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- Tasks: Manage building operations, ensuring safety and compliance while delivering excellent customer service.
- Company: Global University Systems empowers students through education and innovative learning.
- Benefits: Hybrid working, pension scheme, travel loans, training opportunities, and staff discounts.
- Other info: Opportunities for professional growth in a supportive environment.
- Why this job: Join a dynamic team making a real impact in the education sector.
- Qualifications: Management experience in facilities, health & safety knowledge, and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Location: London (on-site)
Department: Property & Facilities Management (UK)
Reporting to: Senior Building Manager
About Global University Systems (GUS)
Global University Systems (GUS) is an international education group, empowering students to transform their lives through education. We believe education drives careers, lives and society forward, enabling a brighter and more sustainable future for all. Our institutions offer the broadest range of industry‑relevant skills through inclusive, accessible and digital‑first learning. We provide career‑enhancing certificate, degree and postgraduate qualifications, supporting a thriving global community of learners.
With over 115,000 students across 30 institutions worldwide and more than 630,000 digital learners, GUS continues to grow and innovate across the education sector.
About the Role
The Building Manager has primary responsibility for the day‑to‑day management of designated buildings, ensuring they are safe, compliant, welcoming and fit for purpose. Acting as the key point of contact for building users, landlords, managing agents and contractors, you will ensure that facilities services are delivered to a high standard and that all statutory, health and safety, and compliance requirements are met. This is a hands‑on, operational role requiring strong stakeholder management, excellent customer service, and a proactive approach to continuous improvement.
Key Responsibilities
- Day‑to‑day management of assigned buildings, ensuring a safe, healthy and comfortable environment
- Build strong relationships with building users, landlords, managing agents and contractors
- Act as the main point of contact for facilities‑related queries, issues and emergencies
- Ensure service level agreements (SLAs) and performance indicators are met
- Represent facilities services at internal and external meetings
Health, Safety & Compliance
- Ensure full compliance with all statutory, regulatory and health & safety requirements
- Implement and oversee building health & safety policies and procedures
- Manage fire safety, emergency evacuation plans, incident reporting and investigations
- Maintain oversight of risk assessments, RAMS and building compliance records
- Act as Incident Controller and lead on emergency response procedures
Facilities & Contractor Management
- Manage essential services including reception, security, cleaning, maintenance, waste and recycling
- Coordinate and monitor contractors, ensuring quality, compliance and value for money
- Manage PPMs, building security and business continuity arrangements
- Maintain accurate building files, asset registers and compliance documentation
Customer Service & Continuous Improvement
- Deliver a high‑quality facilities service across multiple building users
- Identify opportunities to improve service delivery, efficiency and customer experience
- Support environmental and sustainability initiatives, including energy monitoring and waste reduction
- Contribute to capital expenditure projects, refurbishments and new space openings
Financial & Operational Management
- Support budget planning and cost control, ensuring best value for money
- Monitor utilities usage and investigate anomalies
- Prepare reports and data analysis on facilities performance and projects
About You
Essential:
- Management qualification or equivalent experience in facilities or building services
- Health & Safety qualification (NEBOSH preferred)
- Proven experience managing buildings, contractors and third‑party suppliers
- Strong knowledge of health & safety legislation and statutory compliance
- Experience delivering high standards of customer service
- Excellent stakeholder management and communication skills
- Strong organisational and administrative capability
- High level of IT literacy, including Microsoft Office
- Experience managing PPMs, compliance records and building security
Desirable:
- Experience working in a higher education or similar complex environment
- Experience using CAFM systems
- Experience managing multi‑site estates
What we offer:
- Hybrid working - most roles offer hybrid or flexible arrangements to support work life balance.
- Contributory Pension Scheme - 5% personal contribution & 3% Company contribution, so you can build long-term financial security with added benefits of the company contributions.
- Season Ticket Loan (T&C's apply) - spread the cost of your commute with an interest-free travel loan.
- Training & Development opportunities (T&C's apply) - access to short courses via FutureLearn and Group-wide professional development programmes.
- Staff Discount Scheme - via My Rewards Hub, from various retailers – Fashion, Grocery, Health & Beauty, Travel, Automotive, Furniture, Dining, Sports and Leisure, Electronics, etc.
- Employee Assistance Programme - confidential support for your wellbeing, whenever you need it.
We will screen all applicants and select candidates whose qualifications meet our requirements. We will carefully consider your application during the initial screening and will contact you if you are selected to continue for the next stage of the recruitment process. We wish you every success in your job search.
GUS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.
Building Manager in London employer: GUS
Contact Detail:
GUS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Building Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the property and facilities management sector. Attend industry events or join relevant online groups to meet potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to health and safety, customer service, and compliance. This will help you tailor your responses and show that you're the perfect fit for the Building Manager role.
✨Tip Number 3
Practice your stakeholder management skills! Think of examples from your past experiences where you've successfully managed relationships with contractors or building users. This will demonstrate your ability to handle the hands-on nature of the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Building Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Building Manager role. Highlight your management qualifications, health & safety knowledge, and any relevant experience in facilities management.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit for our team at GUS. Don’t forget to mention your customer service skills!
Showcase Your Stakeholder Management Skills: In your application, emphasise your ability to build strong relationships with various stakeholders. Share examples of how you've successfully managed contractors or resolved issues in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at GUS
✨Know Your Building Management Basics
Make sure you brush up on your knowledge of building management principles, especially health and safety regulations. Familiarise yourself with the specific compliance requirements relevant to the role, as this will show that you're serious about maintaining a safe and compliant environment.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've successfully managed relationships with various stakeholders in previous roles. Think about times when you resolved conflicts or improved service delivery, as these experiences will highlight your strong communication and customer service skills.
✨Demonstrate Proactive Problem-Solving
Be ready to discuss how you've identified and implemented improvements in past positions. This could be anything from enhancing operational efficiency to introducing sustainability initiatives. Showing that you can think ahead and act proactively will set you apart.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the organisation. Inquire about their current challenges in facilities management or their approach to sustainability. This not only shows your interest but also gives you valuable insights into what they value in a Building Manager.