At a Glance
- Tasks: Welcome guests with warmth and create memorable first impressions at GiGi.
- Company: Join a vibrant restaurant known for exceptional hospitality and a welcoming atmosphere.
- Benefits: Flexible hours, team discounts, and opportunities for growth in the hospitality industry.
- Other info: Dynamic team environment where every day brings new opportunities to shine.
- Why this job: Be the first smile that sets the tone for unforgettable dining experiences.
- Qualifications: People skills and a passion for hospitality; experience is a plus but not required.
The predicted salary is between 31500 - 38500 £ per year.
At GiGi, every unforgettable evening begins with a welcome. Long before the first cocktail is poured or the first dish is served, our guests have already started forming an impression. As a Host, you are the person who makes them feel they've arrived somewhere special. This is not simply about greeting guests or managing reservations. It is about creating anticipation, recognising the occasion and setting the tone for everything that follows. With warmth, confidence and genuine care, you will welcome every guest into the world of GiGi, making first-time visitors feel instantly at home and returning guests feel remembered. You are the first smile, the first conversation and the beginning of every memorable evening.
WHAT YOU WILL DO
- Welcome every guest with warmth, confidence and genuine hospitality from the moment they arrive
- Manage reservations, walk-ins and seating plans to ensure a seamless flow throughout service
- Recognise returning guests, celebrate special occasions and personalise every arrival wherever possible
- Escort guests to their table whilst introducing them naturally to the GiGi experience
- Work closely with the Maître D', servers, bar and kitchen teams to maintain exceptional pacing throughout service
- Keep guests informed of waiting times with honesty, professionalism and care, ensuring every interaction feels positive
- Answer telephone and reservation enquiries with confidence, creating an exceptional first impression before guests even arrive
- Maintain an elegant, welcoming entrance and reception area that reflects the GiGi standard
- Support the wider front of house team whenever required because exceptional hospitality is always a shared responsibility
- Ensure every guest leaves feeling genuinely appreciated and excited to return
WHO YOU ARE
- A natural people person who makes everyone feel welcome within moments
- Warm, polished and confident with excellent communication skills
- Calm and organised, even when managing a busy restaurant at pace
- Someone who notices the little details that make guests feel recognised and valued
- Professional, positive and always composed under pressure
- A team player who understands that the guest experience begins long before guests reach their table
- Passionate about hospitality and creating memorable first impressions
- Someone who believes every guest deserves to feel like the most important person in the room
EXPERIENCE
- Previous experience in hospitality, reception or guest-facing roles is advantageous but not essential
- Excellent organisational and communication skills
- Confidence using reservation systems or a willingness to learn
- A genuine passion for creating exceptional guest experiences
- The ability to remain calm, friendly and professional during busy services
- A desire to grow within a hospitality business built on warmth, elegance and exceptional service
GiGi's Manchester - Host employer: Gusto Restaurants Ltd
At GiGi, we pride ourselves on being an exceptional employer that values creativity and craftsmanship in the culinary arts. Our vibrant work culture fosters collaboration and innovation, allowing our Pastry Chefs to thrive while crafting exquisite desserts that leave a lasting impression on our guests. Located in the heart of Manchester, we offer unique growth opportunities within a passionate team dedicated to delivering unforgettable dining experiences, making every day at GiGi a rewarding journey for culinary professionals.
StudySmarter Expert Advice🤫
We think this is how you could land GiGi's Manchester - Host
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Gusto Restaurants Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Gusto Restaurants Ltd
Don't be shy about reaching out to Gusto Restaurants Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace GiGi's Manchester - Host
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Gusto Restaurants Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Gusto Restaurants Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
