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- Tasks: Provide field-based engineering support and deliver exceptional customer service.
- Company: Join Gunnebo Entrance Control, a leader in security solutions.
- Benefits: Competitive salary, career growth, and a chance to make a real impact.
- Why this job: Be part of a transformative journey in creating a safer world.
- Qualifications: Strong technical skills and a passion for customer service.
- Other info: Dynamic role with opportunities for professional development and travel.
The predicted salary is between 30000 - 42000 £ per year.
Do you want to be part of creating a safer world? Without thinking about it, you meet us in your everyday life – at home, in transit, and at work. We are at the airport, where you commute, where you work, play and shop. Diverse in our offering, our customer outreach and in our mindset, Gunnebo Entrance Control is leading the transformation of the security business through digitalisation and connectivity for the continuous developments of smart entrance control. If you are passionate about being part of an exciting transformation journey working with a global, multi-cultural and highly motivated organisation, this is the opportunity for you. Gunnebo Entrance Control is small enough to see your ideas come to fruition, and big enough to realise your career goals.
Role Overview
The Field Service Technician is responsible for delivering field-based engineering support, including break/fix repairs and preventative maintenance at customer sites such as secure premises, banking facilities, government buildings, retail outlets, and commercial properties. This role combines technical expertise with exceptional customer service, promoting a first-time-fix culture to ensure a seamless experience and build long-term relationships. Service Technicians must be adaptable, proactive, and skilled communicators, providing reliable support while representing Gunnebo Entrance Control to the highest standard. This position will cover the whole of Scotland, with occasional work in the North East and North West.
Responsibilities
- Perform field-based engineering tasks, including break/fix repairs and preventative maintenance at customer sites.
- Deliver excellent customer service, maintaining a professional appearance and clear, customer-focused communication.
- Strive for a high first-time-fix rate, minimising repeat visits and resolving challenges effectively.
- Support the wider service team and collaborate with colleagues to ensure efficient service delivery.
- Follow customer procedures for job completion and maintain accurate documentation, including permits, timesheets, expenses, and ERP updates.
- Communicate regularly and professionally with the call desk and management team.
- Stay up to date with relevant technology and best practices to support customers effectively.
- Participate in a 1-in-4 on-call rota for out-of-hours support and travel regularly across the UK.
- Promote continuous improvement and professional development, suggesting enhancements where appropriate.
- Comply with all Health, Safety, and Environmental requirements.
- Conduct site walks and capture data to support upselling opportunities.
- Remain flexible, including covering other regions when required.
Requirements
- Strong knowledge of electronic/electrical circuitry and ability to read wiring diagrams.
- Good mechanical and hydraulic understanding.
- Proficient in Microsoft Excel, Word, and Outlook; comfortable with PDA/smartphone software.
- Experience as a mobile engineer with excellent documentation and customer service skills.
- Commercial awareness and ability to present a positive company image.
- Strong communication, time management, and problem-solving skills; able to work under pressure and adapt to changing priorities.
- Willingness to learn new products and continuously develop skills.
- Proven ability to deliver results, meet deadlines, and work independently while being a trusted team player.
- Full UK driving licence.
About Us
The Gunnebo Group is a global leader in security, offering innovative products and services to protect and control the flow of people, and to safely secure valuables. Through our businesses and customers in retail, public transport, public and commercial buildings, industrial and high-risk sites and banking, we operate worldwide through our 3,400 employees, 25 country locations and 10 production facilities. Serving customers in over 100 markets, together we create a safer world. Gunnebo Entrance Control specialises in entrance control solutions that enable our customers with increased efficiency, safety and end-user experience. Our wide range of products are designed to create a safe environment without restricting freedom of movement, whether it is to enter the lobby of a company, a supermarket, an entertainment area, an industrial area or public transport. We shape the future of people flow management.
Diversity Statement
Gunnebo Entrance Control is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our products so unique. We welcome applications from all backgrounds and employment decisions are made without discrimination.
Service Engineer (Hiring Immediately) in Perth employer: Gunnebo Entrance Control
Contact Detail:
Gunnebo Entrance Control Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer (Hiring Immediately) in Perth
✨Tip Number 1
Network like a pro! Reach out to current employees at Gunnebo Entrance Control on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Service Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. Think of examples where you’ve solved problems or provided excellent service, as these will show you’re a perfect fit for the role.
✨Tip Number 3
Show your passion for the industry! During interviews, express your enthusiasm for security technology and how you can contribute to creating a safer world. This will help you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Gunnebo team and ready to take on the challenge.
We think you need these skills to ace Service Engineer (Hiring Immediately) in Perth
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you're genuinely excited about being part of our mission to create a safer world.
Tailor Your CV: Make sure your CV is tailored to highlight your relevant skills and experiences. Focus on your technical expertise and customer service skills, as these are key for the Service Engineer role with us.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Gunnebo Entrance Control
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of electronic and electrical circuitry, as well as mechanical and hydraulic systems. Being able to discuss these topics confidently will show that you're not just a candidate, but a potential asset to the team.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, prepare examples of how you've handled challenging situations in the past. Highlight your communication skills and how you maintain professionalism, even under pressure.
✨Demonstrate Adaptability
The job requires flexibility and the ability to adapt to changing priorities. Think of instances where you've successfully navigated unexpected challenges or changes in your work environment, and be ready to share those stories.
✨Prepare for Practical Scenarios
Expect to face practical questions or scenarios during the interview. Brush up on your problem-solving skills and be ready to explain how you would approach common field service tasks, like break/fix repairs or preventative maintenance.