At a Glance
- Tasks: Provide exceptional customer support and troubleshoot tech issues in a fast-paced environment.
- Company: Join Guru Technology Limited, a growing provider of innovative telephony and IT solutions.
- Benefits: Enjoy a competitive salary, ongoing training, and a supportive work culture.
- Other info: Opportunities for career progression in a friendly and dynamic team.
- Why this job: Make a real difference by helping customers stay connected with cutting-edge technology.
- Qualifications: Previous customer service experience and strong problem-solving skills are essential.
- Company: Guru
- Technology
- Limited
About Guru Technology Limited Guru Technology Limited is a growing provider of business telephony, connectivity, and IT communication solutions.
We pride ourselves on delivering outstanding customer service and reliable technology that helps businesses stay connected.
As we continue to grow, we are looking for a friendly, organised, and customer-focused Customer Service & Support Agent to join our team in Northampton.
The Role As a Customer Service & Support Agent, you will be the first point of contact for our customers, providing exceptional support across our telephony and connectivity services.
You will manage customer enquiries, troubleshoot issues, coordinate with suppliers and engineers, and ensure customers receive prompt and effective resolutions.
This is an excellent opportunity for someone who enjoys helping people, solving problems, and working in a fast-paced technology environment.
Key Responsibilities
Provide first-line customer support via telephone, email, and support tickets.
Handle customer enquiries relating to business phone systems, broadband, connectivity, and hosted telephony services.
Diagnose and troubleshoot customer issues, escalating where necessary.
Log, monitor, and manage support tickets through to resolution.
Liaise with network providers, suppliers, and third-party partners to resolve faults.
Keep customers informed with regular updates on the progress of their enquiries.
Assist with service provisioning, customer onboarding, and account administration.
Maintain accurate customer records and documentation.
Meet service level agreements (SLAs) and internal performance targets.
Identify opportunities to improve customer satisfaction and internal processes.
Support other departments when required.
Skills & Experience Essential
- Previous experience in a customer service or technical support role.
- Excellent telephone manner and communication skills.
- Strong problem-solving abilities.
- Good organisational and time management skills.
- Confident using Microsoft Office and CRM or helpdesk systems.
- Ability to work independently and as part of a team.
- Professional, positive, and customer-focused attitude.
Desirable
- Experience within telecommunications, Vo IP, broadband, networking, or IT support.
- Knowledge of hosted telephony platforms.
- Experience working with business customers.
- Familiarity with ticketing systems and service management processes.
- Personal Attributes
- Friendly and approachable.
- Calm under pressure.
- Eager to learn new technologies.
- Detail-oriented and accurate.
- Reliable and dependable.
- Passionate about delivering excellent customer service.
What We Offer
- Competitive salary of £25,000–£30,000 depending on experience.
- Monday to Friday working hours (9:00am–5:00pm)
- Ongoing training and development.
- Opportunities for career progression.
- Supportive and friendly working environment.
- Paid annual leave plus bank holidays.
How to Apply If you are passionate about customer service and technology and would like to join a growing telecommunications company, we'd love to hear from you.
Please submit your CV along with a brief cover letter explaining why you would be a great fit for Guru Technology Limited
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Guru Technology Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Guru Technology Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Guru Technology Limited:Your cover letter is your chance to shine! Tell us why you want to work at Guru Technology Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Guru Technology Limited!
How to prepare for a job interview at Guru Technology Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
