Güntner GmbH & Co. KG, headquartered in Fürstenfeldbruck near Munich, Germany, is a leading global manufacturer of components for refrigeration and air conditioning technology. With around 7,000 employees worldwide and production facilities in Hungary, Romania, Indonesia, Mexico and Brazil, the company is present in all markets for its partners. Decades of industry experience and the consistent integration of the latest technologies and research results ensure Güntner's high quality standard. The international application areas include Energy & Process Cooling projects, industrial and commercial applications in the food production and storage sector as well as air conditioning applications for buildings and specific applications such as server room cooling. Join us on our growth path and apply for the position of:Location:United Kingdom (Hybrid / Home-Based). Frequent travel throughout the UK is required, with a significant proportion of customer activity concentrated in Southern England.Build, lead and grow our service organisation in the United Kingdom.This is a unique opportunity to establish and develop Güntner's UK service organisation from the ground up. Working closely with local and global stakeholders, you will shape the strategy, structure and growth of our aftermarket business while delivering exceptional support to customers across the United Kingdom.Your tasks:As Service Manager UK, you will establish, manage and expand our service business across the United Kingdom. You will combine technical service leadership, operational responsibility and customer relationship development. As the primary contact for service matters, you will align local operations with global processes and strategic goals across all Güntner Group brands, including Güntner, JAEGGI and Basetec.Build and develop the UK service organisation, including processes, structures and the implementation of global service standardsLead the launch and growth of the UK service organisation, initially comprising two field service technicians and supporting administration, with responsibility for future expansionHire, onboard, coach and lead the initial UK service team of two technicians as well as service administration resources Plan and manage field service activities, including installation support, commissioning, troubleshooting and preventive maintenanceEnsure efficient scheduling, workload planning and allocation of technician resources according to customer needs, urgency and operational efficiencyMonitor service KPIs, backlog, quality, response times, customer satisfaction and uptime performance, and implement continuous improvements Act as the primary service contact for UK customers and partners, managing escalations and complex technical issues professionallyConduct customer and site visits, provide technical recommendations and maintain clear, timely and customer-focused communicationDevelop the service business by promoting maintenance contracts, retrofits, upgrades, extended warranties and other service solutions Identify opportunities to increase service revenue, improve customer retention and strengthen relationships with local service partnersOwn and develop the service sales pipeline, contract renewals, quotation conversion performance and achievement of service revenue targetsManage the UK service budget, support cost control and resource planning, and oversee local spare-parts requirementsCollaborate closely with Global Service, After Sales, Service Support and Sales UK, and provide regular reporting on performance, customer insights and improvement opportunitiesEnsure compliance with UK safety regulations, industry standards and internal quality requirements for all field service activitiesYour skills:With this knowledge you will strengthen our team.Bachelor’s degree in Engineering, Technical Services, Mechanical or Electrical Engineering, or equivalent practical experienceRelevant professional experience in field service, technical operations or service managementStrong technical background in mechanical, refrigeration or electrical engineering, combined with sound troubleshooting capabilitiesProven experience leading technicians or field engineers, including team development and performance managementExperience in customer-facing service roles; experience establishing or scaling service operations is a strong advantageEntrepreneurial mindset with the ability to build structures, make decisions independently and drive operational improvementsExcellent leadership, communication, organisational and customer-service skillsProficiency in MS Office and experience working with CRM and ERP systemsWillingness to travel within the United Kingdom for customer, partner and team visitsExperience within industrial refrigeration, commercial refrigeration, HVAC, heat exchange equipment or related thermal engineering sectors is highly desirableFluency in spoken and written English is essential; knowledge of another foreign language would be an advantageApplicants must have the right to work in the United KingdomWhat we offer:You can look forward to a secure job with an internationally successful company that is at the cutting edge of refrigeration and air conditioning technology.An open corporate culture and a dynamic and challenging environmentThe opportunity to build and shape the UK service organisation with a high degree of ownership and creative freedomExciting technical projects, short decision-making paths and strong international collaborationFlexible working hours and the option to work in a hybrid modelA dedicated and supportive team that values collaboration and knowledge sharingAn attractive remuneration package with benefits, 20 days' annual leave plus public holidays, and access to company pension schemeA structured onboarding experience and opportunities for further professional and personal developmentHave we sparked your interest?Then we’d love to receive your application via our application system. Your data will of course be treated confidentially.If you have any questions, please contact Kağan Brinkwirth: kagan.brinkwirth@guentner.comVisit our Kununu profile and leave a review of the recruitment process.Here you can find a short video about sustainability at Güntner.More infoFull Time HybridVereinigtes KönigreichLeadership Role11/10/26
Service Manager UK (m/f/d)
