At a Glance
- Tasks: Be the go-to person for customer inquiries and manage accounts with precision.
- Company: Join Gunnebo Entrance Control, a leader in security innovation.
- Benefits: Full-time role with opportunities for growth and a diverse work environment.
- Other info: Dynamic team culture that values diverse perspectives and ideas.
- Why this job: Make a real difference in creating a safer world while developing your career.
- Qualifications: Customer service experience and familiarity with invoicing and credit control.
The predicted salary is between 30000 - 42000 £ per year.
Do you want to be part of creating a safer world? Without thinking about it, you meet us in your everyday life – at home, in transit, and at work. We are at the airport, where you commute, where you work, play and shop. Diverse in our offering, our customer outreach and in our mindset, Gunnebo Entrance Control is leading the transformation of the security business through digitalisation and connectivity for the continuous developments of smart entrance control.
If you are passionate about being part of an exciting transformation journey working with a global, multi-cultural and highly motivated organisation, this is the opportunity for you. Gunnebo Entrance Control is small enough to see your ideas come to fruition, and big enough to realise your career goals.
Role Overview
We are seeking a highly organised and customer-focused Customer Service & Billing Coordinator to join our team in Maresfield, UK.
This role plays a vital part in ensuring excellent customer service delivery, accurate billing, and effective management of customer accounts, supporting both operational and finance teams. The ideal candidate will have a strong understanding of customer portals, invoicing within a service-based business, and credit control processes. Experience using Microsoft Dynamics 365 (D365) is highly desirable.
Responsibilities
- Serve as the primary point of contact for customer service inquiries within the security division.
- Manage and maintain customer accounts through internal systems and customer portals.
- Prepare, process, and issue invoices accurately and on schedule.
- Handle credit control activities, including chasing outstanding payments and maintaining up-to-date records.
- Process and raise credit notes in line with company policy and approval processes.
- Collaborate with operations, sales, and finance teams to resolve billing discrepancies and ensure customer satisfaction.
- Monitor and report on customer account status, billing trends, and overdue balances.
- Assist with continuous improvement of billing and customer service processes.
- Utilise Microsoft D365 and related tools for data management, reporting, and workflow automation.
Requirements
- Proven customer service experience within the security industry or a related service-based environment.
- Strong understanding of service invoicing processes and credit control principles.
- Proficiency in using customer portals for account management and communication.
- Experience with Microsoft Dynamics 365 (D365) preferred; strong MS Office skills required (Excel, Outlook, Word).
- Excellent communication and interpersonal skills, with a customer-centric approach.
- High attention to detail and accuracy in data and financial transactions.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Problem-solving mindset with a proactive attitude toward process improvement.
About us
The Gunnebo Group is a global leader in security, offering innovative products and services to protect and control the flow of people, and to safely secure valuables. Through our businesses and customers in retail, public transport, public and commercial buildings, industrial and high-risk sites and banking, we operate worldwide through our 3,400 employees, 25 country locations and 10 production facilities. Serving customers in over 100 markets, together we create a safer world.
Gunnebo Entrance Control specialises in entrance control solutions that enable our customers with increased efficiency, safety and end-user experience. Our wide range of products are designed to create a safe environment without restricting freedom of movement, whether it is to enter the lobby of a company, a supermarket, an entertainment area, an industrial area or public transport. We shape the future of people flow management.
Diversity Statement
Gunnebo Entrance Control is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our products so unique. We welcome applications from all backgrounds and employment decisions are made without regards to race, colour, religion, origin, sexual orientation, gender identity or expression, age, disability, or any other dimension of diversity.
Customer Service & Billing Coordinator employer: Gunnebo Entrance Control
Gunnebo Entrance Control is an excellent employer that prioritises employee development and offers a supportive work culture. As a Junior Sales Executive, you'll benefit from hands-on training with experienced colleagues, ample opportunities for career growth, and the chance to make a meaningful impact in the dynamic South East market, including Central London. Our commitment to fostering strong customer relationships and a collaborative environment makes us a rewarding place to build your sales career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Billing Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Gunnebo Entrance Control. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Gunnebo Entrance Control before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service & Billing Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Gunnebo Entrance Control:Your cover letter is your chance to shine! Tell us why you want to work at Gunnebo Entrance Control specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Gunnebo Entrance Control!
How to prepare for a job interview at Gunnebo Entrance Control
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
