At a Glance
- Tasks: Lead the parts department, manage stock, and ensure top-notch customer service.
- Company: Join Gunn JCB, a family-run business with over 70 years of experience in the industry.
- Benefits: Full-time role with opportunities for growth and development in a supportive environment.
- Other info: Fast-paced environment with a focus on teamwork and collaboration.
- Why this job: Be part of a dynamic team that values exceptional service and strong relationships.
- Qualifications: Strong leadership skills and a background in customer service or parts sales required.
The predicted salary is between 30000 - 40000 £ per year.
Company Description
Gunn JCB Ltd is part of TC Harrison Group Ltd, one of the UK’s largest privately owned family businesses, operating since 1931 and now led by the fourth generation. Gunn JCB, founded in 1890 and acquired by TC Harrison in 2024, brings over 70 years of specialist experience in JCB sales, service, parts, and finance. Together, the businesses operate from 11 regional depots across the UK, providing fast, efficient support through highly trained service and parts teams. As an authorised JCB dealer with customers across Europe and Dubai, the group also trades worldwide in used JCB equipment. The organisation is driven by long‑standing values of exceptional service, long‑term relationships, and a strong commitment to doing what is right for customers.
Role Description
This is a full‑time, on‑site Parts Supervisor role based at the Altrincham depot. The Parts Supervisor will oversee the daily operations of the parts department, including stock control, ordering, goods‑in processing, and accurate inventory recording. The role involves supervising and supporting the parts team, planning workloads, monitoring performance, and ensuring that customer and internal service levels are consistently met. The Parts Supervisor will work closely with service and sales colleagues to identify parts requirements, prepare quotations, and process orders efficiently. Daily responsibilities also include delivering excellent customer service at the counter and by phone, resolving queries, maintaining a safe and tidy workplace, and ensuring compliance with company policies and procedures.
Qualifications
- Strong supervisory skills, with experience leading, motivating, and developing a team in a parts, service, or similar environment.
- Proven customer service skills, with the ability to build positive relationships, handle queries professionally, and resolve issues promptly.
- Experience in training team members, sharing best practices, and supporting skills development.
- Background in sales or parts sales, with the ability to identify opportunities, prepare quotations, and meet departmental targets.
- Proficiency in Microsoft Excel and general IT systems, with accurate data entry and reporting capabilities.
- Previous experience in the construction, agricultural, automotive, or heavy plant sector (JCB or similar brands advantageous).
- Strong organisational and time‑management skills, with attention to detail and the ability to prioritise in a fast‑paced environment.
- Excellent verbal and written communication skills, with a collaborative approach to working with colleagues across departments.
- Full UK driving licence preferred and flexibility to support operational needs when required.
Parts Supervisor in Altrincham employer: Gunn JCB Ltd
Gunn JCB Ltd, as part of the TC Harrison Group, offers a dynamic and supportive work environment at its Altrincham depot, where employees are valued for their contributions and encouraged to grow. With a strong emphasis on exceptional service and teamwork, the company provides ample opportunities for professional development and training, ensuring that staff can thrive in their roles while enjoying the benefits of working for one of the UK's largest privately owned family businesses. The culture here is rooted in long-term relationships and a commitment to doing what is right, making it an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Supervisor in Altrincham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Parts Supervisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Gunn JCB and understanding their values. Be ready to discuss how your supervisory skills and customer service experience align with their commitment to exceptional service. Show them you’re not just another candidate!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable talking about your experience in parts management and team leadership. The more you practice, the more confident you’ll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that Parts Supervisor role!
We think you need these skills to ace Parts Supervisor in Altrincham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Parts Supervisor role. Highlight your supervisory skills and any relevant experience in parts or service environments. We want to see how your background aligns with our values and the specific requirements of the job.
Show Off Your Customer Service Skills:Since customer service is key for us, don’t forget to showcase your ability to build positive relationships and resolve queries. Share examples of how you've handled customer interactions in the past, especially in a fast-paced environment.
Be Clear and Concise:When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so get to the point while still showing off your personality!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to upload your tailored CV and cover letter directly. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Gunn JCB Ltd
✨Know Your Parts Inside Out
Make sure you brush up on your knowledge of parts and inventory management. Familiarise yourself with common JCB parts and their functions, as well as any specific systems used at Gunn JCB. This will show that you're not just interested in the role but also have a genuine passion for the industry.
✨Showcase Your Supervisory Skills
Prepare examples from your past experiences where you've successfully led a team. Highlight how you motivated your team, resolved conflicts, or improved processes. This will demonstrate your capability to manage the parts department effectively and ensure high service levels.
✨Customer Service is Key
Think of scenarios where you've gone above and beyond for a customer. Be ready to discuss how you handle queries and resolve issues. Emphasising your commitment to exceptional customer service will resonate well with the values of Gunn JCB.
✨Be Ready to Discuss Compliance and Safety
Since maintaining a safe workplace is crucial, prepare to talk about your experience with compliance and safety protocols. Share how you've ensured adherence to policies in previous roles, as this will align with the company's commitment to doing what's right.
