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- Tasks: Provide field-based engineering support and deliver exceptional customer service.
- Company: Join Gunnebo Entrance Control, a global leader in security solutions.
- Benefits: Competitive salary, career growth, and the chance to make a real impact.
- Why this job: Be part of a transformative journey in a diverse and innovative environment.
- Qualifications: Strong technical skills, excellent communication, and a full UK driving licence required.
- Other info: Flexible working across Scotland with opportunities for professional development.
The predicted salary is between 30000 - 42000 £ per year.
Do you want to be part of creating a safer world? Without thinking about it, you meet us in your everyday life – at home, in transit, and at work. We are at the airport, where you commute, where you work, play and shop. Diverse in our offering, our customer outreach and in our mindset, Gunnebo Entrance Control is leading the transformation of the security business through digitalisation and connectivity for the continuous developments of smart entrance control. If you are passionate about being part of an exciting transformation journey working with a global, multi-cultural and highly motivated organisation, this is the opportunity for you. Gunnebo Entrance Control is small enough to see your ideas come to fruition, and big enough to realise your career goals.
Role Overview
The Field Service Technician is responsible for delivering field-based engineering support, including break/fix repairs and preventative maintenance at customer sites such as secure premises, banking facilities, government buildings, retail outlets, and commercial properties. This role combines technical expertise with exceptional customer service, promoting a first-time-fix culture to ensure a seamless experience and build long-term relationships. Service Technicians must be adaptable, proactive, and skilled communicators, providing reliable support while representing Gunnebo Entrance Control to the highest standard. This position will cover the whole of Scotland, with occasional work in the North East and North West.
Responsibilities
- Perform field-based engineering tasks, including break/fix repairs and preventative maintenance at customer sites.
- Deliver excellent customer service, maintaining a professional appearance and clear, customer-focused communication.
- Strive for a high first-time-fix rate, minimising repeat visits and resolving challenges effectively.
- Support the wider service team and collaborate with colleagues to ensure efficient service delivery.
- Follow customer procedures for job completion and maintain accurate documentation, including permits, timesheets, expenses, and ERP updates.
- Communicate regularly and professionally with the call desk and management team.
- Stay up to date with relevant technology and best practices to support customers effectively.
- Participate in a 1-in-4 on-call rota for out-of-hours support and travel regularly across the UK.
- Promote continuous improvement and professional development, suggesting enhancements where appropriate.
- Comply with all Health, Safety, and Environmental requirements.
- Conduct site walks and capture data to support upselling opportunities.
- Remain flexible, including covering other regions when required.
Requirements
- Strong knowledge of electronic/electrical circuitry and ability to read wiring diagrams.
- Good mechanical and hydraulic understanding.
- Proficient in Microsoft Excel, Word, and Outlook; comfortable with PDA/smartphone software.
- Experience as a mobile engineer with excellent documentation and customer service skills.
- Commercial awareness and ability to present a positive company image.
- Strong communication, time management, and problem-solving skills; able to work under pressure and adapt to changing priorities.
- Willingness to learn new products and continuously develop skills.
- Proven ability to deliver results, meet deadlines, and work independently while being a trusted team player.
- Full UK driving licence.
About Us
The Gunnebo Group is a global leader in security, offering innovative products and services to protect and control the flow of people, and to safely secure valuables. Through our businesses and customers in retail, public transport, public and commercial buildings, industrial and high-risk sites and banking, we operate worldwide through our 3,400 employees, 25 country locations and 10 production facilities. Serving customers in over 100 markets, together we create a safer world. Gunnebo Entrance Control specialises in entrance control solutions that enable our customers with increased efficiency, safety and end-user experience. Our wide range of products are designed to create a safe environment without restricting freedom of movement, whether it is to enter the lobby of a company, a supermarket, an entertainment area, an industrial area or public transport. We shape the future of people flow management.
Diversity Statement
Gunnebo Entrance Control is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our products so unique. We welcome applications from all backgrounds and employment decisions are made without discrimination.
Field Service Technician (Hiring Immediately) in Edinburgh employer: Gunnebo Entrance Control
Contact Detail:
Gunnebo Entrance Control Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician (Hiring Immediately) in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Gunnebo Entrance Control. You never know who might give you a heads-up about job openings or even refer you directly!
✨Tip Number 2
Show off your skills! When you get the chance for an interview, be ready to discuss specific examples of your technical expertise and customer service experience. Make sure to highlight how you’ve tackled challenges in the past.
✨Tip Number 3
Be proactive! If you see a job that fits, don’t just wait for the perfect moment. Apply through our website and follow up with a friendly email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Stay adaptable! The role covers various locations and requires flexibility. During interviews, share your willingness to travel and adapt to different situations. This will show you’re ready to jump in and make an impact wherever needed.
We think you need these skills to ace Field Service Technician (Hiring Immediately) in Edinburgh
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about being part of our mission to create a safer world.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that match the Field Service Technician role. We love seeing how your background aligns with what we do at Gunnebo Entrance Control!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is professional yet friendly, reflecting the customer service ethos we value.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity right away.
How to prepare for a job interview at Gunnebo Entrance Control
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of electronic and electrical circuitry, as well as mechanical and hydraulic systems. Be prepared to discuss how you've applied this knowledge in previous roles, especially in a field service context.
✨Showcase Your Customer Service Skills
Since this role heavily relies on customer interaction, think of examples where you've delivered exceptional service. Highlight your ability to communicate clearly and maintain professionalism, even under pressure.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific challenges you've faced in past roles and how you resolved them. Emphasise your adaptability and proactive approach to troubleshooting, which is crucial for achieving that high first-time-fix rate.
✨Familiarise Yourself with the Company
Research Gunnebo Entrance Control and understand their products and services. Being able to speak about their mission to create a safer world and how you can contribute will show your genuine interest in the role and the company.