At a Glance
- Tasks: Manage client accounts, build relationships, and propose tailored telecoms and tech solutions.
- Company: Fast-growing UK telecoms provider with a 5-star Google rating.
- Benefits: Competitive salary, uncapped OTE, hybrid work flexibility, and career growth opportunities.
- Other info: Work in a supportive environment focused on customer success and continuous improvement.
- Why this job: Join a dynamic team making a real impact for small businesses in the tech space.
- Qualifications: Experience in account management or B2B sales; strong relationship-building skills.
The predicted salary is between 32500 - 37500 £ per year.
Guru Technology Limited is a fast-growing UK telecoms and technology provider focused on keeping small and medium businesses connected through tailored mobile, phone, security, IT support, and broadband solutions. Founded in 2019 and now the most highly rated telecoms business in the UK with a 5-star Google rating, Guru has helped hundreds of businesses find solutions that match their needs. The company is known for plain-language support, flexible contracts, and reliable services designed to keep operations running smoothly. Guru’s vision is to be the partner of choice for SMBs, embedding closely with clients to help them reach their goals. The team shares a strong sense of purpose, aiming to deliver industry-leading standards and a positive impact for customers, partners, and communities.
£32,500-37,500 per annum dependant on experience. Uncapped OTE. This is a full-time hybrid Account Manager role based in Northampton, with flexibility to work from home part of the week from time to time. The Account Manager will manage a portfolio of SMB clients, serving as the primary point of contact for all telecoms and technology services.
Responsibilities include:
- Building strong relationships, understanding each client’s business needs, and proposing tailored solutions across mobiles, phone systems, connectivity, and IT services.
- Managing renewals, monitoring contract performance, identifying upsell and cross-sell opportunities, and coordinating with internal teams to ensure timely delivery and issue resolution.
- Tracking account activity, preparing reports, maintaining accurate CRM records, and supporting continuous improvement in customer experience and retention.
Qualifications:
- Proven experience in account management, customer success, or B2B sales, ideally within telecoms, IT, or technology services.
- Strong relationship-building, listening, and stakeholder management skills, with the ability to earn trust and manage multiple accounts.
- Solid commercial awareness, including comfort with contracts, renewals, pricing discussions, and identifying growth opportunities.
- Excellent communication, presentation, and negotiation skills, both written and verbal, with a clear and jargon-free style.
- Good organizational and time-management skills, including managing pipelines, maintaining CRM records, and prioritizing workloads.
- Comfortable working in a hybrid environment, collaborating with on-site and remote colleagues, and using digital collaboration tools.
- Basic understanding of business connectivity, mobile, and IT solutions is highly desirable; willingness to learn technical concepts is essential.
- Ability to work proactively, take ownership of issues, and follow through to resolution with a focus on customer outcomes.
- Experience working with SMB customers is an advantage, especially in a fast-paced, growing company.
- Relevant education or training in business, sales, account management, or a related field is beneficial but not mandatory.
Account Manager in Northampton employer: Guru Technology Limited
Guru Technology Limited is an exceptional employer, offering a dynamic work environment where Account Managers can thrive while supporting small and medium businesses in their connectivity needs. With a strong emphasis on employee growth, flexible hybrid working arrangements, and a culture that prioritises collaboration and innovation, Guru empowers its team to make a meaningful impact in the telecoms and technology sector. Join us in Northampton and be part of a highly rated company that values your contributions and fosters professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Northampton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the telecoms and tech industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual chat, let your true self shine through. Companies like Guru are looking for someone who fits their culture, so be genuine and share your passion for helping SMBs thrive.
✨Tip Number 3
Prepare for those tricky questions! Brush up on common account management scenarios and think about how you’d handle them. Be ready to discuss your past experiences and how they relate to the role at Guru. Practice makes perfect!
✨Tip Number 4
Don’t forget to follow up! After an interview or meeting, shoot a quick thank-you email to express your appreciation. It shows you’re keen and keeps you fresh in their minds. And remember, apply through our website for the best chance at landing that Account Manager role!
We think you need these skills to ace Account Manager in Northampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in account management and how it aligns with our mission at Guru Technology to support SMBs with tailored solutions.
Showcase Your Skills:We want to see your relationship-building skills shine! Use specific examples from your past roles to demonstrate how you've successfully managed client accounts and contributed to customer satisfaction.
Keep It Clear and Concise:When writing your application, remember to keep your language clear and jargon-free. We appreciate straightforward communication, so avoid fluff and get straight to the point about your achievements and skills.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Guru Technology Limited
✨Know Your Stuff
Before the interview, make sure you understand Guru Technology's services and how they cater to SMBs. Familiarise yourself with their offerings in telecoms and IT support, as well as their approach to customer service. This will help you demonstrate your genuine interest and ability to connect with potential clients.
✨Showcase Your Relationship Skills
As an Account Manager, building strong relationships is key. Prepare examples from your past experiences where you've successfully managed client relationships or resolved issues. Highlight your listening skills and how you’ve tailored solutions to meet specific client needs.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and commercial awareness. Think of scenarios where you had to negotiate contracts or identify upsell opportunities. Practising these responses will help you articulate your thought process clearly during the interview.
✨Demonstrate Your Organisational Skills
Since the role involves managing multiple accounts and maintaining CRM records, be prepared to discuss how you stay organised. Share tools or methods you use to prioritise tasks and manage your time effectively, especially in a hybrid work environment.
