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- Tasks: Deliver field-based engineering support and perform repairs at various customer sites.
- Company: Join Gunnebo Entrance Control, a global leader in security solutions.
- Benefits: Full-time role with opportunities for professional development and a dynamic work environment.
- Other info: Diverse workplace welcoming all backgrounds, with great career growth potential.
- Why this job: Make a real impact by ensuring safety and efficiency in diverse settings.
- Qualifications: Strong knowledge of electronics, excellent communication skills, and a full UK driving licence.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Role Overview
The Field Service Technician is responsible for delivering field‑based engineering support, including break/fix repairs and preventative maintenance at customer sites such as secure premises, banking facilities, government buildings, retail outlets, and commercial properties. This role combines technical expertise with exceptional customer service, promoting a first‑time‑fix culture to ensure a seamless experience and build long‑term relationships. Service Technicians must be adaptable, proactive, and skilled communicators, providing reliable support while representing Gunnebo Entrance Control to the highest standard. This position will cover the North region, primarily along the M62 corridor.
Responsibilities
- Perform field‑based engineering tasks, including break/fix repairs and preventative maintenance at customer sites.
- Deliver excellent customer service, maintaining a professional appearance and clear, customer‑focused communication.
- Strive for a high first‑time‑fix rate, minimising repeat visits and resolving challenges effectively.
- Support the wider service team and collaborate with colleagues to ensure efficient service delivery.
- Follow customer procedures for job completion and maintain accurate documentation, including permits, timesheets, expenses, and ERP updates.
- Communicate regularly and professionally with the call desk and management team.
- Stay up to date with relevant technology and best practices to support customers effectively.
- Participate in a 1‑in‑4 on‑call rota for out‑of‑hours support and travel regularly across the UK.
- Promote continuous improvement and professional development, suggesting enhancements where appropriate.
- Comply with all Health, Safety, and Environmental requirements.
- Conduct site walks and capture data to support upselling opportunities.
- Remain flexible, including covering other regions when required.
Requirements
- Strong knowledge of electronic/electrical circuitry and ability to read wiring diagrams.
- Good mechanical and hydraulic understanding.
- Proficient in Microsoft Excel, Word, and Outlook; comfortable with PDA/smartphone software.
- Experience as a mobile engineer with excellent documentation and customer service skills.
- Commercial awareness and ability to present a positive company image.
- Strong communication, time management, and problem‑solving skills; able to work under pressure and adapt to changing priorities.
- Willingness to learn new products and continuously develop skills.
- Proven ability to deliver results, meet deadlines, and work independently while being a trusted team player.
- Full UK driving licence.
About Us
The Gunnebo Group is a global leader in security, offering innovative products and services to protect and control the flow of people, and to safely secure valuables. Through our businesses and customers in retail, public transport, public and commercial buildings, industrial and high‑risk sites and banking, we operate worldwide through our 3,400 employees, 25 country locations and 10 production facilities. Serving customers in over 100 markets, together we create a safer world. Gunnebo Entrance Control specialises in entrance control solutions that enable our customers with increased efficiency, safety and end‑user experience. Our wide range of products are designed to create a safe environment without restricting freedom of movement, whether it is to enter the lobby of a company, a supermarket, an entertainment area, an industrial area or public transport. We shape the future of people flow management.
Diversity Statement
Gunnebo Entrance Control is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our products so unique. We welcome applications from all backgrounds and employment decisions are made without regards to race, colour, religion, origin, sexual orientation, gender identity or expression, age, disability, or any other dimension of diversity.
Seniority Level: Entry level
Employment Type: Full‑time
Job Function: Other
Industries: IT Services and IT Consulting
Field Service Technician in Leeds employer: Gunnebo Entrance Control
Contact Detail:
Gunnebo Entrance Control Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician in Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Gunnebo Entrance Control. Understand their products and services, and think about how your skills as a Field Service Technician can contribute to their mission of creating a safer world.
✨Tip Number 2
Practice your communication skills! Since this role requires exceptional customer service, try role-playing common scenarios with a friend. This will help you articulate your thoughts clearly and show that you can maintain a professional appearance while communicating effectively.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to share examples of how you've tackled challenges in the past. Highlight your adaptability and how you’ve managed to deliver results under pressure—this is key for a Field Service Technician.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're genuinely interested in joining our team at Gunnebo Entrance Control, and it makes it easier for us to keep track of your application.
We think you need these skills to ace Field Service Technician in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Technician role. Highlight your technical skills, customer service experience, and any relevant qualifications that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your adaptability and problem-solving skills, as these are key for us.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure to demonstrate your communication skills in your application. Use clear and professional language, and don’t hesitate to share examples of how you've successfully resolved customer issues in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Gunnebo Entrance Control
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of electronic and electrical circuitry. Be ready to discuss how you read wiring diagrams and troubleshoot issues. This role is all about technical expertise, so showing that you can handle the nitty-gritty will impress the interviewers.
✨Show Off Your Customer Service Skills
Since this position involves a lot of customer interaction, be prepared to share examples of how you've delivered excellent service in the past. Think of specific situations where you resolved a customer's issue or went above and beyond to ensure their satisfaction.
✨Demonstrate Adaptability
The job requires flexibility and the ability to adapt to changing priorities. Share experiences where you've had to think on your feet or adjust your approach to meet unexpected challenges. This will show that you're proactive and ready for anything!
✨Communicate Clearly and Professionally
Effective communication is key in this role. Practice articulating your thoughts clearly and professionally, especially when discussing technical concepts. Remember, you'll need to communicate with both customers and your team, so showcasing your strong communication skills will be crucial.