About the Role
Bring the magic of Christmas to every guest visit at Gunwharf Quays! We are looking for enthusiastic, friendly, and customer-focused Guest Services Hosts to join our team during the festive season. As the first point of contact for our guests, you'll play a key role in creating memorable experiences by providing outstanding service, offering centre information, assisting with guest enquiries, and helping to ensure every visit is enjoyable and stress-free.
Do you enjoy meeting new people, thrive in a fast-paced environment, and take pride in delivering exceptional customer service? We'd love to hear from you. This is a fantastic opportunity to gain valuable experience as part of a supportive and energetic team during one of the busiest and most exciting times of the year.
Key Responsibilities
- Maintain a positive, empathetic and professional attitude towards our guests, brand partners and colleagues.
- Be confident in using radios to reach colleagues or centre personnel.
- Provide local information to support Tourism.
- Driving Guest feedback through the Share your thoughts platform.
- Know our centre so you can answer questions from all those working, visiting or living around Gunwharf Quays.
- Demonstrate cooperation, professionalism and team spirit within our Guest Services Team.
- Work with a positive demeanour and support others in the team when required.
- Be open to change and be flexible within your team where requirements are necessary.
- The role of Guest Services includes being inside and outside all times of the year, all weathers and rotate in/out with colleague.
About You
- Polite and friendly demeanour
- Works well within a team dynamic
- Confident and outgoing in social settings
- Flexible on weekends and evenings
There is opportunity when the seasonal contract ends to extend into a permanent or reoccurring seasonal contract. Seasonal contracts range from 8-30 hours. Must be able to start within the first 2 weeks of November and be available throughout December.
#J-18808-Ljbffr
Seasonal Guest Services Host in Portsmouth employer: Gunwharf Quays Limited
Pandora is an excellent employer, offering a vibrant work culture in Portsmouth where teamwork and customer service are at the heart of our operations. As a Seasonal Sales & Operations Assistant, you'll benefit from a generous employee discount, uniform allowance, and access to bonus schemes, all while gaining valuable experience in a supportive environment that encourages personal growth and development during the busy peak season.
