Are you a confident, passionate leader who knows how to motivate a team? Do you thrive in a fast-paced retail environment where excellent customer service, eye-catching visual merchandising and operational excellence are essential? If so, Mountain Warehouse could have the perfect opportunity for you.
We're looking for a Team Leader to guide and inspire our retail team, exceed sales targets and create a welcoming shopping experience that leaves a lasting impression on every customer.
Key responsibilities
Leadership and team development
Foster a collaborative, supportive team environment, bringing colleagues together around shared goals.
Coach, train and mentor team members to support their development.
Keep the team informed and engaged through clear, open communication.
Ensure colleagues have the product knowledge they need to meet customer needs confidently.
Store operations
Maintain high shop floor standards, including stock presentation, ticketing and organisation.
Oversee daily store operations, including opening and closing duties.
Lead visual merchandising activities to create an attractive, welcoming shopping environment.
Prioritise health and safety to protect colleagues and customers.
Sales and performance
Motivate the team to meet and exceed sales targets and key performance indicators (KPIs).
Identify opportunities for team members to develop their skills and performance.
Lead by example, ensuring consistently excellent customer service.
Resolve customer concerns promptly and professionally.
Represent the Mountain Warehouse brand with enthusiasm and professionalism.
Build relationships within the local community to create a welcoming, personal shopping experience.
We’d love to meet someone who is
A confident, reliable leader who knows how to motivate and inspire others.
Experienced in retail, including stock control and visual merchandising.
A strong communicator who can engage with colleagues at all levels and provide constructive feedback.
Proactive and results-driven, with a track record of setting and achieving goals.
Approachable, trustworthy and a supportive team player.
Skilled at solving problems in line with company policies and procedures.
What’s in it for you?
Monthly bonus scheme: Earn additional rewards through a performance-related bonus scheme with achievable targets.
50% colleague discount across Mountain Warehouse and Animal, plus a twice-yearly uniform allowance.
28 days' annual leave, including bank holidays.
Access to an Employee Assistance Programme and colleague hardship scheme.
Generous colleague referral incentive.
A stable, successful and supportive working environment.
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Mountain Warehouse | Team Leader in Portsmouth employer: Gunwharf Quays Limited
Pandora is an excellent employer, offering a vibrant work culture in Portsmouth where teamwork and customer service are at the heart of our operations. As a Seasonal Sales & Operations Assistant, you'll benefit from a generous employee discount, uniform allowance, and access to bonus schemes, all while gaining valuable experience in a supportive environment that encourages personal growth and development during the busy peak season.
