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- Tasks: Lead a vibrant team to create unforgettable guest experiences in a fun-filled environment.
- Company: Join Lane7, the UK's leading boutique bowling business with exciting venues.
- Benefits: Enjoy 28 days holiday, free activities, and discounts on food and drink.
- Why this job: Be part of a dynamic team where your creativity and energy can shine.
- Qualifications: 2 years of management experience in hospitality or leisure required.
- Other info: Great opportunities for growth and a supportive team culture await you.
The predicted salary is between 11 - 14 £ per hour.
Location: Salary: £12.71 PH
Contract: 30 hours per week
About Us: Lane7 are the fastest growing and the market leading boutique bowling business in the UK, with multiple venues across three brands: Lane7, Level X and Gutterball. Think of us as your one-stop-shop for a great activity packed experience. Not only do we offer highly attractive bowling lanes, but also arcades, ping-pong, e-darts, virtual reality, karting and much more!
Could you be what we’re looking for? We’re looking for mega creative, passionate, and exciting people with huge personalities to join our management team and make our guest and team experience the best going. You bring the good vibes, we bring the opportunities to grow through our brand.
What is the ideal candidate?
- Energetic and an infectious personality to give our guests the best possible experience
- Creative and passionate with a can-do attitude when it comes to providing great customer service
- Flexible with shifts and able to commute to the venue
- A minimum of 2 years supervisor / management experience in the hospitality or Leisure sector
The Role:
- Ensure our guest journey is immaculate, from start to finish
- You’re the port of call for our guests, whether you're checking them in, building their favourite cocktail or cleaning down their table
- Ensuring everyone is enjoying a fully immersive experience
- Represent the Lane7 brand to the best of your ability and immerse yourself in what is an amazing atmosphere to be part of!
- Ensure our teams are following all health and safety and food management policies
- Respond to complaints within the given parameters or elevate to the General Manager
- Work alongside the management team to ensure all maintenance issues are reported and resolved quickly and efficiently
- Lead shifts where appropriate ensuring all team members are fully briefed for the shift ahead
- Maintain great product knowledge of all F&B offerings ensuring team members are following our brand guidelines at all times
What We’ll Offer: When you join The Lane7 Group, you’ll spend the first few weeks learning the brand standards and getting to grips with the basics. We absolutely encourage progression from within – we pride ourselves on our team development and whether you’re with us while you’re at Uni, or if you’re here for the start of your hospitality career, we’ll give you the skills and attributes you need to grow. You’ll also get:
- 28 days holiday per year
- Free bowling and activities for you and up to 3 others when you aren’t working (off-peak time)
- 25% off food and drink
- Get involved with different social activities throughout the year through our team social calendar
- Join your teams Monday bowling club
- Annual team awards party
- Access to our team wellbeing app – to support in promoting mental health awareness and wellbeing in our teams.
- Cycle2Work scheme partnered with Halfords
- Refer a friend scheme
To Apply: All candidates must be fluent in written and spoken English and have the right to work in the UK. Does this sound what you’re looking for? Get in touch asap to find out more and join us!
Duty Manager in Edinburgh employer: Gutterball - Ocean Terminal
Contact Detail:
Gutterball - Ocean Terminal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in Edinburgh
✨Tip Number 1
Get to know the company vibe! Before your interview, check out Lane7's social media and website. This will help you understand their culture and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! As a Duty Manager, you'll be all about creating great experiences. Think of examples from your past roles where you've gone above and beyond for customers, and be ready to share those stories.
✨Tip Number 3
Dress to impress but keep it casual! Lane7 is all about fun and creativity, so while you want to look professional, don’t be afraid to show a bit of your personality in your outfit.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Duty Manager in Edinburgh
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Make sure your application reflects your energetic and infectious personality. Use a friendly tone and let your passion for customer service shine through.
Tailor Your Application: Don’t just send a generic application. Take the time to highlight your relevant experience in hospitality or leisure. Show us how your skills align with what we’re looking for in a Duty Manager.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. No need for fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Gutterball - Ocean Terminal
✨Know the Brand Inside Out
Before your interview, make sure you’re familiar with Lane7 and its offerings. Understand their unique selling points, like the variety of activities they provide. This will show your genuine interest and help you connect your experience to their brand.
✨Show Off Your Personality
As a Duty Manager, having an infectious personality is key. During the interview, let your enthusiasm shine through! Share stories that highlight your creativity and passion for customer service, as this aligns perfectly with what they’re looking for.
✨Prepare for Scenario Questions
Expect questions about handling guest complaints or managing a busy shift. Think of specific examples from your past experience where you successfully resolved issues or led a team. This will demonstrate your management skills and ability to maintain a great guest experience.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about team dynamics, opportunities for progression, or how they ensure a fun atmosphere for both guests and staff. This shows you’re not just interested in the role, but also in being part of their culture.