Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver field-based engineering support and perform repairs at various customer sites.
- Company: Join Gunnebo Entrance Control, a global leader in security solutions.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Why this job: Make a real impact by ensuring safety and efficiency in diverse settings.
- Qualifications: Strong knowledge of electronics, excellent communication, and problem-solving skills required.
- Other info: Flexible role with opportunities for growth and learning across the UK.
The predicted salary is between 28800 - 43200 £ per year.
The Field Service Technician is responsible for delivering field-based engineering support, including break/fix repairs and preventative maintenance at customer sites such as secure premises, banking facilities, government buildings, retail outlets, and commercial properties.
This role combines technical expertise with exceptional customer service, promoting a first-time-fix culture to ensure a seamless experience and build long-term relationships. Service Technicians must be adaptable, proactive, and skilled communicators, providing reliable support while representing Gunnebo Entrance Control to the highest standard. This position will cover the whole of Scotland, with occasional work in the North East and North West.
Responsibilities- Perform field-based engineering tasks, including break/fix repairs and preventative maintenance at customer sites.
- Deliver excellent customer service, maintaining a professional appearance and clear, customer-focused communication.
- Strive for a high first-time-fix rate, minimising repeat visits and resolving challenges effectively.
- Support the wider service team and collaborate with colleagues to ensure efficient service delivery.
- Follow customer procedures for job completion and maintain accurate documentation, including permits, timesheets, expenses, and ERP updates.
- Communicate regularly and professionally with the call desk and management team.
- Stay up to date with relevant technology and best practices to support customers effectively.
- Participate in a 1-in-4 on-call rota for out-of-hours support and travel regularly across the UK.
- Promote continuous improvement and professional development, suggesting enhancements where appropriate.
- Comply with all Health, Safety, and Environmental requirements.
- Conduct site walks and capture data to support upselling opportunities.
- Remain flexible, including covering other regions when required.
- Strong knowledge of electronic/electrical circuitry and ability to read wiring diagrams.
- Good mechanical and hydraulic understanding.
- Proficient in Microsoft Excel, Word, and Outlook; comfortable with PDA/smartphone software.
- Experience as a mobile engineer with excellent documentation and customer service skills.
- Commercial awareness and ability to present a positive company image.
- Strong communication, time management, and problem-solving skills; able to work under pressure and adapt to changing priorities.
- Willingness to learn new products and continuously develop skills.
- Proven ability to deliver results, meet deadlines, and work independently while being a trusted team player.
- Full UK driving licence.
Field Service Technician employer: Gunnebo Entrance Control
Contact Detail:
Gunnebo Entrance Control Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician
✨Tip Number 1
Get to know the company inside out! Research Gunnebo Entrance Control and understand their products and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your communication skills! As a Field Service Technician, you'll need to explain technical issues clearly to customers. Role-play common scenarios with a friend to boost your confidence and ensure you can handle any questions thrown your way.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Gunnebo team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Field Service Technician
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your technical expertise in electronics and mechanics. We want to see how your experience aligns with the role of a Field Service Technician, so don’t hold back on showcasing your problem-solving skills and any relevant certifications.
Customer Service is Key: Since this role involves a lot of customer interaction, emphasise your communication skills and any previous experience in customer service. We love candidates who can demonstrate their ability to maintain professionalism while delivering top-notch support.
Tailor Your Application: Take a moment to tailor your application to our job description. Use keywords from the posting to show us you understand what we’re looking for. This will help your application stand out and show that you’re genuinely interested in joining our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re proactive and ready to take the next step in your career with us!
How to prepare for a job interview at Gunnebo Entrance Control
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of electronic and electrical circuitry, as well as mechanical and hydraulic systems. Be prepared to discuss how you've applied this knowledge in previous roles, especially in field service settings.
✨Show Off Your Customer Service Skills
Since this role heavily relies on exceptional customer service, think of examples where you've gone above and beyond for a customer. Highlight your communication skills and how you maintain professionalism, even under pressure.
✨Demonstrate Problem-Solving Prowess
Prepare to share specific instances where you've successfully resolved technical issues on-site. Emphasise your ability to adapt to changing priorities and how you strive for a high first-time-fix rate.
✨Be Ready to Discuss Continuous Improvement
Gunnebo values innovation and improvement, so come equipped with ideas on how you can contribute to enhancing service delivery. Show your willingness to learn new products and suggest enhancements based on your experiences.
