At a Glance
- Tasks: Deliver exceptional customer experiences and support a dynamic team environment.
- Company: Join Mulberry, a renowned British lifestyle brand committed to sustainability.
- Benefits: Enjoy a full-time role with a focus on personal development and community spirit.
- Other info: Embrace diversity and creativity in a supportive workplace.
- Why this job: Be part of a B Corp certified brand making a positive impact on people and the planet.
- Qualifications: Passion for customer service and teamwork, with a drive for excellence.
The predicted salary is between 24000 - 30000 £ per year.
Location: Gunwharf Quays. Contract type: temporary, full-time.
Overview
Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit. Sustainability has been part of the Mulberry ethos since the brand's inception; in 2024 we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. To do this, our people are honest, dynamic, and community spirited. If these are values you share, we would love you to join our team.
At Mulberry, our Keyholders are an important part of our team because you must be passionate about people, determined to deliver an extraordinary customer experience, and open to learning and developing yourself and others. We want you to strive to be an expert within your field and be excited to play your part in our "Back to the Mulberry Spirit" strategy.
What we need from you
- You will always be Customer focused: You will be part of a welcoming and fun environment along with your customers and team. You will be committed to delivering an engaging and memorable customer experience in your store.
- You will be culturally connected: You understand how Mulberry fits into the fabric of life and art around us and use this to excite our customers.
- You will help to develop the best team: You will support being part of a high performing team where diversity is celebrated and every individual feels valued, respected, and included. Always championing equity, empathy, and understanding in all interactions - internally and externally. You will take part in dynamic discussions and invite ideas and different perspectives in order to drive creativity and collaboration.
- You will be commercially driven: You will continually demonstrate a commitment to driving growth in your store. You will deliver operational excellence showing respect and consideration for people, product, and your environment.
- You will care about people and the planet: You will embody our Values in all you do by being honest, dynamic, and community spirited. You will support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others. You will feel inspired to work for a B Corp certified business, incorporating environmentally and socially responsible practices into your work.
Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at talent@mulberry.com.
Please email your CV to chiara.haddigan@mulberry.com. This is a full-time 37.5 hrs per week, fixed-term contract.
Full-time Keyholder in Portsmouth employer: Gunwharf Quays
Mulberry is an exceptional employer that champions a vibrant and inclusive work culture, where every team member is valued and encouraged to grow. Located in the bustling Gunwharf Quays, our Keyholders play a crucial role in delivering extraordinary customer experiences while being part of a community that prioritises sustainability and social responsibility. With a commitment to employee development and a focus on collaboration, Mulberry offers a unique opportunity to thrive in a purpose-driven environment.
StudySmarter Expert Advice🤫
We think this is how you could land Full-time Keyholder in Portsmouth
✨Tip Number 1
Get to know Mulberry's values inside out! When you walk into that interview, show us how your passion for sustainability and community spirit aligns with our ethos. It’s all about connecting your personal story to the Mulberry Spirit.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. Focus on how you can deliver an extraordinary customer experience and be ready to share examples from your past roles.
✨Tip Number 3
Don’t just sit back and wait for the interview; engage with us on social media! Show your enthusiasm for the brand and what we stand for. Comment on our posts or share your thoughts on sustainability – it’ll help you stand out!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Mulberry family. Let’s make this happen together!
We think you need these skills to ace Full-time Keyholder in Portsmouth
Some tips for your application 🫡
Show Your Passion for Customer Experience:When writing your application, make sure to highlight your love for delivering an extraordinary customer experience. Share specific examples of how you've created memorable moments for customers in the past – this will show us that you truly understand what it means to be customer-focused.
Emphasise Team Spirit and Inclusivity:We value a diverse and inclusive team, so don’t shy away from mentioning your experiences working in diverse environments. Talk about how you’ve supported your colleagues and contributed to a positive team atmosphere – we want to see your community spirit shine through!
Demonstrate Your Commercial Awareness:Make sure to include any relevant experience that showcases your commercial drive. Whether it's achieving sales targets or improving store operations, let us know how you've contributed to growth in previous roles. This will help us see your commitment to driving success.
Align with Our Values:Take a moment to reflect on our values of honesty, dynamism, and community spirit. In your application, share how these resonate with you and how you embody them in your work. This will help us understand how you can contribute to our mission at Mulberry.
How to prepare for a job interview at Gunwharf Quays
✨Know Your Mulberry Spirit
Before the interview, dive deep into Mulberry's history and values. Understand what the 'Mulberry Spirit' means and how it reflects in their commitment to sustainability and community. This will help you connect your personal values with the brand during the conversation.
✨Showcase Your Customer Focus
Prepare examples of how you've delivered exceptional customer experiences in the past. Think about times when you went above and beyond for a customer or contributed to a positive team environment. This will demonstrate your alignment with Mulberry's focus on creating memorable experiences.
✨Emphasise Teamwork and Diversity
Be ready to discuss your experience working in diverse teams and how you’ve championed inclusivity. Share specific instances where you invited different perspectives or collaborated creatively with others. This aligns perfectly with Mulberry's commitment to a high-performing, inclusive culture.
✨Demonstrate Commercial Awareness
Research current trends in retail and how they impact customer behaviour. Be prepared to discuss how you can contribute to driving growth in the store. Showing that you understand the commercial side of the business will impress your interviewers and highlight your proactive approach.
