Join our team at Gunton Hall, part of the Warner Hotels Group. This 212-bedroom coastal hotel has a rural feel, surrounded by Suffolk woodland, gardens, a lake, and pitch-and-putt course.
Warner Hotels are recruiting for a Duty Manager. This vital role for the hotel will be the operational lead on duty during evening hours (5pm-11pm). As the Duty Manager, you will be the face and operational heartbeat of the hotel during your shifts. You will lead from the front, ensuring the smooth running of all departments-including reception, housekeeping, food and beverage, and night operations.
Responsibilities:
Guest Experience and Service Excellence
- Maintain a visible management presence across guest areas and proactively engage with guests; resolve concerns professionally and efficiently.
- Apply appropriate compensation in line with guidelines.
- Monitor bars, restaurants and entertainment areas for consistent service standards.
Health, Safety and Security
- Take responsibility for guest and team safety; attend first-aid incidents.
- Ensure compliance with fire, health & safety and licensing regulations
- Conduct safety walkarounds (BOH security, perimeter, lighting) - Identify hazards and act immediately.
- Complete structured evening checklist to maintain standards.
- Monitor lighting, heating, ambience, cleanliness ...
