At a Glance
- Tasks: Engage with prospective students via calls and emails to guide them through their educational journey.
- Company: Join Global University Systems, a diverse and inclusive global education network.
- Benefits: Flexible remote work, competitive pay, and opportunities for personal growth.
- Other info: Be part of a supportive team with a focus on equality and diversity.
- Why this job: Make a difference in students' lives while working in a dynamic international environment.
- Qualifications: Strong communication skills and experience in customer service or sales.
The predicted salary is between 23400 - 28600 £ per year.
About the company
Global University Systems (GUS) is one of the world’s most dynamic, inclusive, and diverse education organisations.
GUS is an international network of higher education institutions, brought together by a shared passion for accessible and industry-relevant qualifications.
We deliver a wide variety of programmes, including bachelor’s degree programmes, master’s degree programmes, professional training, English Language training, and corporate & executive education.
When someone chooses to study at one of our institutions, whether on campus in Europe, North America, Asia or even in their own home, they are joining a network of over 100,000 students worldwide.
When you decide to work with GUS, you will be joining an industry leading, global organisation that has a reach in over 150 different countries.
Purpose of the Role
Pre-qualified prospects by phone and email, providing relevant information and guidance to convert them into qualified candidates.
Conducted outbound calling campaigns, advised prospective candidates effectively, and delivered high-quality customer service.
Key Responsibilities
- Handled inbound and outbound calls, engaging with prospective students and clients.
- Responded to specific enquiries and provided first-level advice and guidance.
- Resolved customer issues and addressed concerns efficiently.
- Provided accurate information about the institution's academic programs and training offerings.
- Participated in outbound calling campaigns to support student recruitment and engagement.
- Improved the management and follow-up of inbound and outbound prospects across all acquisition channels.
- Supported the sales and admissions teams during periods of high activity.
- Assisted with additional initiatives, including large-scale outbound recruitment
Skills and Competencies
Technical Skills and Qualifications
- Professional Qualification: Remote Customer Service Advisor
- Proficient in CRM systems and the Microsoft Office Suite
- In-depth knowledge of academic programs and training offerings
Personal Attributes
- Active listening
- Strong ability to identify and understand customer needs
- Commercial awareness
- Excellent verbal communication skills
- Strong interpersonal skills
- Patience and diplomacy
Other Information
The post holder may be asked to undertake different or additional duties in line with business requirements at the request of their line manager.
There is an expectation that all employees will maintain the values of the Group and comply with the Code of Conduct, as well as equality and diversity, health and safety, and safeguarding policies.
Remote Student Advisor in London employer: GUS
Global University Systems (GUS) is an exceptional employer that champions a culture of inclusivity and innovation, making it an ideal place for a Remote Legal Operations Manager. With a commitment to employee growth through continuous learning and development opportunities, GUS fosters a collaborative environment where your contributions directly impact the educational journeys of students worldwide. Enjoy a flexible work-life balance, competitive benefits, and the chance to be part of a forward-thinking organisation dedicated to transforming lives through education.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Student Advisor in London
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like GUS looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
If you're still in education or have access to an alumni network, make the most of your university's career services. They often have exclusive job listings and workshops tailored to students wanting to break into full-time roles in education technology.
✨Apply Directly Via Company Websites
When you come across roles like Remote Student Advisor at GUS, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Remote Student Advisor in London
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at GUS, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of GUS and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at GUS
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that GUS might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at GUS.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
