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- Tasks: Manage global spares orders and support customer inquiries daily.
- Company: Join Gunnebo Entrance Control, a diverse and inclusive workplace.
- Benefits: Part-time hours with flexibility and a supportive team environment.
- Other info: Opportunity to work in a dynamic global environment.
- Why this job: Gain valuable customer service experience while making a real impact.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 20000 - 25000 £ per year.
Role Overview: This role is to cover a period of maternity leave and is for a fixed-term contract of 12 months.
Responsibilities:
- Ensuring the smooth day to day running of all global spares orders by following all procedures implemented by Spares Support department.
- Providing support to the Spares Co-ordination Team and the Customer Support Co-ordination Team in the timely response to RFQ in line with targets for improved turnaround.
- Supporting the Spares Co-ordination team to achieve KPI's by actioning sales orders, purchase orders and invoicing requests in a timely manner.
- Monitoring the Spares inbox and assisting with customer enquiries on a daily basis.
Essential Qualifications:
- Previous customer service experience
- Good written communication skills
- IT Literate
- Excellent Organisational Skills
- Excellent telephone manner
Desirable Qualifications:
- Previous experience working in an import/export environment
- Previous experience working in a global customer service/manufacturing environment
Employment Details: This is a part-time role of 22 hours per week. Ideally, those hours would be worked across five days but we have some flexibility and are happy to discuss options.
Diversity Statement: Gunnebo Entrance Control is an equal opportunity employer. We know that great minds don't think alike, and it takes all kinds of minds to make our products so unique. We welcome applications from all backgrounds and employment decisions are made without regards to race, colour, religion, origin, sexual orientation, gender identity or expression, age, disability, or any other dimension of diversity.
Customer Support Coordinator - Spares (12 mth FTC) employer: Gunnebo Entrance Control
Contact Detail:
Gunnebo Entrance Control Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Coordinator - Spares (12 mth FTC)
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service field and let them know you're on the hunt for a role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer support roles and practice your responses. We want you to shine when discussing your previous experience and how it relates to the Spares Co-ordination Team.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple tasks or handled customer enquiries efficiently. This will demonstrate that you're ready to keep things running smoothly.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Support Coordinator - Spares (12 mth FTC)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Coordinator role. Highlight your previous customer service experience and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Communication Skills: Since good written communication is key for this role, ensure your application is clear and concise. Use proper grammar and structure to demonstrate your ability to communicate effectively, just like you would in the role.
Highlight Organisational Skills: This position requires excellent organisational skills, so don’t forget to mention any experiences where you’ve successfully managed multiple tasks or projects. We love to see how you keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Gunnebo Entrance Control
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss your previous experiences and how they relate to the role of a Customer Support Coordinator. Think about specific examples where you’ve successfully handled customer inquiries or resolved issues.
✨Familiarise Yourself with Spares Processes
Since this role involves managing spares orders, it’s a good idea to understand the basics of order processing and inventory management. Research common procedures in spares support and be prepared to discuss how you would ensure smooth operations.
✨Show Off Your Organisational Skills
This position requires excellent organisational skills, so come prepared with examples that showcase your ability to manage multiple tasks efficiently. You might want to mention any tools or methods you use to stay organised, especially in a fast-paced environment.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could include inquiries about the team dynamics, the challenges faced by the Spares Co-ordination Team, or how success is measured in this role. It shows your genuine interest and helps you assess if the company is the right fit for you.