities for progression, or how they ensure a fun atmosphere for both guests and staff. This shows you’re genuinely interested in being part of their team!
