Field Service Technician in Edinburgh

Do you want to be part of creating a safer world? Without thinking about it, you meet us in your everyday life – at home, in transit, and at work. We are at the airport, where you commute, where you work, play and shop. Diverse in our offering, our customer outreach and in our mindset, Gunnebo Entrance Control is leading the transformation of the security business through digitalisation and connectivity for the continuous developments of smart entrance control.

If you are passionate about being part of an exciting transformation journey working with a global, multi-cultural and highly motivated organisation, this is the opportunity for you. Gunnebo Entrance Control is small enough to see your ideas come to fruition, and big enough to realise your career goals.

Role Overview

The Field Service Technician is responsible for delivering field-based engineering support, including break/fix repairs and preventative maintenance at customer sites such as secure premises, banking facilities, government buildings, retail outlets, and commercial properties. This role combines technical expertise with exceptional customer service, promoting a first-time-fix culture to ensure a seamless experience and build long-term relationships. Service Technicians must be adaptable, proactive, and skilled communicators, providing reliable support while representing Gunnebo Entrance Control to the highest standard. This position will cover the whole of Scotland, with occasional work in the North East and North West.

Responsibilities

• Perform field-based engineering tasks, including break/fix repairs and preventative maintenance at customer sites.
• Deliver excellent customer service, maintaining a professional appearance and clear, customer-focused communication.
• Strive for a high first-time-fix rate, minimising repeat visits and resolving challenges effectively.
• Support the wider service team and collaborate with colleagues to ensure efficient service delivery.
• Follow customer procedures for job completion and maintain accurate documentation, including permits, timesheets, expenses, and ERP updates.
• Communicate regularly and professionally with the call desk and management team.
• Stay up to date with relevant technology and best practices to support customers effectively.
• Participate in a 1-in-4 on-call rota for out-of-hours support and travel regularly across the UK.
• Promote continuous improvement and professional development, suggesting enhancements where appropriate.
• Comply with all Health, Safety, and Environmental requirements.
• Conduct site walks and capture data to support upselling opportunities.
• Remain flexible, including covering other regions when required.

Requirements

• Strong knowledge of electronic/electrical circuitry and ability to read wiring diagrams.
• Good mechanical and hydraulic understanding.
• Proficient in Microsoft Excel, Word, and Outlook; comfortable with PDA/smartphone software.
• Experience as a mobile engineer with excellent documentation and customer service skills.
• Commercial awareness and ability to present a positive company image.
• Strong communication, time management, and problem-solving skills; able to work under pressure and adapt to changing priorities.
• Willingness to learn new products and continuously develop skills.
• Proven ability to deliver results, meet deadlines, and work independently while being a trusted team player.
• Full UK driving licence.

About Us

The Gunnebo Group is a global leader in security, offering innovative products and services to protect and control the flow of people, and to safely secure valuables. Through our businesses and customers in retail, public transport, public and commercial buildings, industrial and high-risk sites and banking, we operate worldwide through our 3,400 employees, 25 country locations and 10 production facilities. Serving customers in over 100 markets, together we create a safer world. Gunnebo Entrance Control specialises in entrance control solutions that enable our customers with increased efficiency, safety and end-user experience. Our wide range of products are designed to create a safe environment without restricting freedom of movement, whether it is to enter the lobby of a company, a supermarket, an entertainment area, an industrial area or public transport. We shape the future of people flow management.

Diversity Statement

Gunnebo Entrance Control is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our products so unique. We welcome applications from all backgrounds and employment decisions are made without regards to race, colour, religion, origin, sexual orientation, gender identity or expression, age, disability, or any other dimension of diversity.