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For Companies At a Glance
- Tasks: Provide top-notch customer service and support to clients daily.
- Company: Join Gunnebo Group, a global leader in security solutions.
- Benefits: Gain valuable experience in a fast-paced environment with growth opportunities.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Diverse workplace that values unique perspectives and backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
About the Role
Our office inMaresfield, UK,is looking for a Customer Service Coordinator to join the team on a 12 month FTC.
Our Customer Service teamseeksto provide first-in-class service to ourclientsand this role is integral to fulfilling that promise! As a Customer Service Coordinator, you will play a crucial role in supporting the service department\’s overall function byproviding world-class service to our clientsevery day as well as driving our service growth..
Responsibilities
- Address and resolve customer inquiries and concerns ina timelyand efficient mannervia email and telephone
- Build expert, dynamic knowledge of the company’s products and services
- Document and report recurring customer feedback and issues.
- Support colleagues deal with difficult customer situations
- Monitor and manage customer feedback and satisfaction metrics.
- Provide insights based on customer feedback toassistin business decision-making.
- Raise invoices for customers/chase outstanding payments.
- Schedule engineers\’ workload.
- Process parts requests from engineers.
- Manage customer accounts– build relationships/rapport with these customers
- Liaisewith Service Engineers and Customers to process staff vetting requirements.
- Update customer portalswith relevant information/documentation
- Fulfil any other reasonable requests asdeterminedby the company, aligning with the role, skills, and experience.
- Meet personal/team qualitative and quantitative targets by explaining the benefits ofadditionalproducts and services to customers and seizing opportunities to sell
- Ensure thatour customersmoving from productwarrantyperiod to regular operationsare introduced toour service offeringand its benefits
- Upsell contractswhennon-contracted customersreach out to us for service support,as well assupportidentifyingservice opportunitiesfrom the existingcustomer baseoverall
- Ensurethat our service opportunitiesaresystematicallyfollowed-up
- Guaranteetimelyservice contract renewal,supportingoverallcustomer retentionthrough exceptional customer service and experience
Requirements
- Proven experience in a customer-facing role within a fast-paced environment. Experience in the manufacturing or physical security industry would be an advantage.
- Prior experience of working with key accounts
- Experience within sales
- Growth mindset
- Solutions oriented
- Excellent listeningand communicationskills
- Relationship Management skills
- Team Oriented
- Excellentmulti-tasking/attention to detail
- Ability to remain calm under pressure
- Excellentproblem-solvingskills
- Excellent Microsoft office skills
About Us
The Gunnebo Group is a global leader in security, offering innovative products and services to protect and control the flow of people, and to safely secure valuables. Through our businesses and customers in retail, public transport, public and commercial buildings, industrial and high-risk sites and banking, we operate worldwide through our 3,400 employees, 25 country locations and 10 production facilities. Serving customers in over 100 markets, together we create a safer world.
Gunnebo Entrance Control specialises in entrance control solutions that enable our customers with increased efficiency, safety and end-user experience. Our wide range of products are designed to create a safe environment without restricting freedom of movement, whether it is to enter the lobby of a company, a supermarket, an entertainment area, an industrial area or public transport. We shape the future of people flow management.
Diversity Statement
Gunnebo Entrance Control is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our products so unique. We welcome applications from all backgrounds and employment decisions are made without regards to race, colour, religion, origin, sexual orientation, gender identity or expression, age, disability, or any other dimension of diversity.
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Customer Service Coordinator (12 month FTC) employer: Gunnebo Entrance Control
Contact Detail:
Gunnebo Entrance Control Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator (12 month FTC)
✨Tip Number 1
Get to know the company inside out! Research Gunnebo Group and its products so you can chat confidently about how you can contribute to their mission. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers daily, being able to articulate your thoughts clearly is key. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing that role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the team at Gunnebo Group.
We think you need these skills to ace Customer Service Coordinator (12 month FTC)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Coordinator role. Highlight your experience in customer-facing roles and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Problem-Solving Skills: In your application, share specific examples of how you've tackled customer inquiries or resolved issues in the past. We love seeing candidates who can demonstrate their ability to stay calm under pressure and think on their feet!
Highlight Teamwork and Communication: Since this role is all about collaboration, make sure to emphasise your teamwork and communication skills. Share instances where you've worked with colleagues to achieve a common goal or helped a teammate out in a tricky situation. We’re all about supporting each other here at StudySmarter!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at Gunnebo Entrance Control
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of the company’s products and services. This will not only help you answer questions confidently but also show that you're genuinely interested in the role and the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved customer inquiries or handled difficult situations. Highlight your problem-solving skills and how you maintained a positive attitude under pressure.
✨Be Ready to Discuss Metrics
Since the role involves monitoring customer feedback and satisfaction metrics, be prepared to discuss how you've used data in previous roles to improve service delivery or customer satisfaction. This shows you understand the importance of metrics in customer service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how success is measured in the role, or what challenges the team is currently facing. This demonstrates your enthusiasm and willingness to contribute.
