At a Glance
- Tasks: Be the go-to person for customer inquiries and manage accounts with precision.
- Company: Join Gunnebo Entrance Control, a leader in security innovation.
- Benefits: Full-time role with opportunities for growth and a diverse work environment.
- Other info: Dynamic team culture that values diverse perspectives and ideas.
- Why this job: Make a real difference in creating a safer world while developing your career.
- Qualifications: Customer service experience and familiarity with invoicing and credit control.
The predicted salary is between 30000 - 42000 £ per year.
Do you want to be part of creating a safer world? Without thinking about it, you meet us in your everyday life – at home, in transit, and at work. We are at the airport, where you commute, where you work, play and shop. Diverse in our offering, our customer outreach and in our mindset, Gunnebo Entrance Control is leading the transformation of the security business through digitalisation and connectivity for the continuous developments of smart entrance control.
If you are passionate about being part of an exciting transformation journey working with a global, multi-cultural and highly motivated organisation, this is the opportunity for you. Gunnebo Entrance Control is small enough to see your ideas come to fruition, and big enough to realise your career goals.
Role Overview
We are seeking a highly organised and customer-focused Customer Service & Billing Coordinator to join our team in Maresfield, UK.
This role plays a vital part in ensuring excellent customer service delivery, accurate billing, and effective management of customer accounts, supporting both operational and finance teams. The ideal candidate will have a strong understanding of customer portals, invoicing within a service-based business, and credit control processes. Experience using Microsoft Dynamics 365 (D365) is highly desirable.
Responsibilities
- Serve as the primary point of contact for customer service inquiries within the security division.
- Manage and maintain customer accounts through internal systems and customer portals.
- Prepare, process, and issue invoices accurately and on schedule.
- Handle credit control activities, including chasing outstanding payments and maintaining up-to-date records.
- Process and raise credit notes in line with company policy and approval processes.
- Collaborate with operations, sales, and finance teams to resolve billing discrepancies and ensure customer satisfaction.
- Monitor and report on customer account status, billing trends, and overdue balances.
- Assist with continuous improvement of billing and customer service processes.
- Utilise Microsoft D365 and related tools for data management, reporting, and workflow automation.
Requirements
- Proven customer service experience within the security industry or a related service-based environment.
- Strong understanding of service invoicing processes and credit control principles.
- Proficiency in using customer portals for account management and communication.
- Experience with Microsoft Dynamics 365 (D365) preferred; strong MS Office skills required (Excel, Outlook, Word).
- Excellent communication and interpersonal skills, with a customer-centric approach.
- High attention to detail and accuracy in data and financial transactions.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Problem-solving mindset with a proactive attitude toward process improvement.
About us
The Gunnebo Group is a global leader in security, offering innovative products and services to protect and control the flow of people, and to safely secure valuables. Through our businesses and customers in retail, public transport, public and commercial buildings, industrial and high-risk sites and banking, we operate worldwide through our 3,400 employees, 25 country locations and 10 production facilities. Serving customers in over 100 markets, together we create a safer world.
Gunnebo Entrance Control specialises in entrance control solutions that enable our customers with increased efficiency, safety and end-user experience. Our wide range of products are designed to create a safe environment without restricting freedom of movement, whether it is to enter the lobby of a company, a supermarket, an entertainment area, an industrial area or public transport. We shape the future of people flow management.
Diversity Statement
Gunnebo Entrance Control is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our products so unique. We welcome applications from all backgrounds and employment decisions are made without regards to race, colour, religion, origin, sexual orientation, gender identity or expression, age, disability, or any other dimension of diversity.
Customer Service & Billing Coordinator employer: Gunnebo Entrance Control
At Gunnebo Entrance Control, we pride ourselves on being a dynamic employer that fosters a culture of innovation and collaboration. Located in Maresfield, UK, our team enjoys a supportive work environment where your ideas can flourish, alongside opportunities for professional growth within a global organisation. With a commitment to diversity and inclusion, we ensure that every employee feels valued and empowered to contribute to our mission of creating a safer world.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Billing Coordinator
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Gunnebo Entrance Control on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Customer Service & Billing Coordinator.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of Microsoft Dynamics 365. We want to show that we’re not just familiar with the software, but that we can use it to enhance customer service and billing processes effectively.
✨Tip Number 3
Practice common interview questions related to customer service and billing. Think about how we can demonstrate our problem-solving skills and attention to detail, especially in a fast-paced environment like Gunnebo's.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the Gunnebo team and contributing to their mission of creating a safer world.
We think you need these skills to ace Customer Service & Billing Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Customer Service & Billing Coordinator role. Highlight your customer service experience, especially in a service-based environment, and any familiarity with invoicing and credit control processes.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and how you can contribute to our mission of creating a safer world. Don’t forget to mention your experience with Microsoft Dynamics 365 if you have it!
Showcase Your Attention to Detail:In this role, accuracy is key. When filling out your application, double-check for any typos or errors. This will show us that you take pride in your work and understand the importance of precision in customer accounts and billing.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and culture!
How to prepare for a job interview at Gunnebo Entrance Control
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of customer service and billing processes, especially in a service-based environment. Familiarise yourself with Microsoft Dynamics 365 (D365) and how it relates to customer account management. This will show that you're not just interested but also prepared.
✨Showcase Your Communication Skills
As a Customer Service & Billing Coordinator, communication is key. Practice articulating your thoughts clearly and confidently. Think about examples from your past experiences where you successfully resolved customer inquiries or billing issues, and be ready to share them during the interview.
✨Demonstrate Problem-Solving Abilities
Employers love candidates who can think on their feet. Prepare to discuss specific challenges you've faced in previous roles and how you tackled them. Highlight your proactive attitude towards process improvement and how it benefited your team or customers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for customer management, or how they measure success in this role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
