At a Glance
- Tasks: Support our service team by providing exceptional customer care and resolving inquiries.
- Company: Join Gunnebo Entrance Control, a global leader in security solutions.
- Benefits: Gain valuable experience in a dynamic environment with growth opportunities.
- Other info: Diverse workplace welcoming all backgrounds and perspectives.
- Why this job: Be part of a mission to create a safer world while developing your career.
- Qualifications: Experience in customer-facing roles, strong communication, and problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Description
Do you want to be part of creating a safer world?
Without thinking about it, you meet us in your everyday life – at home, in transit, and at work.
We are at the airport, where you commute, where you work, play and shop.
Diverse in our offering, our customer outreach and in our mindset, Gunnebo Entrance Control is leading the transformation of the security business through digitalisation and connectivity for the continuous developments of smart entrance control.
If you are passionate about being part of an exciting transformation journey working with a global, multi-cultural and highly motivated organisation, this is the opportunity for you.
Gunnebo Entrance Control is small enough to see your ideas come to fruition, and big enough to realise your career goals.
About the Role
Our Maresfield, UK office is looking for a Customer Service Coordinator to join the team.
Our Customer Service team seeks to provide first-class service to our clients and this role is integral to fulfilling that promise!
As a Customer Service Coordinator, you will play a crucial role in supporting the service department's overall function by providing world-class service to our clients every day.
What You Will Do
You will play a critical role in realising both our ambition for exceptional customer care as well as driving our service growth.
- Key responsibilities related to providing exceptional customer service and experience:
- Address and resolve customer inquiries and concerns in a timely and efficient manner via email and telephone
- Build expert, dynamic knowledge of the company’s products and services
- Document and report recurring customer feedback and issues.
- Support colleagues deal with difficult customer situations
- Monitor and manage customer feedback and satisfaction metrics.
- Provide insights based on customer feedback to assist in business decision-making.
- Create invoices for customers/chase outstanding payments.
- Schedule engineers' workload.
- Process parts requests from engineers.
- Manage customer accounts – build relationships/rapport with these customers
- Coordinate with Service Engineers and Customers to process staff vetting requirements.
- Update customer portals with relevant information/documentation
- Fulfil any other reasonable requests as determined by the company, aligning with the role, skills, and experience.
- Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing opportunities to sell
- Ensure that our customers moving from product warranty period to regular operations are introduced to our service offering and its benefits
- Upsell contracts when non-contracted customers reach out to us for service support, as well as support identifying service opportunities from the existing customer base overall
- Ensure that our service opportunities are systematically followed-up
- Guarantee timely service contract renewal, supporting overall customer retention through exceptional customer service and experience
Requirements
What you need to have
- Previous experience of working in customer facing role within a fast-paced environment. Hospitality and Retail experience works really well for us.
- Prior experience of working with key accounts
- Experience within sales
- Growth mindset
- Solutions oriented
- Excellent listening and communication skills
- Relationship Management skills
- Team Oriented
- Excellent multi-tasking/attention to detail
- Ability to remain calm under pressure
- Excellent problem-solving skills
- Excellent Microsoft office skills
What will make you stand out?
- Interest in security and technology
- Being able to connect instantly and build rapport easily
- Proven track record of exceeding targets
- Able to demonstrate you are obsessed with giving great service
- Experience of working with ERP systems
- Flexibility, sometimes things change and so will your priorities
- Demonstrate excellence in execution
About us
The Gunnebo Group is a global leader in security, offering innovative products and services to protect and control the flow of people, and to safely secure valuables.
Through our businesses and customers in retail, public transport, public and commercial buildings, industrial and high-risk sites and banking, we operate worldwide through our 3,400 employees, 25 country locations and 10 production facilities.
Serving customers in over 100 markets, together we create a safer world.
Gunnebo Entrance Control specialises in entrance control solutions that enable our customers with increased efficiency, safety and end-user experience.
Our wide range of products are designed to create a safe environment without restricting freedom of movement, whether it is to enter the lobby of a company, a supermarket, an entertainment area, an industrial area or public transport.
We shape the future of people flow management.
Diversity Statement
Gunnebo Entrance Control is an equal opportunity employer.
We know that great minds don’t think alike, and it takes all kinds of minds to make our products so unique.
We welcome applications from all backgrounds and employment decisions are made without regards to race, colour, religion, origin, sexual orientation, gender identity or expression, age, disability, or any other dimension of diversity.
Customer Service Coordinator - FTC employer: Gunnebo Entrance Control
Gunnebo Entrance Control is an excellent employer that prioritises employee development and offers a supportive work culture. As a Junior Sales Executive, you'll benefit from hands-on training with experienced colleagues, ample opportunities for career growth, and the chance to make a meaningful impact in the dynamic South East market, including Central London. Our commitment to fostering strong customer relationships and a collaborative environment makes us a rewarding place to build your sales career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator - FTC
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Gunnebo Entrance Control. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Gunnebo Entrance Control before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator - FTC
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Gunnebo Entrance Control:Your cover letter is your chance to shine! Tell us why you want to work at Gunnebo Entrance Control specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Gunnebo Entrance Control!
How to prepare for a job interview at Gunnebo Entrance Control
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
