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- Tasks: Provide field-based engineering support and deliver excellent customer service.
- Company: Join Gunnebo Entrance Control, a global leader in security solutions.
- Benefits: Competitive salary, professional development, and a chance to make a real impact.
- Why this job: Be part of a transformative journey in the security industry with diverse opportunities.
- Qualifications: Strong technical skills, customer service experience, and a full UK driving licence.
- Other info: Dynamic work environment with a focus on continuous improvement and career growth.
The predicted salary is between 30000 - 42000 £ per year.
Do you want to be part of creating a safer world? Without thinking about it, you meet us in your everyday life - at home, in transit, and at work. We are at the airport, where you commute, where you work, play and shop. Diverse in our offering, our customer outreach and in our mindset, Gunnebo Entrance Control is leading the transformation of the security business through digitalisation and connectivity for the continuous developments of smart entrance control.
If you are passionate about being part of an exciting transformation journey working with a global, multi-cultural and highly motivated organisation, this is the opportunity for you. Gunnebo Entrance Control is small enough to see your ideas come to fruition, and big enough to realise your career goals.
Role Overview
The Field Service Technician is responsible for delivering field-based engineering support, including break/fix repairs and preventative maintenance at customer sites such as secure premises, banking facilities, government buildings, retail outlets, and commercial properties. This role combines technical expertise with exceptional customer service, promoting a first-time-fix culture to ensure a seamless experience and build long-term relationships. Service Technicians must be adaptable, proactive, and skilled communicators, providing reliable support while representing Gunnebo Entrance Control to the highest standard. This position will cover the whole of Scotland, with occasional work in the North East and North West.
Responsibilities
- Perform field-based engineering tasks, including break/fix repairs and preventative maintenance at customer sites.
- Deliver excellent customer service, maintaining a professional appearance and clear, customer-focused communication.
- Strive for a high first-time-fix rate, minimising repeat visits and resolving challenges effectively.
- Support the wider service team and collaborate with colleagues to ensure efficient service delivery.
- Follow customer procedures for job completion and maintain accurate documentation, including permits, timesheets, expenses, and ERP updates.
- Communicate regularly and professionally with the call desk and management team.
- Stay up to date with relevant technology and best practices to support customers effectively.
- Participate in a 1-in-4 on-call rota for out-of-hours support and travel regularly across the UK.
- Promote continuous improvement and professional development, suggesting enhancements where appropriate.
- Comply with all Health, Safety, and Environmental requirements.
- Conduct site walks and capture data to support upselling opportunities.
- Remain flexible, including covering other regions when required.
Requirements
- Strong knowledge of electronic/electrical circuitry and ability to read wiring diagrams.
- Good mechanical and hydraulic understanding.
- Proficient in Microsoft Excel, Word, and Outlook; comfortable with PDA/smartphone software.
- Experience as a mobile engineer with excellent documentation and customer service skills.
- Commercial awareness and ability to present a positive company image.
- Strong communication, time management, and problem-solving skills; able to work under pressure and adapt to changing priorities.
- Willingness to learn new products and continuously develop skills.
- Proven ability to deliver results, meet deadlines, and work independently while being a trusted team player.
- Full UK driving licence.
About Us
The Gunnebo Group is a global leader in security, offering innovative products and services to protect and control the flow of people, and to safely secure valuables. Through our businesses and customers in retail, public transport, public and commercial buildings, industrial and high-risk sites and banking, we operate worldwide through our 3,400 employees, 25 country locations and 10 production facilities. Serving customers in over 100 markets, together we create a safer world.
Gunnebo Entrance Control specialises in entrance control solutions that enable our customers with increased efficiency, safety and end-user experience. Our wide range of products are designed to create a safe environment without restricting freedom of movement, whether it is to enter the lobby of a company, a supermarket, an entertainment area, an industrial area or public transport. We shape the future of people flow management.
Diversity Statement
Gunnebo Entrance Control is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our products so unique. We welcome applications from all backgrounds and employment decisions are made without regards to race, colour, religion, origin, sexual orientation, gender identity or expression, age, disability, or any other dimension of diversity.
Service Engineer in Dundee employer: Gunnebo Entrance Control
Contact Detail:
Gunnebo Entrance Control Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer in Dundee
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Gunnebo Entrance Control. You never know who might give you a heads-up about job openings or even refer you directly!
✨Tip Number 2
Prepare for the interview by researching common questions for Service Engineers. Think about how your skills in electronic circuitry and customer service can shine through. Practice makes perfect, so grab a mate and do some mock interviews!
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. This will demonstrate your adaptability and proactive approach, which are key for a Service Engineer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Gunnebo team and contributing to a safer world.
We think you need these skills to ace Service Engineer in Dundee
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Service Engineer role. Highlight your technical expertise, customer service experience, and any relevant projects you've worked on. We want to see how you can contribute to our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for security and technology, and explain why you’re excited about joining Gunnebo Entrance Control. Let us know how your values align with ours and how you can help create a safer world.
Showcase Your Problem-Solving Skills: In your application, share examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and adapt to changing situations, so don’t hold back on those stories that demonstrate your problem-solving prowess!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Gunnebo Entrance Control
✨Know Your Tech
Brush up on your knowledge of electronic and electrical circuitry, as well as mechanical and hydraulic systems. Be ready to discuss how you’ve applied this knowledge in previous roles, especially in field service settings.
✨Customer Service is Key
Prepare examples that showcase your exceptional customer service skills. Think about times when you resolved issues on the first visit or built strong relationships with clients, as this role heavily emphasises a first-time-fix culture.
✨Stay Organised
Familiarise yourself with documentation processes, including permits and timesheets. Being able to demonstrate your organisational skills and attention to detail will show that you can handle the administrative side of the job effectively.
✨Be Ready to Adapt
Since the role requires flexibility and adaptability, think of instances where you successfully managed changing priorities or worked under pressure. Highlight your problem-solving skills and willingness to learn new technologies.