At a Glance
- Tasks: Lead and enhance guest experiences while managing shifts and resolving complaints.
- Company: Gutterball - Ocean Terminal, a vibrant venue in Edinburgh.
- Benefits: 28 days holiday, free activities, and exciting team events.
- Other info: Be part of a growing team that values progression and development.
- Why this job: Join a fun team and create unforgettable experiences for guests!
- Qualifications: Lively personality with at least 2 years of supervisory experience in hospitality.
The predicted salary is between 25000 - 30000 £ per year.
Gutterball - Ocean Terminal in Edinburgh is seeking a Duty Manager to lead and enhance guest experiences. Ideal candidates will have a lively personality and at least 2 years of supervisory experience in hospitality.
Responsibilities include:
- Ensuring an immaculate guest journey
- Managing shifts
- Responding to complaints
Join a growing team that values progression and offers perks like 28 days holiday, free activities, and team events!
Duty Manager: Create Immersive Guest Experiences & Free Bowling employer: Gutterball - Ocean Terminal
Gutterball - Ocean Terminal in Edinburgh is an exceptional employer that prioritises creating immersive guest experiences while fostering a vibrant work culture. With a strong emphasis on employee growth, team members enjoy generous benefits such as 28 days of holiday, complimentary activities, and engaging team events, making it a rewarding place to build a career in hospitality.
Contact Details:
Gutterball - Ocean Terminal Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager: Create Immersive Guest Experiences & Free Bowling
✨Tip Number 1
Get to know the company culture! Before your interview, check out Gutterball's social media and website. This will help you understand their vibe and show that you're genuinely interested in creating those immersive guest experiences.
✨Tip Number 2
Practice your people skills! As a Duty Manager, you'll be leading a team and enhancing guest experiences. Role-play common scenarios with friends or family to boost your confidence in handling complaints and managing shifts.
✨Tip Number 3
Show off your personality! When you apply through our website, let your lively side shine through in interviews. Share stories that highlight your supervisory experience and how you've made a difference in previous roles.
✨Tip Number 4
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the role and the team, plus it shows your enthusiasm for joining the Gutterball family!
We think you need these skills to ace Duty Manager: Create Immersive Guest Experiences & Free Bowling
Some tips for your application 🫡
Show Your Personality:We want to see your lively personality shine through in your application! Use a friendly tone and let us know what makes you unique. Remember, we’re all about creating immersive guest experiences, so show us how you can contribute!
Highlight Relevant Experience:Make sure to emphasise your supervisory experience in hospitality. We’re looking for candidates with at least 2 years under their belt, so don’t be shy about sharing your achievements and how they relate to the role of Duty Manager.
Tailor Your Application:Take a moment to tailor your application specifically for us at Gutterball. Mention why you’re excited about this role and how you can enhance our guests' journeys. A personalised touch goes a long way!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Gutterball - Ocean Terminal
✨Show Your Personality
As a Duty Manager, having a lively personality is key. During the interview, let your enthusiasm shine through! Share personal anecdotes that highlight your vibrant character and how it positively impacted guest experiences in your previous roles.
✨Demonstrate Your Supervisory Skills
With at least 2 years of supervisory experience required, be ready to discuss specific examples of how you've successfully managed teams. Talk about challenges you faced, how you resolved them, and the outcomes. This will show your potential employer that you can lead effectively.
✨Know the Guest Journey
Understanding what makes an immaculate guest journey is crucial for this role. Research Gutterball's offerings and think about how you would enhance the guest experience. Be prepared to share your ideas during the interview to demonstrate your commitment to creating memorable moments.
✨Prepare for Complaints
Handling complaints is part of the job, so be ready to discuss how you've dealt with difficult situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showing that you can turn a negative experience into a positive one for guests.
