Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the service controller in managing daily operations and customer service.
- Company: Join a dynamic team at a leading service provider in Shrewsbury.
- Benefits: Gain valuable experience, develop skills, and work in a supportive environment.
- Other info: Opportunity for growth and learning in a fast-paced office setting.
- Why this job: Be part of a team that delivers top-notch service and makes a real difference.
- Qualifications: Strong organisational skills and a passion for customer service are essential.
The predicted salary is between 25000 - 30000 £ per year.
We are currently seeking to recruit a Service Controller to work from our Shrewsbury depot. Working in a busy office environment and reporting to the Service Manager, your primary function would be to support the service controller in the day to day running of the department. Responsible for handling calls, raising job cards, estimates and other service related matters. Working to the highest standards in order to provide our customers with the best service support in the industry is essential. Knowledge of the construction / plant hire industry or similar role is advantageous however self-motivation, organisation, and the desire to exceed customer’s expectations would be the minimum requirement.
Detailed Job Description
- Assist in processing breakdowns received via our in-house call logging system, phone and emails.
- Ordering parts for customer breakdowns & remedial works as dedicated by the service controller.
- Assist in planning and allocating engineers to breakdowns.
- Follow Routine Maintenance and Machine Health Checks to ensure all jobs are raised and planned in a timely manner.
- Ensure all estimates and related documentation is saved on the call log and add any comments to the call as necessary.
- Following the engineers’ diagnostics, raise estimates for remedial works.
- Appoint 3rd parties where necessary to cover breakdowns & raise order numbers upon completion and receipt of paperwork, ensure costs are accurate.
- Communicating with customers, updating them on the status of their breakdowns.
- Sending completed job cards and other paperwork to customers as required.
- Manage and action emails as necessary.
- Some invoicing may be required along with the requested order numbers for completed work.
- Covering for the service controller during holidays or sickness.
- Highly organised with a good eye for detail.
- Self-motivated with a can do attitude.
- Proven ability to prioritise workloads based on their urgency.
- Able to multi task, dealing with a number of different tasks at once.
- Able to work on their own initiative or as part of a team.
- Excellent communicator, customer service & administrative skills.
- Ability to work under pressure and meet deadlines.
- Able to respond to changes in a professional manner, quickly and efficiently.
SERVICE CONTROLLER – Shrewsbury employer: GUNN JCB LIMITED
Contact Detail:
GUNN JCB LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SERVICE CONTROLLER – Shrewsbury
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach. When you apply through our website, show that you understand what they’re all about.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to a foot in the door, so don’t be shy!
✨Tip Number 3
Prepare for the interview by practising common questions. Think about how your skills match the job description and be ready to share examples of your experience. We want you to shine!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you’re keen and professional, which is exactly what employers love to see.
We think you need these skills to ace SERVICE CONTROLLER – Shrewsbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Controller role. Highlight any relevant experience in customer service or administrative tasks, and don’t forget to mention your organisational skills and ability to multitask!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention your self-motivation and how you can exceed customer expectations, just like we do at StudySmarter.
Show Off Your Communication Skills: Since this role involves a lot of communication with customers and team members, make sure to showcase your excellent communication skills in your application. Give examples of how you've successfully handled customer queries or worked as part of a team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on board with our fantastic team!
How to prepare for a job interview at GUNN JCB LIMITED
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Controller role. Familiarise yourself with the key responsibilities like handling calls, raising job cards, and managing customer communications. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires excellent organisation and multitasking abilities, be prepared to share examples from your past experiences. Think of situations where you successfully managed multiple tasks or prioritised workloads under pressure. This will highlight your capability to thrive in a busy office environment.
✨Demonstrate Customer Service Excellence
As a Service Controller, providing top-notch customer service is crucial. Be ready to discuss how you've handled customer inquiries or resolved issues in previous roles. Use specific examples to illustrate your communication skills and your commitment to exceeding customer expectations.
✨Prepare for Scenario Questions
Expect scenario-based questions during your interview. These might involve handling breakdowns or coordinating with engineers. Practice your responses to these types of questions, focusing on how you would approach problem-solving and decision-making in real-time situations.