At a Glance
- Tasks: Lead two busy dental practices, ensuring smooth operations and exceptional patient care.
- Company: Dynamic dental group focused on quality care and team development.
- Benefits: Competitive salary, performance bonuses, and opportunities for professional growth.
- Other info: Join a supportive environment with opportunities to grow in private dentistry.
- Why this job: Make a real difference in patient experiences while leading a passionate team.
- Qualifications: Experience as a Dental Practice Manager with strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking an experienced, proactive and organised Dental Practice Manager to oversee the day-to-day management and performance of two busy dental practices. This leadership role is responsible for ensuring operational excellence, regulatory compliance, developing and supporting staff, driving business performance, and growing private dental services.
Working closely with the Principal Dentist(s) and clinical team, the Practice Manager will ensure both practices deliver exceptional patient care while meeting financial and operational objectives.
Key Responsibilities- Practice Operations
- Oversee the smooth daily operation of both practices.
- Ensure compliance with Healthcare Inspectorate Wales (HIW), GDC, GDPR, Health and Safety legislation, and all relevant Welsh dental regulations.
- Develop, implement and maintain practice policies and standard operating procedures.
- Identify opportunities to improve operational efficiency and patient experience.
- Audits and Compliance
- Plan, complete and monitor clinical and non-clinical audits.
- Maintain full HIW compliance and ensure practices remain inspection-ready at all times.
- Monitor infection prevention and control standards.
- Complete regular health and safety, radiography, decontamination and record-keeping audits.
- Implement and monitor action plans following audit findings.
- Human Resources
- Lead recruitment, induction and onboarding of new team members.
- Manage staff rotas, annual leave and workforce planning.
- Conduct probation reviews, one-to-one meetings and annual appraisals.
- Support staff development through training and performance management.
- Promote a positive, supportive and accountable team culture.
- Business Performance
- Monitor and report on key performance indicators (KPIs).
- Work with clinicians and reception teams to achieve agreed monthly targets.
- Monitor diary utilisation, cancellation rates and appointment efficiency.
- Analyse business performance and identify opportunities for growth and improved profitability.
- Private Treatment Coordination
- Support clinicians in promoting private treatment options.
- Coordinate treatment plans from consultation through to completion.
- Discuss treatment options and finance solutions with patients.
- Follow up outstanding treatment plans to maximise treatment acceptance.
- Help increase private revenue through effective patient communication and service delivery.
- Financial Responsibilities
- Monitor daily income and financial performance.
- Assist with budgeting and cost control.
- Work alongside the Principal Dentist(s) to achieve financial objectives.
- Patient Experience
- Deliver an exceptional patient journey across both practices.
- Manage patient feedback and complaints professionally.
- Ensure consistently high standards of customer service.
- Essential
- Previous experience as a Dental Practice Manager.
- Excellent knowledge of HIW standards and Welsh dental regulations.
- Strong leadership and people management skills.
- Experience managing compliance, audits and HR processes.
- Excellent organisational and communication skills.
- Ability to work independently across multiple practice locations.
- Desirable
- Experience in private dentistry and treatment coordination.
- Knowledge of dental practice management software.
- HR or leadership qualifications.
- Experience managing multiple dental sites.
- Success in the role will be measured against:
- HIW inspection readiness and compliance.
- Completion of all required audits and action plans.
- Achievement of financial and business targets.
- Growth in private treatment uptake and case acceptance.
- Diary utilisation and appointment efficiency.
- Staff engagement, development and retention.
- Patient satisfaction and complaint resolution.
- Compliance with mandatory staff training and governance requirements.
Clinic Manager / Practice Manager in Cardiff employer: gupta Limited
As a Dental Practice Manager overseeing two dynamic practices, you will thrive in a supportive and collaborative work culture that prioritises exceptional patient care and staff development. Our commitment to compliance and operational excellence ensures a rewarding environment where your leadership skills can flourish, alongside opportunities for professional growth and a competitive salary with performance-related bonuses. Join us in making a meaningful impact on the dental health of our community while enjoying the unique advantage of working across two vibrant locations.
StudySmarter Expert Advice🤫
We think this is how you could land Clinic Manager / Practice Manager in Cardiff
✨Tap into Local Dental Societies
Get connected with your local dental societies and associations. These groups often have job boards or events where you can meet potential employers face-to-face. Plus, being active in these communities shows your commitment to the field!
✨Join Dental Conferences and Workshops
Keep an eye out for dental conferences and workshops happening in your area. These events are a goldmine for networking and can lead to job opportunities. Strike up conversations with attendees and speakers—you never know who might be hiring!
✨Highlight Your Specialisations
When chatting with potential employers, don’t shy away from showcasing any special skills or areas of interest—such as paediatric dentistry or cosmetic procedures. Tailoring your pitch to reflect what makes you stand out can really set you apart!
✨Check Out Our Website for Open Positions
Don’t forget to browse our website for any job postings by clinics actively looking for full-time dentists. Applying through us can get you noticed faster, so make sure to submit your application directly when you find a position that fits!
We think you need these skills to ace Clinic Manager / Practice Manager in Cardiff
Some tips for your application 🫡
Show off your qualifications!:Make sure your CV highlights any dental qualifications you have, such as your degree and any specialisations or certifications. We want to see a clear educational background and details of any dental training you’ve undergone, especially if you have experience with specific techniques or technologies.
Stand out with your clinical experience:In dentistry, practical experience speaks volumes! Include relevant clinical placements or internships on your CV, detailing the skills you honed and treatments you performed. This will highlight your hands-on abilities and familiarity with dental practices, making you an attractive candidate for gupta Limited.
Craft a compelling cover letter:Your cover letter is your chance to show us why you're passionate about dentistry and why you're keen to join gupta Limited. Share specific experiences that ignited your interest in the field and how you envision contributing to the team. Keep it personable and engaging!
Tailor your application to us:We’re all about finding the right fit here at gupta Limited! Be sure to tweak both your CV and cover letter to reflect how your values and goals align with ours. Highlight any experiences that show your teamwork, patient care, and adaptability in dental settings!
How to prepare for a job interview at gupta Limited
✨Master the Clinical Skills Assessment
As a full-time candidate in dentistry, expect to showcase your clinical skills during the interview. Brush up on practical scenarios, and be ready to demonstrate techniques. They might throw in a live assessment, so practice your hand motions and communication while working on models or during mock exams.
✨Know Your Tools and Technology
Familiarise yourself with the latest dental technologies and tools that are commonly used in practice. Be ready to discuss how you integrate these into patient care, and don’t shy away from mentioning experiences with specific equipment or software that gupta Limited might use.
✨Highlight Patient Care Experience
In a full-time role, patient interaction is key. Prepare anecdotes that showcase your communication skills and ability to empathise with patients. Discuss your approach to patient care, including how you handle difficult conversations or challenging cases—this will really set you apart.
✨Engage in Professional Development Discussion
Show your commitment to ongoing learning and professional growth during the interview. Be ready to discuss any courses, certifications, or workshops you've undertaken and how they’ve equipped you for a role at gupta Limited. This demonstrates not just your skills but also your dedication to advancing in the field.
