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For Companies At a Glance
- Tasks: Lead a vibrant team to create unforgettable guest experiences in a fun-filled environment.
- Company: Join Lane7, the UK's fastest-growing boutique bowling destination with exciting venues.
- Benefits: Enjoy 28 days holiday, free activities, discounts, and a supportive team culture.
- Why this job: Be part of a dynamic team where your creativity and passion can shine.
- Qualifications: Previous hospitality experience and a knack for great customer service are essential.
- Other info: Participate in social activities and enjoy excellent career growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
About Us
Lane7 is the UK's fastest growing and biggest independent boutique bowling destination. We have multiple venues across our Lane7, LevelX, Gutterball and ML7 brands. Bowling has always been our thing - since launch in 2013, but really, we're all your best nights in one: Pool, golf, darts, karaoke, arcades and a ton of next-level gaming experiences, combined with great drinks and fabulous food. A night with friends, date night, special celebrations and private functions… we've got every occasion covered.
Could you be what we’re looking for?
We’re looking for creative, passionate, and exciting people to make our guest experience the best going. You bring the good vibes, we bring the opportunities to grow through our brand.
Who is the ideal candidate?
- Previous hospitality experience is essential
- A natural people person who puts great customer service at the top of their agenda
- Enthusiasm and the ability to create a sense of fun and motivate a team whilst upholding standards and maintaining discipline
- Self-discipline, initiative, leadership ability with an outgoing personality
- Ability to motivate employees to work as a team to ensure service meets stellar standards
- Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommending appropriate solutions to any problems arising
- Must possess good communication skills for dealing with a diverse team
The Role
- Ensure positive guest service in all areas.
- Respond to complaints within the given parameters or escalate to the Deputy / General Manager, taking any and all appropriate actions to turn dissatisfied guests into returning guests
- Managing shifts covering the entire venue
- Adhere to company standards and service levels to increase sales, minimise costs, beverage, supply and labour costs
- Actively participate in all areas of the operation from gaming, food, beverage, events, sport and labour whilst maintaining required standards of operation in daily activities
- Create an environment that is team focused and encourage a professional and motivating atmosphere for all team members
What We’ll Offer
- 28 days holiday per year
- Free bowling and activities for you and up to 3 others when you aren’t working (off-peak time)
- 25% off food and drink
- Get involved with different social activities throughout the year through our team social calendar
- Join your teams Monday bowling club
- Annual team awards party
- Access to our team wellbeing app – to support in promoting mental health awareness and wellbeing in our teams.
- Cycle2Work scheme partnered with Halfords
- Refer a friend scheme
To Apply
All candidates must be fluent in written and spoken English and have the right to work in the UK. Does this sound like what you’re looking for? Get in touch asap to find out more and join us!
Assistant Manager employer: Gutterball
Contact Detail:
Gutterball Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with them during the chat and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! Since this role is all about creating a fun atmosphere, think of examples from your past experiences where you've turned a tough situation into a positive one. Share these stories during your interview to showcase your customer service prowess.
✨Tip Number 3
Be ready to demonstrate your leadership abilities. Think about times when you've motivated a team or handled a busy shift. Lane7 wants someone who can keep the good vibes flowing, so come prepared with examples that highlight your ability to lead and inspire.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re keen on joining the Lane7 family right from the start. Let’s get you on board!
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject some fun and creativity into your words. Remember, we’re all about good vibes here!
Tailor Your Application: Make sure to tailor your application to the Assistant Manager role. Highlight your previous hospitality experience and how it aligns with our values. Show us why you’re the perfect fit for our team and how you can contribute to creating an amazing guest experience.
Be Clear and Concise: While we love a bit of flair, clarity is key! Keep your application clear and to the point. Use bullet points if needed to make it easy for us to see your skills and experiences at a glance. We appreciate a well-structured application!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our Lane7 family right from the start!
How to prepare for a job interview at Gutterball
✨Know the Company Inside Out
Before your interview, make sure you know Lane7's brands and what makes them unique. Familiarise yourself with their offerings like bowling, pool, and karaoke. This will show your genuine interest and help you connect your experience to their values.
✨Showcase Your People Skills
As an Assistant Manager, you'll need to be a natural people person. Prepare examples of how you've provided excellent customer service or resolved conflicts in the past. Highlight your ability to motivate a team and create a fun atmosphere.
✨Demonstrate Problem-Solving Abilities
Think of specific situations where you've successfully handled multiple tasks or solved problems under pressure. Lane7 values quick thinking, so be ready to discuss how you can keep things running smoothly during busy times.
✨Bring the Good Vibes
Lane7 is all about creating a great guest experience. During your interview, let your enthusiasm shine through! Share your passion for hospitality and how you plan to contribute to a positive team environment that keeps guests coming back.
