At a Glance
- Tasks: Manage practitioner accounts and build genuine relationships in gut health testing.
- Company: Fast-growing gut health testing company with a focus on innovation.
- Benefits: High bonus potential, flexible work options, and rapid career growth.
- Other info: Dynamic environment with opportunities to evolve your role as the company grows.
- Why this job: Make a real impact in health while connecting with passionate practitioners.
- Qualifications: Strong communication skills and experience in account management or customer service.
The predicted salary is between 30000 - 40000 £ per year.
GutMapDx is a specialist gut health testing company offering advanced laboratory tests to Health Practitioners. Our tests are used by functional medicine practitioners, nutritionists, and health clinics across the UK to deliver actionable insights for their clients. We're growing fast, and we're looking for someone to help us build and nurture the health practitioner relationships that sit at the heart of what we do.
The role involves owning a defined portfolio of practitioner accounts, largely functional medicine practitioners, nutritionists, and clinic leads, and becoming the person they trust when it comes to gut health testing. This isn't a hard-sell role; it's about being consistently present, genuinely helpful, and building the kind of relationships that mean practitioners think of us first.
Day to day, you'll run a high volume of outreach; calls, follow-ups, and touchpoints timed around your accounts' natural ordering cycles. You'll support our practitioner webinars and in-person events, using them as natural moments to deepen relationships and introduce new products or test updates.
What you’ll be doing:
- Managing a portfolio of accounts with proactive, high-frequency outreach - calls, check-ins, and follow-ups as a core part of your week.
- Working dynamically around sales cycles, webinars, and in-person events to time your outreach for maximum impact.
- Building genuine, long-term relationships with health practitioners - helpful and present, without being pushy.
- Tracking account activity in our portal and identifying opportunities to grow account value over time.
- Working towards both personal and company targets - with bonuses and incentives.
- Acting as the internal voice of your accounts - feeding back practitioner insights to help shape our product and content.
What we’re looking for:
The non-negotiables:
- Strong communicator, confident on the phone and in meetings, clear in writing, easy to deal with.
- Experience in account management / customer service.
- Self-motivated and organised, comfortable managing a high volume of accounts and working towards targets.
- Comfortable working in a dynamic, fast-moving company where your work has real impact.
- A genuine interest in health; you find this space interesting, not just a job.
- Right to work in the UK - we’re unable to offer visa sponsorship for this role.
Nice to have:
- Experience working with health practitioners, clinics, or within a healthcare or wellness setting.
- Background in lab testing, diagnostics, or health-based products.
- A personal or professional background in fitness, nutrition, or functional medicine.
What we offer:
- High bonus potential - ~40% of salary on target earnings.
- 4 days in our York office, 1 day working from home (optional).
- A fast-growing company where your role can evolve quickly; as we scale, so can your responsibilities and career.
- A role where you're genuinely close to the product and the science.
How to apply:
Send your CV and a short note about why this role interests you to career@gutmapdx.com. No formal cover letter needed, just tell us a bit about yourself and what draws you to health and to GutMapDx.
Account Manager employer: GutMapDx
At GutMapDx, we pride ourselves on being an exceptional employer that values genuine relationships and personal growth. Our collaborative work culture fosters innovation and allows you to make a real impact in the health sector while enjoying competitive bonuses and flexible working arrangements. With opportunities for career advancement in a fast-growing company based in York, you'll be part of a team dedicated to improving gut health and supporting health practitioners across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at GutMapDx. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like GutMapDx before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to GutMapDx:Your cover letter is your chance to shine! Tell us why you want to work at GutMapDx specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at GutMapDx!
How to prepare for a job interview at GutMapDx
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
