Admissions Interview Manager in London

Location: London - Aldgate

Working Model: Onsite

Reporting to: Director of Admissions

Direct Reports: Admissions Interviewers

Contract: Full time, Permanent

Role Summary

To lead and manage the Admissions Interview team, driving a high-quality, consistent, and student-centric interview process that directly supports LCCA’s recruitment and admissions objectives. This role is accountable for overseeing interview operations, enforcing standards and compliance, developing and performance-managing staff, and continuously enhancing the applicant experience to ensure excellence, fairness, and alignment with institutional priorities.

Key Responsibilities

• Team Leadership & Management
  • Lead, supervise, and performance-manage the Admissions Interview team, ensuring all interviews are conducted professionally, consistently, and in full alignment with college standards and expectations.
  • Strategically allocate interview schedules and actively manage team workloads, optimising resource utilisation to consistently meet admissions targets and critical deadlines.
  • Drive staff development through structured training, coaching, and regular performance evaluations, fostering a high-performing, accountable, and motivated interview team.
  • Play an active role in recruitment and onboarding of interview staff, ensuring the selection of high-calibre candidates who align with institutional values and quality standards.
  • Maintain rigorous quality control by enforcing consistency, fairness, and objectivity in interview assessments, ensuring robust and defensible admissions decisions.
• Interview Oversight & Quality Assurance
  • Monitor the quality and accuracy of interview documentation and applicant evaluations.
  • Review and approve interview outcomes, ensuring alignment with admissions criteria and institutional values.
  • Develop and maintain interview guidelines, templates, and best practices.
  • Handle escalated or complex applicant cases and make final recommendations where necessary by liaising with the Director of Admissions.
• Compliance & Policy Adherence
  • Ensure all interview activities comply with college policies, including Equal Opportunities, Health & Safety, and Data Protection.
  • Promote inclusive practices to avoid any discriminatory behaviour or bias in the admissions interview process.
  • Maintain accurate records and reporting for audit and compliance purposes.
  • Ensure and maintain integrity and confidentiality of data and associated data protection requirements in line with statutory and institutional requirements.
• Stakeholder Engagement
  • Collaborate with academic teams to ensure alignment between admissions decisions and course requirements.
  • Represent the Admissions interview team in meetings, working groups, and external events if required.
  • Work closely with the student recruitment team to advise on issues relating to the admission interview processes.
  • Act as a key point of contact for internal and external stakeholders regarding interview-related matters.
• Student Experience & Engagement
  • Support initiatives to enhance the applicant journey from interview to enrolment.
  • Collaborate with the Admissions Operations team to ensure a seamless transition from the interview stage to the onboarding of new students.
  • Contribute to events such as Open Days, Inductions, and Graduations.
• Reporting & Continuous Improvement
  • Analyse interview data and trends to inform strategic planning and improve processes.
  • Provide regular reports on interview outcomes, conversion rates, and team performance.
  • Identify areas for improvement and implement changes to enhance efficiency and applicant satisfaction.

About You

Essential Qualifications & Skills

• An Undergraduate Degree
• Proven management experience in admissions for minimum 3 years in a Higher Education environment
• Proven credible experience in training and developing staff members in admissions processes.
• Competence in Microsoft packages including Outlook and admissions databases.
• Experience in interviewing or applicant assessment.

Desirable

• Experience of working within the UK HE guidelines

Key Skills

• Ability to quickly learn and retain new information related to the Admissions entry requirements
• Ability to work collaboratively across departments
• Committed to providing excellent customer service
• Supports and works in line with institutional values
• Interested in continuous professional development
• Strong communication skills
• High attention to detail
• Well-organised and able to manage workloads/busy periods effectively
• Committed to equality, diversity, fairness and integrity

What we offer

• Competitive salary
• 20 days annual leave
• Pension 5% personal contribution & 3% Company contribution
• Season Ticket Loan (T&Cs apply)
• Vision Express Eye Care Vouchers
• Training & Development opportunities (T&Cs apply)
• Staff Discount Scheme – via My Rewards Hub, from various retailers – Fashion, Grocery, Health & Beauty, Travel, Automotive, Furniture, Dining, Sports and Leisure, Electronics etc
• Refer a friend scheme for staff members (T&Cs apply).
• Social events on campus and through GUS Social Committee "GOSH - GUS on Staff Happiness".
• Professional development opportunities, including training and career progression pathways.
• Employee wellbeing programmes and access to counselling services.

Why Join Us?

If you are passionate about supporting students to achieve their full potential, we would love to hear from you.

Our Approach

We are committed to ensuring our workforce is reflective of our diverse student population, striving to increase the representation of age, disability, gender identity and expression, religion, race, sex, sexual orientation, and socio-economic background of our employees.

We’re also committed to providing adjustments to those who may require support with the recruitment process - please contact the LCCA Talent Acquisition Team collegedivisionrecruitment@gus.global

Please note: For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk). Please note we are not a licenced sponsor.