Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide field-based engineering support and deliver exceptional customer service.
- Company: Join Gunnebo Entrance Control, a global leader in security solutions.
- Benefits: Full-time role with opportunities for professional development and a dynamic work environment.
- Why this job: Make a real impact by ensuring safety and efficiency in various customer sites.
- Qualifications: Strong knowledge of electronics, excellent communication skills, and a full UK driving licence.
- Other info: Diverse workplace welcoming applicants from all backgrounds.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Role Overview
The Field Service Technician is responsible for delivering field-based engineering support, including break/fix repairs and preventative maintenance at customer sites such as secure premises, banking facilities, government buildings, retail outlets, and commercial properties. This role combines technical expertise with exceptional customer service, promoting a first‑time‑fix culture to ensure a seamless experience and build long‑term relationships. Service Technicians must be adaptable, proactive, and skilled communicators, providing reliable support while representing Gunnebo Entrance Control to the highest standard. This position will cover the North region, primarily along the M62 corridor.
Responsibilities
- Perform field‑based engineering tasks, including break/fix repairs and preventative maintenance at customer sites.
- Deliver excellent customer service, maintaining a professional appearance and clear, customer‑focused communication.
- Strive for a high first‑time‑fix rate, minimising repeat visits and resolving challenges effectively.
- Support the wider service team and collaborate with colleagues to ensure efficient service delivery.
- Follow customer procedures for job completion and maintain accurate documentation, including permits, timesheets, expenses, and ERP updates.
- Communicate regularly and professionally with the call desk and management team.
- Stay up to date with relevant technology and best practices to support customers effectively.
- Participate in a 1‑in‑4 on‑call rota for out‑of‑hours support and travel regularly across the UK.
- Promote continuous improvement and professional development, suggesting enhancements where appropriate.
- Comply with all Health, Safety and Environmental requirements.
- Conduct site walks and capture data to support upselling opportunities.
- Remain flexible, including covering other regions when required.
Requirements
- Strong knowledge of electronic/electrical circuitry and ability to read wiring diagrams.
- Good mechanical and hydraulic understanding.
- Proficient in Microsoft Excel, Word and Outlook; comfortable with PDA/smartphone software.
- Experience as a mobile engineer with excellent documentation and customer service skills.
- Commercial awareness and ability to present a positive company image.
- Strong communication, time management and problem‑solving skills; able to work under pressure and adapt to changing priorities.
- Willingness to learn new products and continuously develop skills.
- Proven ability to deliver results, meet deadlines and work independently while being a trusted team player.
- Full UK driving licence.
About Us
The Gunnebo Group is a global leader in security, offering innovative products and services to protect and control the flow of people, and to safely secure valuables. Through our businesses and customers in retail, public transport, public and commercial buildings, industrial and high‑risk sites and banking, we operate worldwide through our 3,400 employees, 25 country locations and 10 production facilities. Serving customers in over 100 markets, together we create a safer world. Gunnebo Entrance Control specialises in entrance control solutions that enable our customers with increased efficiency, safety and end‑user experience. Our wide range of products are designed to create a safe environment without restricting freedom of movement, whether it is to enter the lobby of a company, a supermarket, an entertainment area or public transport. We shape the future of people flow management.
Diversity Statement
Gunnebo Entrance Control is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our products so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, origin, sexual orientation, gender identity or expression, age, disability, or any other dimension of diversity.
Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Industries: IT Services and IT Consulting
Field Service Technician in Liverpool employer: Gunnebo Entrance Control
Contact Detail:
Gunnebo Entrance Control Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician in Liverpool
✨Tip Number 1
Get to know the company inside out! Research Gunnebo Entrance Control and understand their products and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Field Service Technician, you'll need to interact with customers regularly. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation professionally.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider knowledge about the company culture and even lead to referrals, which can be a game-changer in your job search.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Gunnebo team. Good luck!
We think you need these skills to ace Field Service Technician in Liverpool
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your technical expertise in electronics and mechanics. We want to see how your skills align with the role of a Field Service Technician, so don’t hold back on showcasing your experience with break/fix repairs and preventative maintenance.
Customer Service is Key: Since this role is all about delivering exceptional customer service, share examples of how you've gone above and beyond for customers in the past. We love candidates who can communicate clearly and maintain a professional appearance while solving problems.
Be Clear and Concise: When filling out your application, keep your language straightforward and to the point. We appreciate clarity, so make sure your documentation skills shine through by being organised and precise in your responses.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly what we’re looking for!
How to prepare for a job interview at Gunnebo Entrance Control
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of electronic and electrical circuitry, as well as mechanical and hydraulic systems. Being able to read wiring diagrams is crucial, so practice explaining these concepts clearly. This will show that you're not just technically savvy but also capable of communicating complex ideas effectively.
✨Showcase Your Customer Service Skills
Since this role heavily relies on exceptional customer service, prepare examples from your past experiences where you resolved issues or improved customer satisfaction. Think about how you can demonstrate a first-time-fix mentality and how you’ve built long-term relationships with clients in previous roles.
✨Be Ready for Problem-Solving Scenarios
Expect to be asked about how you handle challenges on the job. Prepare some scenarios where you successfully diagnosed and fixed a problem under pressure. Highlight your adaptability and how you prioritise tasks when things get hectic, as this will resonate well with the interviewers.
✨Familiarise Yourself with the Company
Do your homework on Gunnebo Entrance Control and their products. Understanding their mission to create a safer world and how they operate in various sectors will help you align your answers with their values. It’ll also give you a chance to ask insightful questions, showing your genuine interest in the role.
