Customer Service in Nutley

Do you want to be part of creating a safer world? Without thinking about it, you meet us in your everyday life – at home, in transit, and at work. We are at the airport, where you commute, where you work, play and shop. Diverse in our offering, our customer outreach and in our mindset, Gunnebo Entrance Control is leading the transformation of the security business through digitalisation and connectivity for the continuous developments of smart entrance control.

If you are passionate about being part of an exciting transformation journey working with a global, multi-cultural and highly motivated organisation, this is the opportunity for you. Gunnebo Entrance Control is small enough to see your ideas come to fruition, and big enough to realise your career goals.

Role Overview

We are seeking a highly organised and customer-focused Customer Service & Billing Coordinator to join our team in Maresfield, UK on a permanent basis.

This role plays a vital part in ensuring excellent customer service delivery, accurate billing, and effective management of customer accounts, supporting both operational and finance teams. The ideal candidate will have a strong understanding of customer portals, invoicing within a service-based business, and credit control processes. Experience using Microsoft Dynamics 365 (D365) is highly desirable.

Responsibilities

• Serve as the primary point of contact for customer service inquiries within the security division.
• Manage and maintain customer accounts through internal systems and customer portals.
• Prepare, process, and issue invoices accurately and on schedule.
• Handle credit control activities, including chasing outstanding payments and maintaining up-to-date records.
• Process and raise credit notes in line with company policy and approval processes.
• Collaborate with operations, sales, and finance teams to resolve billing discrepancies and ensure customer satisfaction.
• Monitor and report on customer